Department: Operations
Location: Delhi/NCR
Reporting To: Next to Hierarchy
Role Overview:
The Deputy Manager / Manager - Projects will act as the single point of contact for clients, driving seamless coordination across design, operations, and vendor ecosystems to ensure on-time, cost-controlled, and quality project delivery across pan-India retail environments. The role demands strong commercial acumen, execution leadership, and end-to-end ownership from project initiation to handover.
Key Responsibilities:
Client & Project Management:
• Serve as the primary client interface ensuring proactive communication and service excellence.
• Ensure timely completion of projects in line with committed launch dates.
• Oversee project budgeting, scheduling, and quality control across all active sites nationwide.
• Manage multiple concurrent projects while maintaining accuracy in scope, pricing, and change orders.
• Conduct regular site visits to monitor progress, resolve issues, and ensure adherence to standards.
• Deliver snag-free handovers and close-out documentation for client acceptance.
Coordination & Collaboration:
• Ensure design-to-project integration for smooth project execution and alignment on technical feasibility.
• Work closely with internal teams (Design, Procurement, Finance, and Operations) to achieve project objectives.
• Drive RFP processes ensuring transparency, competitiveness, and quality vendor selection.
• Prepare and present weekly progress and cost reports to Senior Management and Clients.
• Formulate SOPs aligned with project and organizational standards for consistent delivery.
Vendor & Cost Management:
• Develop and strengthen a network of general contractors, vendors, and dealers across regions.
• Lead vendor negotiations on commercial terms, scope, and delivery timelines.
• Maintain strict control over budgeted costs while ensuring optimal resource utilization.
• Drive vendor development initiatives to build capacity and readiness for future projects.
Technical Oversight:
• Review drawings, Prepare BOQs, and material specifications to ensure adherence to quality and design intent.
• Possess working knowledge of fabrication processes and materials-including printing, lighting, paint finishes, wood, metal, and new technology applications.
• Ensure site readiness and possession from Day 1 for uninterrupted execution.
Requirements:
• Experience: 5-6 years in project management within retail roll-out / advertising / fixture manufacturing industries.
• Qualification: Bachelor's degree in Business, Architecture, Engineering, or related field.
• Strong communication, negotiation, and leadership skills.
• Demonstrated ability to manage multiple, fast-paced projects under tight deadlines.
• Highly reliable, self-driven, and detail-oriented with a problem-solving mindset.
• Willingness to travel extensively across India.
Key Attributes:
• Ownership mindset with accountability for outcomes.
• Strong stakeholder management-internal and external.
• Process-oriented yet adaptable to on-ground realities.
Analytical approach to cost, schedule, and quality optimization.
Read Less