Position Overview:
The Commercial Manager - Software Division will be responsible for managing end-to-end commercial operations, client account management, and revenue growth through software and digital product sales. The role involves contract management, pricing, invoicing, proposal preparation, coordination with technical teams, and ensuring profitability and compliance across all software business transactions.
Key Responsibilities:
1. Sales & Business Development
Drive revenue growth by identifying, developing, and closing new software sales opportunities.Manage existing client relationships and identify upselling or cross-selling opportunities.Support pre-sales activities including proposal preparation, quotations, and tenders.Collaborate with the technical and product teams to customize solutions as per client requirements.2. Commercial & Contract Management
Prepare and manage commercial proposals, MoUs, and client contracts ensuring commercial viability.Negotiate pricing, payment terms, and service-level agreements (SLAs) with clients and vendors.Monitor project profitability, billing cycles, and collections.Ensure all commercial transactions are compliant with internal and statutory requirements.3. Financial & MIS Reporting
Maintain and track sales pipeline, forecasts, and revenue realization.Prepare monthly commercial reports and dashboards for management review.Coordinate with the finance team for billing, tax documentation, and reconciliations.4. Stakeholder & Vendor Coordination
Liaise with internal stakeholders - legal, finance, operations, and delivery teams for smooth project execution.Manage external vendors, consultants, and software license partners for procurement and renewals.5. Process Improvement & Compliance
Implement process improvements to strengthen commercial efficiency and control.Ensure compliance with company policies, audit requirements, and client terms.Monitor market trends and competitor pricing strategies for continuous improvement.Qualifications & Experience:
Education: Bachelor's degree in Commerce, Business Administration, or Engineering; MBA preferred.Experience: 6-10 years of experience in software/commercial sales, business operations, or key account management roles.Experience in handling software contracts, licensing, or SaaS-based business preferred.Proficiency in MS Excel, CRM tools, and ERP/finance systems.Key Skills:
Strong commercial acumen and negotiation skills.Excellent communication and client management ability.Financial analysis and contract management skills.Attention to detail with strong documentation and reporting capability.Ability to collaborate across cross-functional teams.Competencies:
Ownership and accountabilityStrategic and analytical thinkingResult-oriented and process-driven approachStrong interpersonal and coordination skills Read LessRole Summary:
The System/Desktop Engineer will be responsible for maintaining and supporting the organization's end-user computing environment. The role involves providing technical support to users, ensuring minimal disruption to IT operations, managing system installations, troubleshooting issues, and maintaining proper documentation. The candidate should be technically sound, customer-focused, and capable of handling IT operations independently in a fast-paced environment.
Key Responsibilities:
Ensure smooth day-to-day IT operations and minimal system downtime.Provide technical support to users for desktops, laptops, and peripheral devices.Install, configure, and maintain operating systems and client applications.Troubleshoot and resolve hardware and software issues promptly.Perform operating system installations, firmware and driver updates, and software patch management.Document all support activities, system changes, and maintenance records.Manage user accounts and permissions as per IT policies.Troubleshoot client-side network issues and assist with connectivity problems.Participate in Business Continuity Plan (BCP) and Disaster Recovery (DR) activities.Support and maintain CCTV systems and related hardware.Ensure compliance with information and IT security policies.Work with ticketing tools to log, track, and close support requests.Conduct user training or IT awareness sessions when required.Technical Skills Required:
Strong hands-on experience with installation and troubleshooting of Windows / Linux / Mac OS.Proficiency in hardware and peripheral device support (desktops, laptops, printers, scanners).Good understanding of software patch management, firmware, and driver updates.Familiarity with LAN/WAN networking, IP configuration, and basic network troubleshooting.Experience with ticketing tools such as ServiceNow, Freshservice, or Jira.Knowledge of information security practices and endpoint protection tools.Basic knowledge of CCTV systems and support.Exposure to BCP/DR procedures and backup management.Good working knowledge of Microsoft Office and remote support tools.Soft / General Skills:
Strong customer service orientation and problem-solving ability.Good analytical skills and ability to troubleshoot independently.Quick learner with strong adaptability to new technologies.Excellent documentation and record-keeping skills.Effective communication skills (both written and verbal).Strong time management and multitasking ability.Ability to follow processes and standard operating procedures.Collaborative and reliable team player. Read Less