Walk-in Drive HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th & 16th Oct'25 Shollingnallur Location
POC: Shinaz/Yuvapriya/Suriyapriya
Shift Timings: US Shift Timings
Timings & Venue:
10:30AM - 2:00PM
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119
JOB SUMMARY
The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance.
KEY WORDS
International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls.
ESSENTIAL RESPONSIBILITIES:
Responsible for the day-to-day management of front level employeesAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfactionMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourcesProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and proceduresRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).Assist with attendance documentation, weekly timesheet validation and schedule adherence.Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customersTimely response to mails.SKILLS AND COMPETENCIES
Microsoft Office (Excel and PPT Preferred)High proficiency in communication (Written and spoken)Focuses on delivering a positive customer experienceProven leadership experience. Should be a team player.Ability to develop, lead and motivate a team.Ability to identify process improvement ideas for implementationAbility to provide and support a vision and direction.Proficiency to assemble, organize and sequence work.FORMAL EDUCATION AND EXPERIENCE
Bachelors degree in any stream and progressive work experience in Healthcare RCMMinimum 1-2 year of experience in current role4-6 years of overall experience Read LessMEGA WALK-IN interview at HCLTECH-FRESHER 11AM to 3PM on 11 Oct 25 _Voice Ambattur campus Banking Domain
Interview: HCL Ambattur
Work Location: HCL Ambattur
Interview Mode: Face to Face Interview.
Time: 11:00 AM To 3 PM
Interview Date: 11 Oct 25
Interview Venue: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu
Contact HR:Freddy
Desired Candidate Profile
Candidate with Good Communication Skills.
Good Interpersonal Skills
Open for Shifts
Willing to take Inbound & Outbound calls
Candidates with Backlogs also can apply for the role
FRESHERS: Any Degree (UG & PG)
Graduation that are not eligible (NO B.E/B.Tech/Engineering/Tech Graduates/Msc CS, IT & MCA)
(MBA 2025,MA 2025,MSC 2025,2025) are also eligible to apply
Note: Results Awaited candidates can also come for the drive
Candidate with one Year Experience can also apply for the role with proper documents
Perks and Benefits:
1. Cab provided
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary - Best in industry
6. Shift - Flexible with any shifts (Night)
Do not carry Laptops for interview
HR
HR Team
Read LessWalk-in Drive at HCLTech - Ambattur - 6, Chennai - 9th Oct 2025 - Thursday
We are hiring Associates/ Analyst / Team lead for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling).
Role Details:
Designation: Associate/ Analyst / Team leadProcess: Inbound CallingExperience: 1-3 years in International Voice Process/ 3-5 yrs/ 5- 8 yrsEducation Eligibility: 12th Pass / Any Graduate / Postgraduate
Mandatory Qualifications:
Excellent verbal & written communication skillsStrong problem-solving mindsetAbility to multitask and deliver results both individually & as part of a team
Key Responsibilities:
Respond to client queries via voice & written communication, ensuring accurate and timely resolutionsHandle inquiries related to products, services, data, and client accountsManage multiple client queries efficiently using workflow toolsMaintain accurate records of customer interactions in internal systemsCollaborate with internal teams to resolve client issues effectivelyEnsure client satisfaction with service excellence and a customer-first approach
Walk-in Drive Details:
Location: HCLTech, Ambattur, ChennaiAddress: HCL AMB-6104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600076.
Dates: 9 Oct 2025, ThursdayTime: 9:30 AM - 2:00 PM
Google Maps Link:
HR Contacts:
JudithSanjay Read LessHCLTech Walk-In Drive for International Voice Experience can apply Freshers to 4 Yrs Exp on 23rd & 24th Oct at Navalur
Date: 23rd and 24th Oct'25
Time: 10:00 AM 2:00 PM
Venue: HCLTech - ETA 3: Block 1, Sandhya Infocity, OMR, Navalur, Chennai - 600130.
HR SPOC: Jefferson
Experience: Freshers - 4 Years.
Shift: US Shift
Notice Period: Immediate Joiners
Work Location: Chennai
Shift: US Shift (Only Night Shift)
Work Mode: Work - From - Office
Documents to be carried:
2 copies of updated resume.A valid government ID proof (Aadhaar/PAN/Driving License)Required Skills -
Fluency in (English), both written and verbal.Results / Target driven.Self-motivated and willing to learn new skills.Commitment to developing oneself and desire to develop others.Good listening skillsTeam PlayerAbility to work on own initiative.Adaptable to a changing environment & flexible with regard to working patterns.Excellent Customer Care skillsLeadership & People Management SkillsFlexible for night shiftsFlexible to work from office 5 days a weekNote - Any International Voice experience can apply (Only immediate joiner and less than 15 Days)
Read LessHCLTech Walk-in Drive - International Banking Voice Process
Date: 13th,14th & 15th October 2025
Time: 11:00 AM - 3:00 PM
Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076
Contact HR - Sanjay,Judith
Designation: Associate
Process: Inbound Calling. No sales or upselling or cross selling.
