Company Description
Capablanca Chess & Cognitive Development Center is dedicated to enhancing thinking skills in children, fostering their academic and personal success. Through a structured, assessment-driven learning pathway, we focus on improving cognitive abilities such as focus, structured thinking, decision-making, and confidence. With a 10-year legacy, Capablanca has evolved from chess coaching to a comprehensive cognitive development model that complements school education. Our approach prioritizes collaboration with parents, measurable progress, and a long-term growth strategy. While chess is our tool, our ultimate aim is to strengthen essential cognitive skills and foster independent thinking.
Role Description
This is a full-time, on-site role for a Customer Success Manager, located in Trivandrum. Responsibilities include ensuring customer satisfaction, fostering strong relationships with parents, addressing inquiries and concerns, monitoring student progress, and driving customer retention. The Customer Success Manager will act as a liaison between the center and families, providing regular updates and ensuring a seamless experience. The role also involves gathering feedback to improve services and identifying opportunities to enhance customer engagement and outcomes.
Qualifications
Experience in Customer Satisfaction and Customer Service to ensure a positive experience and effective issue resolutionStrong skills in Relationship Building and Customer Retention to foster trust and long-term connections with familiesProficiency in Analytical Skills to assess performance data and identify areas for improvementExcellent communication and interpersonal skillsAbility to work collaboratively with both internal teams and parentsExperience in the education or cognitive development sector is a plusBachelor's degree in Business Administration, Education, Psychology, or a related field Read LessCompany Description
Capablanca Chess & Cognitive Development Centre specializes in enhancing cognitive and critical thinking skills for children to foster long-term academic and personal success. By addressing fundamental skills like focus, decision-making, and structured thinking, the center provides a unique pathway for growth. With its roots in chess coaching, Capablanca integrates a structured, assessment-driven approach to empower children's independent thinking and learning abilities. With a strong 9-year legacy, the organization ensures measurable progress, building trust with parents through transparent communication. Capablanca is committed to complementing school education and fostering lifelong cognitive development.
Role Description
This full-time on-site role of Customer Success Manager is located in Thiruvananthapuram. The responsibilities include managing and nurturing relationships with parents to ensure high levels of customer satisfaction and retention. The role involves guiding parents through their child's assessment journey, maintaining consistent communication about progress, addressing concerns, and acting as a bridge between the parents and the institution. You will play a key role in ensuring growth by fostering trust and long-term engagement with families.
Qualifications
Proficiency in Customer Onboarding, Customer Satisfaction and Customer Service to address parent inquiries and provide an outstanding customer experience.Strong skills in Customer Retention and Relationship Building to nurture trust and maintain long-term engagement with families.Demonstrated Analytical Skills to assess feedback, track progress, and provide insights for continuous improvement.Excellent communication and interpersonal skills for building rapport with parents and effectively conveying information.Experience working in the education or ed-tech sector is a strong advantage.Familiarity with cognitive development or child psychology is beneficial.Bachelor's degree in Business Administration, Education, Communication, or a related field.IndustryEducation ManagementEmployment TypeFull-time
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