Hello,
Please share your updated resume at if interested. Thank you !
Manage a Headcount of 400-500 resources based out of multiple locationsManage P&L and efficiency goals for the above spanManage and meet the defined SLA (Exceed the service levels agreements benchmarks - Productivity, Quality, Turn Around Time) Manage process knowledge through PKTs.Performance Management. Optimum staff availability and utilizationTalent Engagement & Development. Meeting the expected NPS scoreSuccession PlanningControl Annual Voluntary AttritionImplement Process Improvement Ideas (Automation/Change in workflow) that improves the Productivity/Quality/Turnaround TimeSuccessful POC on project assignedExpansion of HCC inhouse coding capabilities Meeting all the expectation of the onshore Customer facing and Operations teams. Effective and timely communication with all stake holders based on various requirements
Regards,
Talent Acquisition Team COTIVITI
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