Underwriter and Sr Underwriter
Experience required for the Job: 3+ years
Job Location: Mumbai/Chennai/ Bangalore/ Hyderabad
Key skills: Underwriting, US mortgage
Position Overview
Candidate should have total 3+ years of US mortgage underwriting experience
Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefit
Should have good analytical and problem-solving skills
Should have decision-making skill when applying in business judgment
Evaluate complete loan documents and should provide approval or denial decision
Complete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliation
Thorough income calculation - Salaried income, business income, retired other income and rental income
Complete review of Collateral and property valuation
Assets verification include borrower's bank account statement, retirement accounts, mutual funds and other investments.
Credit analysis based on borrower's Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customer
Validating and processing the Loan documents on behalf a Mortgage lender organization.
Evaluating evidence of borrower's willingness and ability to repay the obligation
Good communication, Presentation skills, Self-motivated and hard working
About you:
• Minimum 3 years of Underwriting experience in US Mortgage.
• Sound knowledge of US Residential mortgage
• Exposure of Underwriting processes & guidelines.
• Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc.
️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Read LessAbout Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Designation- Sr. Manager- Pricing
Role Description: Pricing analysts must help businesses determine competitive pricing strategies to gain market share and achieve revenue goals. Analyse data from multiple sources, develop complex pricing models, and collaborate with sales and marketing teams to develop sales
strategies.
Roles & Responsibilities
To price for all upcoming opportunities across verticals and geographies.
To support the stakeholders in preparing customized financial solutions for clients.
To provide in-depth analysis on costs, pricing models and projected profitability on deals.
To conduct regular analysis on existing client programs and derive methods to improve profitability and align assumptions on bids
To provide innovative solutions which would help the sales team present robust and attractive propositions to clients.
Key Results
Gross Profit Margin
Total Revenue
Number of deals
Accounts with a positive or negative margin
Sales Per Person
Role Holder Profile
A. Preferred educational qualifications: MBA Finance/CA with 7-10 years of experience.
B. Preferred work experience: 5-6 years of relevant experience in a FP&A or Pricing role for a BPO industry
Experience in FP&A or Pricing in BPO Industry is a must (desired experience in healthcare &/or Mortgage industry pricing) and product pricing know-how will be a bonus.
Experience into Power Bi and AI tools. (Preferable)
️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Read LessUnderwriter and Sr Underwriter
Experience required for the Job: 3+ years
Job Location: Chennai
Key skills: Residential Underwriting, US mortgage
Position Overview
Candidate should have total 3+ years of US mortgage underwriting experience.Sound knowledge of US Residential mortgage.Exposure of Underwriting processes & guidelines.Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc.Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefitShould have good analytical and problem-solving skillsShould have decision-making skill when applying in business judgmentEvaluate complete loan documents and should provide approval or denial decisionComplete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliationThorough income calculation - Salaried income, business income, retired other income and rental incomeComplete review of Collateral and property valuationAssets verification include borrower's bank account statement, retirement accounts, mutual funds and other investments.Credit analysis based on borrower's Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customerValidating and processing the Loan documents on behalf a Mortgage lender organization.Evaluating evidence of borrower's willingness and ability to repay the obligationGood communication, Presentation skills, Self-motivated and hard working️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
Read LessABOUT FIRSTSOURCE:
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Underwriter and Senior Underwriter:
Experience required for the Job: 3+ yearsJob Location: Mumbai/Chennai/ Bangalore/ HyderabadKey skills: Underwriting, US mortgagePosition Overview
Candidate should have total 3+ years of US mortgage underwriting experienceWell versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefitShould have good analytical and problem-solving skillsShould have decision-making skill when applying in business judgmentEvaluate complete loan documents and should provide approval or denial decisionComplete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliationThorough income calculation - Salaried income, business income, retired other income and rental incomeComplete review of Collateral and property valuationAssets verification includes borrower's bank account statement, retirement accounts, mutual funds and other investments.Credit analysis based on borrower's Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customerValidating and processing the Loan documents on behalf a Mortgage lender organization.Evaluating evidence of borrower's willingness and ability to repay the obligationGood communication, Presentation skills, Self-motivated and hard workingAbout you:
Minimum 3 years of Underwriting experience in US Mortgage.Sound knowledge of US Residential mortgage.Exposure of Underwriting processes & guidelines.Excellent critical thinking, problem solving and sound judgment. Analysis and Calculation of qualifying income from Salaried various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc.Note:
Share your resume to the below mentioned WhatsApp Number or Email ID.Reach out to the same contact number for further information regarding the interview process.Contact:
Abhilash CB
Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or
Read LessFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Team Lead-Operation
Job location : Hyderabad
Experience : Min 3 years of experience as TL in US BFSI-Email Process.
