Role: The COO - Everywhere Business Unit will lead the end-to-end operations of Chai Point's Brewing Bots vertical, driving profitable growth through a best-in-class service network (Repair & Maintenance), strong customer relationships, and an exceptional customer experience.
This role requires a seasoned manufacturing/automotive leader with deep expertise in Lean Six Sigma and a best-in-class understanding and implementation of PPM through a structured, process-driven approach. The leader must bring strong capabilities in operational scalability, cost optimization, and contribute to growth of Revenue. Requires experience in managing rapid growth oriented business operations is a key requirement which includes super-fast scale up of Retail, Fast Channel Expansion for FMCG/Whitegoods/Dealerships/Distribution amongst others. The incumbent will be responsible for building a world-class, asset-light yet operationally robust Brewing Bots business platform.
Leadership Competencies
Structured thinker with strong business acumenData-driven decision makerStrong cross-functional collaboration capabilityHigh ownership and execution biasCustomer-first mindset with operational rigorKey Responsibilities
1. Contribute to P&L & Business Strategy:
Own and actively contribute to the P&L of the Brewing Bots vertical.
Drive revenue growth, expand gross margins, and improve EBITDA performance.
Develop and execute a 6-month to 2-year strategic roadmap focused on scale, profitability, network optimization (including pullouts), and market leadership.
Optimize end-to-end cost structures across manufacturing, deployment, and service operations.
2. Manufacturing & Operational Excellence:
Provide strategic oversight and guidance on Brewing Bots manufacturing, assembly, and quality control operations.Implement Lean Six Sigma methodologies to enhance productivity, eliminate waste, and improve process reliability.Drive sustained improvements in Overall Equipment Effectiveness (OEE).Ensure superior product quality, regulatory compliance, and cost competitiveness.Build and strengthen a robust vendor ecosystem across components and contract manufacturing partners.3. Supply Chain & Deployment
Partner closely with the Supply Chain team to design and build a resilient, scalable supply ecosystem for machine components, consumables, and spares.Improve installation turnaround time (TAT) and enhance deployment efficiency across markets.Ensure high machine uptime and consistent adherence to service SLAs across all deployed units.Optimize inventory turns and drive disciplined working capital management.Engaging on new product development with F&B teams, marketing and supply chain.4. Customer Success & Service Excellence
Design scalable customer success framework for B2B clients.Drive high machine uptime and proactive service management.Improve NPS and retention across enterprise accounts.Build structured escalation and feedback loops.Partner with Sales to ensure strong post-sales lifecycle management.5. Process, Digitization & Data
Work closely with Head of Technology to implement and improve digital processesEstablish data-driven operating dashboards (cost, uptime, service metrics).Drive predictive maintenance and IoT-based monitoring.Standardize SOPs across geographies.Enable automation and digital integration across operations.6. Team Leadership & Culture
Build and lead cross-functional teams across manufacturing, SCM, service, and customer success.Create performance culture anchored in accountability and operational discipline.Develop next-level leadership bench strength.Drive lean organization structure with clear KRAs and ownership.Ideal Candidate Profile
Experience
15+ years of experience in manufacturing / automotive -led businesses.5+ years in senior leadership role partnering P&L growth.Demonstrated success in scaling operations from mid to large scale. Ability to define and manage multi-functional processes and systems.
Technical & Functional Expertise
Certified Lean Six Sigma (Black Belt preferred)Strong understanding of:Costing & unit economicsOEE improvementPPMVendor developmentAfter-sales service modelsB2B customer lifecycle managementDeep understanding of financial levers (GM%, EBITDA, working capital).About Chai Point:
The world's largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2011. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and QSRs). myChai Brewing Bots system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 180 stores across 9 major cities and in over 3500 workplace community hubs across 119 cities through its specialised brewing systems.
With single origin tea from Assam's finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.
Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG, Paragon Partners and Kitara Capital. The Company has raised over $50 million in funds till date.
Company Culture:
We are driven by our brand purpose - "Serve a great cup that brightens lives and brings people together". As a beverage platform, we have a strong bias for technology. We live with a sports credo. We are here to win and that happens when teams perform well. Collaborative mindset, happy positive attitude and an analytical mindset does wonders for us. Smart but acidic; Performer but a loner ; Great pedigree but disdainful of a collaborative mindset - these are all strict NO for us.
We are Passionate & we Innovate every day; we believe in being Detail Oriented as the difference between mediocrity & excellence is in the attention to details. We are Happy Positive & move forward with a happy spirit and believe that solutions are easier to find when you have a smile on, Team Orientation & Ownership are qualities that have got us this far and will lead the way in making us the most lovable brand, if you think you resonate with what you just read. We are an ideal match
Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move towards 100% plastic-free, recyclable usage of consumables. By promoting recycling, fostering green procurement, reducing waste and exceeding regulatory requirements whenever possible, we aim to minimize our impact on the environment.
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