Local Vadodara candidates are eligible for this position (If you are not from Vadodara, please skip this as we are only seeking local applicants)
Job Role: Profile Data Setup Analyst
Location: Vadodara
Department: Customer Service
Experience: 3 - 5 Years
Education - B.Tech/B.E in CSE / IT
Salary - Rs. 3 LPA - 5 LPA
Job Overview
As a Profile Data Setup Analyst, you will play a key role in configuring, analysing, and managing product data for our customers. You will work closely with internal teams and clients to ensure accurate, optimized, and timely data setup in the Company. This role is perfect for someone who enjoys problem-solving, working with data, and continuously learning.
Key Responsibilities
• Understand customer product configurations and convert them into structured, accurate data
• Configure and maintain product profiles, components, and accessories as per customer rules and industry standards
• Analyse data, identify inconsistencies, and ensure high-quality outputs for accurate quoting and production
• Collaborate with cross-functional teams (Sales, Development, Support) to deliver complete and validated setups on time
• Provide guidance, training, and documentation to internal teams and customers as required
• Identify process improvements and contribute to team knowledge sharing
• Support escalated cases related to data accuracy or configuration issues
• Ensure timely delivery of tasks while maintaining strong attention to detail and quality
Required Qualifications
• 3-5 years of experience in a data-focused role
• Experience working with product data structures and product lifecycle processes
• Strong analytical and problem-solving skills with attention to data accuracy
• Ability to translate complex product information into structured data elements
• Proficiency in Excel, SQL, or comparable data tools
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Collaborative, growth-oriented mindset
Nice to Have
• Prior exposure to ERP/CPQ/Manufacturing systems is a plus.
• Knowledge of the window and door (fenestration) industry is an added advantage.
Why Join Us
• Be part of a global product company with a solid industry reputation.
• Work on impactful projects that directly influence customer success.
• Collaborate with a talented, friendly, and supportive team.
• Learn, grow, and make a difference in the digital transformation of the fenestration industry.
Read LessREPORTING RELATIONSHIP
POSITION REPORTS TO: SENIOR MANAGER
DEPARTMENT: OPERATION
POSITION LOCATION: VADODARA, INDIA (ON-SITE)
POSITION SUMMARY
The Manager - Bankruptcy is responsible for end-to-end delivery of bankruptcy coordination for Omni Agent Solutions under the guidance of the management. The role ensures SLA adherence, quality performance, productivity optimization, and risk control while maintaining high client satisfaction. The Manager serves as the primary interface between India Operations and US stakeholders and is accountable for operational excellence, team performance, training effectiveness, and continuous process improvement. The role includes mentoring team members, driving measurable outcomes, and ensuring scalable, process-driven execution.
JOB RESPONSIBILITIES
• Transition and own end-to-end Bankruptcy operations delivery including SLA, TAT, quality, and productivity metrics.
• Lead and mentor the team members.
• Drive Six Sigma (DMAIC) initiatives to reduce defects and improve cycle time.
• Manage cross-functional US stakeholder communication and executive reporting.
• Oversee process transitions, expansions, and automation initiatives using PMP frameworks.
• Develop advanced performance dashboards and analytics frameworks to enable data-driven decision-making and proactive issue resolution.
• Own strategic workforce planning, capacity modeling, skill-matrix optimization, and long-term resource forecasting aligned with pipeline growth.
• Optimize daily and long-term workflow management, ensuring maximum utilization, balanced allocation, and scalability during volume fluctuations.
• Daily workflow management to ensure maximum capacity to the project pool.
• Create and produce variety of reports to shed light on process efficiency in a timely manner. Carry out actions on any directive passed from management in a timely efficient way.
• Building relationships with all stakeholders and carrying out smooth operation without any misses in BAU.
• Setting up right team culture by educating, empowering, and supporting all team members.
• Strengthen cross-functional partnerships across US Operations, Technology, Finance, and Legal teams to ensure seamless BAU and strategic alignment.
• Champion a culture of accountability, inclusiveness, continuous learning, and operational excellence, driving engagement, retention, and measurable productivity improvement.
EXPERIENCE, SKILLS AND ABILITIES
• Graduate or Postgraduate degree with any stream is must. Preferably MBA or PGDBM.
• 8+ years' experience in KPO/BPO operations with 3+ years in Team management.
• Strong expertise in Project Management and Six Sigma. Certification will be preferred.
• Strong expertise in Office 365 applications. Working knowledge of SQL, Power BI, Power tools.
• Excellent oral & written English communications skills with problem solving ability.
• Strong US client-facing communication and executive presentation skills.
• Advanced knowledge of process excellence, analytics, and automation frameworks.
• Strategic thinking and financial acumen.
• Executive presence and stakeholder influencing capability.
• Risk anticipation and mitigation mindset.
• Inclusive leadership and talent development orientation.
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