Roles and Responsibilities
Handle customer calls to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.Maintain accurate records of all interactions with customers using CRM software.Collaborate with internal teams to resolve complex customer issues that require escalation.Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.Freshers And Any experience is FINEShould be Excellent in oral CommunicationShould be flexible in shiftsAishwarya-
call
call hr
call
Read LessRoles and Responsibilities
Handle customer calls to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.Maintain accurate records of all interactions with customers using CRM software.Collaborate with internal teams to resolve complex customer issues that require escalation.Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.Freshers salary:30kExperienced:7.5lksCAll call call call call call call Read LessThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsQualifications
call
call
call
call
call
Read LessSkill required: Talent & HR - Talent Management
Designation: Delivery Lead Manager
Qualifications: Any Graduation
Years of Experience:18 to 28 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent & HR process
strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recruitment Dashboards, responsible for the overall maintenance and delivery of all Recruitment services. HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs).
What are we looking for? • Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Acquisition Delivery and across multiple locations
• Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership
• Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget
• Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization
• Develop and deploy process improvement initiatives and process optimization projects within the deal
• Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care
• Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization
• Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable/capable operations within 90 days of go live
• Lead Operational Excellence initiatives within the Service Delivery Organization
• Knowledge of Recruitment operations with Experience in RPO (Recruitment Process outsourcing) delivery
• Have proven record of managing large team in RPO
• Knowledgeable on HRO - Work force Data Admin and Recruitment
- Should have Experience in Hnadling non-It roles.
• Firm understanding of Challenges and complexitues of global RPO (Preferred)
- Have good client management experience
- Have managed / been actively part of transition of new process
- Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsored them
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making in involved
• you will act independently to determine methods and procedures on new assignments
• Decisions individual at this role makes have a major day to day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
Read LessJob Description
Skill required: Employee Services - Employee and Labor Relations
Years of Experience:15 to 28 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Employee Services - More into query/case management
Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? • Is accountable for the results of the Service Line activities to both Accenture and Clients.
• Accountable for ongoing management of effective client service relationship within the service line.
• Develops new approaches and processes.
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Ensures the service line operations are efficient and effective and that SLA s are met.
• Ensure the first-class delivery of service to clients.
• Stakeholder Management
• Change Management
• Talent Management
• Demand Management
• Leadership Development
• Succession Planning
• Journey Management
• Demonstrates excellent client care skills.
• Expert knowledge and vision for the assigned service line.
• Produces solutions to complex business problems.
• Develops new concepts and opportunities within their Service Line.
• Contributes to policy and direction setting.
• Complies with all Client and Accenture Data Security and Quality requirements.
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making in involved
• you will act independently to determine methods and procedures on new assignments
• Decisions individual at this role makes have a major day to day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts Read LessJob Description
Skill required: Compensation & Benefits - Compensation Program Design
Designation: Delivery Lead Manager
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
What would you do? Key Responsibilities: • Advise & consult clients on future state Benefits organization design and target operating model • Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations • Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops • Participate in the global & localization sessions and provide leading practice input in administering local processes • Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles • Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gaps
• Provide input, where needed on service delivery components needed for policy harmonization • Participate in global design authority discussions and provide input to any service delivery components • Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation • Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation • Lead the training and service rehearsal activities & train BPO process SMEs • Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps • Lead ongoing continuous process improvement analyses and monitoring of process-specific KPls • Ideate, test, and develop potential Analytics opportunities enabling creation of Client business value
• Provide ongoing coaching to PMEs and the BPO process teams • Design customized Benefits solutions & lead client workshops - solution presentation and solution orals • Extensive experience working across multiple 3rd party vendors/suppliers/carriers • Exposure to regulatory reporting, laws, and country legislations • Creating end to end Benefits outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution • Work closely with transitions and Change management teams to ensure smooth transition of Benefits processes/activities to Accenture • Program lead and project manage Benefits Consulting projects align resources for the project and ensure successful delivery and outcomes of the project • Support/work with diverse, multi-cultural global teams to create HRO (Benefits) solutions for clients
What are we looking for? Lead Hypercare and other Governance meetings for respective domains
Graduation in Human Resources (Preferably master s in human resources)
Minimum 12+ years of experience in US/Canada Benefits consulting, solution, and delivery
Strong customer engagement skills
Global exposure know-how of different cultures
End to End knowledge of HR function
Good analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred
Roles and Responsibilities:
US Benefits Transformation
US Benefits Consulting
Benefits Technology Consulting
Benefits Operations Experience
Vendor/Supplier Management
Claim Processing
Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills
Read Less