The Production Head will oversee the entire manufacturing operations of the consumer electrical plant, ensuring efficient production, adherence to quality standards, and compliance with statutory requirements. The role demands strong leadership, strategic planning, and hands-on experience in plant management, with a focus on manufacturing Process, 5S, six sigma.
Key Responsibilities:
Lead and manage end-to-end plant operations, including production, quality, maintenance, and supply chain.Develop and implement production plans to meet targets, ensuring optimal utilization of resources.Oversee manufacturing processes, ensuring process efficiency and quality control.Ensure adherence to statutory requirements including Factory Act, PCB regulations, and other compliance norms.Monitor plant performance metrics and implement corrective actions for continuous improvement.Drive initiatives for productivity enhancement, cost optimization, and innovation in manufacturing practices.Foster a culture of safety, quality, and operational excellence.Collaborate with cross-functional teams for smooth workflow and project implementation.Prepare reports for management, highlighting key performance indicators (KPIs) and improvement plans.Manage budgeting and cost control for the plant, ensuring financial efficiency.Mentor and develop the operation management team, focusing on leadership skills and conflict resolution.Promote a positive work environment and resolve conflicts with effective management practices.Qualifications:
Role Overview
Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.
Key Responsibilities
• Lead and oversee all after-sales service operations across multiple touchpoints.
• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.
• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.
• Monitor SLAs to ensure timely resolution of customer issues.
• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.
• Manage spare parts inventory, demand planning, and vendor coordination.
• Drive process improvement through data analysis and customer feedback.
• Deliver technical training for service engineers and support new product launches.
• Build strong customer relationships and enhance brand loyalty.
Technical Skills
CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement
Core Competencies
Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development
Soft Skills
Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking
Qualifications
• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).
• 10-15+ years of experience in customer service/after-sales operations.
• Proven record in managing large-scale service networks and driving operational excellence.
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