Key Responsibilities:
Manage and supervise overall site operations including kitchen, counter, and service teams.Coordinate with client representatives for feedback, issue resolution, and operational improvements.Ensure food quality, hygiene standards, and safety protocols are consistently maintained.Monitor daily sales, inventory, and wastage control.Ensure timely onboarding, training, and scheduling of ground staff.Oversee vendor performance, food counters, and billing processes via GoKhana's digital systems.Drive customer satisfaction through quick response to grievances and continuous service enhancement.Maintain site documentation including attendance, stock records, incident reports, etc.Requirements:
Graduate in Hospitality, Hotel Management, or related field preferred.2-5 years of experience in operations, preferably in F&B, QSR, or hospitality industry.Prior experience managing teams and liaising with clients/stakeholders.Strong communication and interpersonal skills.Ability to handle high-pressure environments and resolve operational issues on-ground.Familiarity with digital POS and cafeteria management systems is an added advantage. Read Less