Boo Boo Laand is looking for an experienced and passionate Venue Manager to lead our Family Entertainment Center operations in Mumbai.
This role is responsible for overseeing the complete venue operations, ensuring a safe, engaging, and memorable experience for children and families while achieving business and service excellence.
Role Responsibilities:
Venue Operations & Guest Experience
Manage the daily operations of the Family Entertainment Center, ensuring smooth opening, closing, and overall venue readiness
Ensure all guest touchpoints meet premium hospitality standards, from arrival to departure
Create a warm, welcoming, and family-friendly environment for children, parents, and caregivers
Oversee guest journey, including admissions, activities, food & beverage coordination (if applicable), parties, and special events
Monitor guest satisfaction and implement initiatives to continuously improve the overall experience
Handle escalated guest concerns, feedback, and service recovery professionally
Team Leadership & People Management
Lead, train, coach, and motivate front-line teams including Guest Relations Officers, Activity Teams, and Support Staff
Ensure employees consistently deliver excellent customer service and follow venue standards
Manage staff scheduling, attendance, manpower planning, and daily deployment based on business requirements
Conduct regular team briefings, performance discussions, and training sessions
Promote a positive, accountable, and service-driven team culture
Safety, Quality & Compliance
Ensure compliance with all health, safety, hygiene, and child safeguarding standards
Conduct regular venue inspections to ensure cleanliness, equipment readiness, and operational standards
Work closely with maintenance and operations teams to address facility issues promptly
Ensure all activities and play areas operate safely according to company guidelines
Business Performance & Reporting
Monitor daily venue performance, attendance, sales, and operational KPIs
Prepare and review operational reports, guest feedback reports, and performance summaries
Analyze guest reviews and ratings on online platforms such as Google Reviews and identify opportunities for improvement
Develop action plans based on customer feedback to enhance service quality and guest satisfaction
Support revenue growth through effective upselling, promotions, events, and membership initiatives
Stakeholder & Cross-Functional Coordination
Coordinate with Head Office, Operations, Marketing, HR, and Finance teams to ensure smooth business operations
Support marketing activities, events, birthday parties, and promotional campaigns at the venue
Ensure effective communication between all departments for seamless execution of daily activities
Requirements:
Bachelor's degree or qualification in Hospitality Management, Hotel Management, Business Administration, or related field
Proven experience as a Venue Manager, Hotel Manager, Operations Manager, or similar leadership role
Strong background in hospitality operations, preferably from a 4-5 star hotel environment
Experience managing large teams and high-volume guest operations
Excellent leadership, communication, and problem-solving skills
Strong understanding of guest experience, service standards, and operational excellence
Ability to work in a fast-paced, family-focused entertainment environment
Experience handling customer feedback, reports, and performance improvement initiatives
Preferred Qualifications:
Experience in luxury hospitality, hotels, resorts, theme parks, entertainment centers, or family attractions
Strong knowledge of hospitality best practices and service excellence
Passion for creating memorable experiences for children and families
Location: Mumbai, India
Employment Type: Full-time, On-site
️ Candidates must be currently based in Mumbai and available to join.
If you are a hospitality leader passionate about delivering exceptional guest experiences and building high-performing teams, we would love to hear from you!