Operational
Leads a team of 15- 20 customer service associates and motivates them to achieve the KRA
Targets.
Responsible for the project execution, monitoring KPIs and Target compliance
Should be well versed with G-suite, particularly Google Sheets and Google Slides.
Oversees effective resource allocation to meet both productivity and quality metrics
Documents issues as needed and ensures adherence to policy and procedures
Manages process, resources, and system applications
Follow standard practices and business procedures.
Performs ad hoc data analysis and participates on various process improvement as needed.
Validation and QA/QC - Perform validation checks for operational processes and data
inputs/outputs.
Responsible for complying the internal quality standard.
Perform functions as directed by the immediate superior and project lead.
Key Performance Indicators
Monitors the Emails/chat taken by the associates and provides them feedback.
Take weekly, monthly Tickets as per KRAs.
Interacts with the quality team to seek feedback on the team's performance and team quality
scores.
Conducts weekly, monthly reviews for the associates.
Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to-
day work related problems, its solutions, including scheduling or adjusting overtime
requirements, break management as necessary. Devises strategies to minimize attrition &
absenteeism.
Organizes training program for the associate
Experience Required:
3 years of supervisory experience, preferably in US BFS Email. Fluent English is a must. Excellent knowledge of G-suite.
Graduate only Preferred: Min 3 year as Team leader
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Contact details
Ishika Agarwal
Read LessFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job location :Bangalore/Hyderabad
Position : Sr. Quality Analyst- US Residential Mortgage Underwriting
Division : BPO
Experience : 2-4 years of experience in Quality -Underwriting US Mortgage
Key Skills :
Know-How
Critical:
Good written and verbal communication skills & team management skills.
Familiarity with the DMAIC Approach
Overview of Internal Audit procedure
Familiarity with COPC compliance requirements
Good knowledge of spreadsheets and graphs, ability to create and present Power Point presentations.
Follow and ensure compliance to the Information Security Policy Statement, the Acceptable Use Policy and the Information Classification Policy
Abide and check conformance by team members to the Do's and Don'ts explained during the security briefings / announcements.
Eligibility:
Any Graduate
Contact details
Ishika Agrawal
Read LessA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To know more about Firstsource please visit our website
Job location : Mumbai
Position : Assistant Manager/Manager-Operations
Experience : 7-10+ years of work experience with at least 4+ years in Operation for Telecom process mandatory and Looking for Diversity candidates.
Role & Responsibilities:
Supervise and lead a group of Team Leads and associates to meet all SLA's relative to any and all functions in the DepartmentMaintain daily, weekly and monthly production reportsDrive customer experience metricsMeet all key SLAs and KPIsCoordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projectsProvide recommendations for strategies and process improvements to add value to teams and clientsCoordinate with other internal support teams to ensure seamless production by the operations teamKnowledge and Skills
Good Analytical and Logical SkillsGood knowledge of MS OfficeTeam Leading SkillsMentoring and motivating skills.Coaching and feedback skills.Positive attitudeFlexibility to work in shiftsConfidentEnergetic and Enthusiastic️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Contact Person;
Reena Baldota
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, SA, Australia and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: AVP - Capability Development
Job Type: Full Time
Grade: C
Function/Department: Capability Development
Role Description: At Firstsource, the AVP will oversee and lead the Quality Management function across operations, ensuring world-class quality standards are met, continuous improvement is fostered, and client expectations are consistently exceeded. The individual in this role will manage quality assurance (QA), quality control (QC), and process improvement initiatives, while guiding teams to enhance overall business performance and customer satisfaction. This position requires a strong blend of strategic vision, operational experience, leadership, and deep expertise in quality management principles.
