JOB DESCRIPTION
Position: Call Centre Executive - Retail Industry
Company: FRQ BRO Private Limited (OPPO)
Location: Coimbatore
Experience: 0-1 year (Freshers can apply)
Both: Male and female can apply
salary: 17000 Monthly
Office Timing: 10.00 AM TO 6.30 PM
Company Benefits: PF, ESIC, GPA, Training with pay, Brith day gifts, Demo offers, Diwali Bonus, yearly twice Salary hikes opportunities.
About the Role:
We are seeking a detail-oriented and analytical Call Centre Executive to join our team at FRQ BRO Private Limited (OPPO), Coimbatore. The ideal candidate will be responsible for handling inbound and outbound calls, preparing and analysing call reports, and maintaining customer data to support effective business decision-making in the retail industry.
Key Responsibilities:
Handle incoming and outgoing customer calls in a professional and courteous manner.Create and implement customer care protocols to improve service quality.Build and maintain sustainable customer relationships through effective communication and problem-solving.Escalate customer issues to the appropriate departments for timely resolution.Prepare and analyse call and customer service reports to support business operations.Ensure accuracy and attention to detail in all customer interactions and data entries.Maintain a high level of organizational and multi-tasking ability in a fast-paced environment.Required Skills:
Excellent communication skills in Tamil and English (both verbal and written).Strong phone etiquette and active listening skills.Good organizational, time management, and multi-tasking abilities.High level of accuracy and attention to detail.Ability to work both independently and as part of a team.Any degree / diploma
How to Apply:
Share your resume here - :BRO PRIVATE LIMIED
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