Experience: 1 to 3 Yrs in International Voice process.
Mandatory qualifications:
Excellent communication skills are both verbal and written Mandatory.
A problem-solving mind-set.
The ability to multitask, Able to work well as an individual and as part of a team.
Responsibilities
Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual's needsResponding to queries regarding our products, services, data and client accountsManaging multiple client queries at onceUtilizing workflow tools to manage your own workloadContributing to the achievement of team targets including service levels and quality measuresMaintain accurate records of customer communication and discussions using the appropriate internal system/sUtilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right timeSupporting or seeking support from other internal teams to ensure clients queries are answered and resolvedEnsure that good client / consumer outcomes are at the center of all operational activity and decision makingDeliver great clients and consumers service and seek to exceed client / consumer expectationsDesignation : Senior Team Lead
Job Summary:
We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.
Key Responsibilities:
1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.
2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.
3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.
4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.
5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.
6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.
Requirements:
1. Education: Bachelor's degree in any discipline.
2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment
3. Skills:
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Familiarity with quality management systems and processes.
4. Language Skills: Proficiency in English language (speaking, reading, and writing)
Read LessJob Description:
Looking for recent Graduate who have completed SAP Basis training from any institutePost initial KT training, primary role of candidate will be queue management in ServiceNow for PC3-MSM team.During shift hours will keep an eye on new tickets assigned to MSM queue and ensure IRT achievement by following up with respective dCEMsWith guidance of SDM & Senior leaders will support in workload distribution of casesWill do OJT by shadowing senior dCEM in team to understand the process of supporting different type of Incidents/ Service RequestsKind Note: Candidate should have done certification course releated to SAP. This requirement is for Noida Location.
Read LessAn accomplished and strategic Senior Digital Delivery Leader should be responsible for overseeing the end-to-end delivery of digital products and services that drive healthcare innovation and improve patient outcomes. This professional typically leads cross-functional teams, manages complex project portfolios, and acts as the bridge between technology and business strategy. With a deep understanding of both agile delivery frameworks and the highly regulated medical device industry, they ensure solutions are delivered efficiently, on budget, and in full compliance.
Profile summary
Experience: 10+ years in technology and delivery leadership roles, with at least 5 years focused on digital health, medical devices, or life sciences.Expertise: A proven track record in guiding digital transformation and leading the delivery of complex, enterprise-level programs, including Software as a Medical Device (SaMD), data analytics, and cloud migration.Leadership: Exceptional leadership skills with experience managing and mentoring multi-disciplinary teams across engineering, QA, product, and regulatory affairs.Medtech specialization: Deep knowledge of the Medtech industry, including quality management systems (QMS), regulatory compliance (e.g., FDA, MDR), and security standards.Agile mindset: A strong command of agile methodologies (e.g., Scrum, Kanban) to foster collaboration, optimize team performance, and ensure consistent, iterative value delivery.Business acumen: Ability to align digital delivery with strategic business goals, manage budgets, and engage with C-level stakeholders to drive impactful outcomes.Core competencies and responsibilities
Strategic planning and execution
Digital roadmap: Define and execute the digital product and solutions roadmap in close collaboration with senior leadership and business stakeholders.Risk management: Proactively identify, assess, and mitigate risks related to project delivery, regulatory compliance, and technology stack.Financial oversight: Manage program budgets, forecasts, and resource allocation to ensure cost-effective and on-time delivery.Leadership and team management
Team development: Recruit, mentor, and coach high-performing delivery teams, fostering a culture of innovation, accountability, and continuous improvement.Cross-functional collaboration: Act as the primary liaison between technical teams, product managers, marketing, and regulatory departments to ensure a unified approach to delivery.Stakeholder engagement: Build and maintain strong, trust-based relationships with both internal and external stakeholders, providing clear and transparent communication on progress, challenges, and outcomes.Digital innovation and technology
Platform modernization: Lead initiatives to modernize legacy systems, integrate connected devices, and migrate platforms to secure, scalable cloud environments.Technology oversight: Provide technical guidance and steer architectural decisions to ensure solutions are robust, scalable, and aligned with industry trends.Compliance and security: Ensure all digital products and platforms adhere to stringent Medtech regulations and data privacy standards (e.g., HIPAA).Agile delivery and process excellence