Roles & Responsibilities
Leadership & Strategic Vision:
Lead and mentor a high-performing Quality team, fostering a culture of continuous improvement, accountability, and operational excellence.Develop and execute a comprehensive quality strategy to enhance customer satisfaction, reduce operational costs, and drive business growth.Partner with senior leadership (Operations, HR, Training) to align quality strategies with business objectives and client goals.Provide subject-matter expertise and thought leadership on industry best practices in quality management.Quality Management & Improvement:
Oversee the end-to-end Quality Management process for all business units, ensuring robust measurement frameworks, audits, and performance metrics are established and tracked.Monitor performance through KPIs and analytics to identify trends, gaps, and improvement opportunities.Implement and drive Six Sigma, Lean, and other process improvement methodologies to improve operational efficiencies and reduce defects.Conduct root-cause analysis for quality issues, develop corrective actions, and track improvement initiatives.Client & Stakeholder Management:
Serve as the primary point of contact for quality-related matters with clients, ensuring their expectations are met or exceeded.Engage in regular discussions with clients to understand their quality requirements, challenges, and performance expectations.Present quality performance reports and insights to senior leadership, stakeholders, and clients, making data-driven recommendations for improvement.Training & Development:
Collaborate with the Training and Learning & Development teams to ensure all associates are trained on quality standards, process best practices, and compliance requirements.Design and conduct quality training programs to enhance team capabilities and maintain consistent quality performance across the organization.Create and maintain a knowledge-sharing environment that promotes cross-functional learning.Risk Management & Compliance:
Monitor compliance with regulatory and quality standards, ensuring all processes and outcomes align with industry regulations and company policies.Identify potential risks related to quality management and implement mitigation strategies.Drive audit readiness and ensure teams are prepared for internal and external audits.Technology & Tools:
Leverage technology solutions (e.g., analytics, automation tools) to enhance quality management systems and reporting capabilities.Stay updated on the latest trends and tools in quality management, making recommendations for tool adoption where appropriate.Expected/Key Results
Preferred Work Experience
Competencies & Skills
️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.
Read LessAbout Firstsource:
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
POSITION DEFINITION:
This role will be responsible to lead the capability development teams across multiple clients/engagements. Is expected to strategize, implement, own and govern end to end learning interventions across all stages of the healthcare payer business. This includes identifying and assessing current and future training needs, continuously developing and improving training content and delivery methods, partner with content design team to create e-learning courses and work with internal stakeholders and clients to support in meeting key KPIs.
KEY ACCOUNTABILITIES/ RESPONSIBILITIES:
This leader of Training will be responsible for the following and will report into the Head of Capability Development for Healthcare
Oversee all Training needs within all Firstsource Healthcare Payer Training Operations
Build predictable insight models that lets the business stay ahead of curve
Meet KRA's as agreed and any that may get added due to business needs
Responsible for developing and maintaining a training and development strategy for the Business
Collaborate with teams across geos and verticals to share best practices and drive continuous improvement
To oversee and ensure delivery of key training and development projects
Provide strategic and tactical inputs to RFPs from a learning standpoint
Lead the Training function for migration of new businesses from the Client site to desired work location.
Execute projects on improving speed to competence.
Work closely with the Client to understand their product/service and then design/customize the training content to ensure efficient knowledge transfer as may be required.
Create and deploy frameworks for instructional design and training evaluation
Work closely with Training Managers in the design and delivery of learning frameworks, practices and solutions during the development of the training program. Propose learning methodologies to best suit target audience.
Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables.
Manage budget for training tools and resources
Design and execute strong governance plans to communicate with the internal Customers, Stakeholders and Clients to gain information, feedback and approval.
Co-ordinate with other centres to share best practices, continuous improvement of content, delivery and ensure adherence to best practices identified in FSL training and on-job training.
Participate in key forums either at client site or any other site and be an ambassador of Firstsource on the whole for the program
Recommend solutions to complex problems while also accomplishing many projects and priorities day-to-day
REQUIRED KNOWLEDGE AND EXPERIENCE:
Graduate/Postgraduate with 15+ years' experience - with atleast 12 years in healthcare (Payer)
Experience in creating and managing strategic learning frameworks and deploying new age learning tools / practices.
Experience in leading client interactions
Experience in working with diverse culture and multi-level Stakeholders.
Experience in developing and implementing training practices successfully across various client
Experience in transitioning new clients
Provide strategic and tactical inputs to RFPs from a learning standpoint
Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, Visio and content creation software
REQUIRED SKILLS:
Excellent communication & presentation skills.
Planning and Execution skills.
Training Delivery and Content Digitization
Ability to proactively identify current and future needs
Good Interpersonal skills and analytical skills
Ability to manage Customer critical metric performance.
Self-driven and Assertive
Strong People Management Skills
Experience in leading Learning teams across locations
REQUIRED COMPETENCIES:
Business Foresight -Ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities.
Influencing & driving excellence
Managing Learning Transformation - Ability to work and lead transformations in a dynamic environment.
Fostering partnerships with internal and external stakeholders
Working across boundaries - collaborative working towards a "One Firstsource" identity
Decision making & Solution oriented skills.
Data orientation and strategic approach
️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Read LessFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job location : Remote
Position : Senior Underwriting
Division : US Mortgage, BPO
Responsibilities :
Experience in Income calculation, 4c's and well versed about underwriting process.
Minimum 3 years of experience in US mortgage live underwriting
Strong understanding of underwriting processes, mortgage products, and federal regulations
Excellent analytical, communication, and customer service skills
Ability to thrive in a team-oriented environment
Proficiency in relevant computer applications and software
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels email addresses.
Contact details
Ishika Agrawal
Read Less