Job Role : Build strategy to maintain Drip's portfolio & timely recovery from global clients on receivable finance(RF) & SCF, identification of issues causing delay, corrective action to reduce overdue and delinquency management through recovery action on early stress or distressed accounts.
Responsibilities include:
Lead and manage a global collections team to optimize debt recovery processesDevelop and implement effective collections strategies on a global scaleMaintain positive relationships with clients while minimizing delinquenciesUtilize data and performance metrics to analyze and provide insights for continuous improvementWork closely with regional teams and cross-functional departments to address unique challenges and contribute to policy developmentMentor and motivate team members, fostering a high-performance cultureNavigate international regulations and ensure compliance in diverse marketsPlay a key role in enhancing the overall efficiency and effectiveness of global collections efforts
Experience:
10+ years of experience in Collections, preferably in Business Loans, SME Loans, and Unsecured LendingProven track record in managing end-to-end collections lifecycleCollections Expertise: Hands-on experience in both: Tele-Collections (Call-based recovery) & Field Collections (On-ground recovery operations)Ability to design and execute effective recovery strategies across delinquency bucketsStrategic Leadership: Experience in developing and implementing global or multi-region collections strategiesStrong focus on optimization of recovery rates, cost efficiency, and customer experienceSkills:
Excellent communication and drafting skillsStrong analytical skills for data-driven decision-makingExceptional communication and influencing skills with a focus on clarity and concisenessEntrepreneurial mindset to get things done Read Less