Process improvement: Develop and refine agile delivery frameworks to increase efficiency, reduce time-to-market, and elevate product quality.Metrics and reporting: Define and track key performance indicators (KPIs) to measure delivery velocity, project health, and business impact, reporting outcomes to leadership.Agile ceremonies: Facilitate agile events, remove blockers, and support teams in delivering value consistently and predictably.Educational and professional background
Educational: Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, or Life Sciences). An advanced degree (e.g., MBA or M.S.) is preferred.Certifications: Professional certifications such as PMP, SAFe, or ScrumMaster are highly desirable. Read LessHCL Tech Walkin drive on Monday 6th Oct 2025 - Process Associate / Associate (Voice process)
Eligibility Criteria:
Experience Range: 0 months to 1 year experience in any International BPO (voice process)Experience Document: Reliving / resignation acceptance is mandatory.Candidates without proper relieving documents are not eligible.Excellent communication skills.Willingness to work from office.Key Skills:
Strong organizational and documentation skills.Attention to detail and data accuracy.Good written and verbal communication skills.Ability to manage multiple tasks and meet deadlines.Strong coordination and follow-up abilities.Proficiency in MS Office, especially Excel (VLOOKUP, Pivot Tables, etc.)Qualifications:
Fresher - BBA, MBA, MCom, BSC, BCA 2024 & 2025 (only can apply)
No Backlogs
Shift: US Shifts (Night Shift)
Weekends off : Sat & Sun
Transportation: Both pick up & drop
Work Location: Chennai Sholinganallur
Interview Date: Monday 6th Oct 2025
Interview Time: 11:00 AM to 2:00 PM
Contact: HR Priyanka
Interview Venue:
HCL Tech, Tower 4
Elcot Sez, Sholinganallur,
Chennai,
Tamil Nadu 600119,
Read LessWalk-in Drive HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th Oct'25 Shollingnallur Location
POC: Suriya Priya & Jefferson
Shift Timings: US Shift Timings
Date: 15th & 16th Oct
Timing: 10:30AM - 2:00PM
Venue:
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119
JOB SUMMARY
The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance.
ESSENTIAL RESPONSIBILITIES:
Responsible for the day-to-day management of front level employeesAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfactionMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourcesProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and proceduresRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).Assist with attendance documentation, weekly timesheet validation and schedule adherence.Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customersTimely response to mails.SKILLS AND COMPETENCIES
Microsoft Office (Excel and PPT Preferred)High proficiency in communication (Written and spoken)Focuses on delivering a positive customer experienceProven leadership experience. Should be a team player.Ability to develop, lead and motivate a team.Ability to identify process improvement ideas for implementationAbility to provide and support a vision and direction.Proficiency to assemble, organize and sequence work.FORMAL EDUCATION AND EXPERIENCE
Bachelors degree in any stream and progressive work experience in Healthcare RCMMinimum 1-2 year of experience as TL or in Team handlingMinimum 4 years of overall experience Read LessGreetings from "HCL Software"
"HCL Software": - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.
We have offices and labs around the world to serve thousands of customers. Our mission is to drive customer success with our relentless product innovation at more than 20,000 organizations in every region of the world - including more than half of the Fortune 1000 and Global 2000 companies.
Job Summary:
We are looking for a Lead UI Developer (Angular) in our AppScan Product team (Remote Location) with 13+ years of experience who possess the following skills:
We are seeking a highly skilled and experienced UI Lead to drive the front-end development of AppScan on Cloud, a cutting-edge application security platform. The ideal candidate should have deep expertise in modern UI frameworks and cloud-based architectures, while also perform leadership activities such as mentoring, code reviews, and stakeholder collaboration.
Required Skills & Qualifications:
13-18 years of experience in front-end development, with at least 3 years in a lead role.Expertise in Angular or Similar Tech Stack.Strong proficiency in JavaScript, TypeScript, HTML5, CSS3, and modern build tools.Experience with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.Experience working with QA teams, understanding of test automation frameworks and manual testing processes.Familiarity with AppScan or other application security tools is a plus.Excellent problem-solving, communication, and leadership skills.Key Responsibilities:
Technical
Design, develop, and maintain scalable, responsive, and intuitive user interfaces for AppScan on Cloud.Implement best practices in UI/UX design, performance optimization, and accessibility.Work with RESTful APIs, microservices, and cloud-native technologies.Ensure cross-browser compatibility and responsive design across devices.Collaborate with backend developers, DevOps, and QA teams to deliver high-quality releases.Leadership
Lead and mentor a team of UI developers, fostering a culture of innovation and excellence.Conduct code reviews and enforce coding standards and best practices.Collaborate with product managers, designers, and stakeholders to align UI development with business goals.Guide and support QA teams (manual and automation) in understanding UI workflows, test coverage, and automation strategies.Drive technical discussions, architecture decisions, and roadmap planning.Preferred Qualifications:
Experience with containerization (Docker, Kubernetes).Knowledge of accessibility standards (WCAG).Exposure to Agile/Scrum methodologies.Contributions to open-source projects or technical blogs. Read Less