Trainer - Learning & Development Amadora Gourmet Ice Cream Pvt Ltd
Chennai Full-time
About Amadora
Amadora is one of India's leading artisanal gourmet ice cream brands, founded in 2011. We operate 12+ stores across Chennai, Bangalore, and Hyderabad through a mix of company-owned and franchise outlets, with a central production kitchen in Velachery, Chennai.
We're in an active growth phase - expanding our franchise network across South India and building the systems and people to scale with quality intact.
The Role
We're hiring a Trainer to own our learning and development function end-to-end. You'll design training programs, build the training calendar, and personally deliver content across every level of our store organisation - from new associates to multi-store managers - across all three cities. This is a hands-on leadership role: you will both lead a small training team and stand on the shop floor delivering training yourself.
If you've come up through QSR, F&B, or retail training and you're excited by the idea of building a training function (not just running one) for a premium, fast-growing brand, this is for you.
What You'll Do
Build and maintain a structured training curriculum for every role - Associate, Senior Associate, Shift Manager, Store Manager, Cluster Manager / Multi-Store Manager - with clear competencies, assessments, and certification standards for each level.Run the annual training calendar across Chennai, Bangalore, and Hyderabad, including new hire onboarding, refresher modules, new product launches, SOP rollouts, and franchise team training.Deliver training personally - both classroom and on-the-floor - and travel regularly across our three city clusters to do so.Lead and grow the training team (Lead Trainer + city-level trainers), set their delivery standards, and review their output.Train franchise teams on Amadora standards before store openings and conduct periodic audits to ensure consistency.Create training collateral - manuals, SOP videos, quick-reference cards, e-learning modules, assessment sheets - in formats that work for frontline staff.Partner with HR, Operations, and Cluster Managers to identify skill gaps, build PIPs where needed, and feed training insights back into hiring and ops.Track and report training metrics: coverage, completion rates, post-training performance, certification status by store and by city.Who You Are
4+ years in training and developmentQSR, F&B, café, bakery, or organised retail training experience strongly preferred - you understand the operating rhythm of a store.Proven ability to design training content from scratch, not just deliver someone else's deck.Comfortable training mixed audiences - frontline associates one day, managers the next - and adjusting your style accordingly.Strong on-the-floor presence: you can demonstrate, observe, correct, and coach in a live store environment.Willing and able to travel across different branches in Chennai People manager experience: you've led a small team of trainers or supervisors before.Excellent communication in English plus at least one of Tamil, Kannada, or Telugu. Hindi is a plus.Bachelor's degree; certifications in L&D, train-the-trainer, or hospitality training are a plus.Why Amadora?
You'll be building the training backbone of a brand that's about to scale.
You'll have direct access to the leadership team, real ownership of your function, and the chance to set the standard for how an Indian artisanal F&B brand trains its people.
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