Job Title: Guest Relations Executive / Senior Guest Relations Executive
Location: Nainital / Mukteshwar
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
Property Management Support:
Conduct inventory checks and maintain records.
Assist in the procurement of monthly supplies.
Step in as the property in-charge during the absence of the property manager.
Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
A minimum of 6 months of industrial training or relevant experience in hospitality.
A pleasant personality and excellent verbal and written communication skills.
Final-year student or graduate from a Hotel Management program is preferred.
Flexibility and enthusiasm for traveling across our properties.
What We Offer
Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
Additional Perks: Complimentary accommodation and meals provided by the company.
The opportunity to work at multiple PAN India locations with a focus on North regions.
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we
encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!
Read Less!
Location: goSTOPS Hostels across India
Stay Limit: Maximum 2 Weeks.
Shift : 5hrs/day, one day off.
About the Role
goSTOPS is looking for energetic, social, and creative volunteers to join us as Community Champions. You'll help create memorable hostel experiences by hosting events, engaging with travellers, and supporting day-to-day community activities.
If you enjoy meeting new people, planning fun activities, and being part of a lively travel environment, this role is for you.
Key Responsibilities
Welcome guests and conduct hostel toursPlan and host daily community events (games, movie nights, karaoke, tournaments, bonfires, etc.)Promote our curated experiences like river rafting and scooty rental.Engage with guests and build an active hostel communityCapture photos/videos and create basic social media contentCollect guest feedback and support the on-ground teamDocument daily activities and share updatesWhat You Get
Free dorm accommodationFree daily mealsVolunteer certificateHands-on experience in travel, hospitality & eventsOpportunity to volunteer across multiple goSTOPS propertiesNetworking with travellers from around the worldWho Can Apply
Friendly, outgoing, and proactive individualsComfortable hosting or speaking in front of small groupsBasic content creation skills (photos/reels) preferredAvailable for a minimum of 7 daysOpen to flexible travel and hostel-style livingApply Here
Read LessJob Title: Guest Relations Executive / Senior Guest Relations Executive
Location: Kasol
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
Property Management Support:
Conduct inventory checks and maintain records.
Assist in the procurement of monthly supplies.
Step in as the property in-charge during the absence of the property manager.
Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
A minimum of 6 months of industrial training or relevant experience in hospitality.
A pleasant personality and excellent verbal and written communication skills.
Final-year student or graduate from a Hotel Management program is preferred.
Flexibility and enthusiasm for traveling across our properties.
What We Offer
Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
Additional Perks: Complimentary accommodation and meals provided by the company.
The opportunity to work at multiple PAN India locations with a focus on North regions.
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we
encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!
Read Less