Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 6 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled Customer Service Executive to join our dynamic team.
Role Description
This is an on-site internship role for a Customer Service Executive based in Bengaluru. The Customer Service Executive will handle customer inquiries, provide support to resolve issues, ensure customer satisfaction, and uphold the company's high service standards. Day-to-day tasks will involve engaging with customers via various communication channels, addressing their concerns, and managing customer relations to enhance their experience with Healthfab products. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.
Key Responsibilities:
Handle incoming and outgoing customer callsConvince and upsell a product over a phone callEmpathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfactionAssist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.Maintain a high level of product knowledge to effectively address customer queries.Use CRM software to manage and track customer interactions and issue resolution.Collaborate with cross-functional teams to escalate and resolve customer issues quickly.Adhere to company policies and procedures while delivering exceptional customer service.Key Requirements:
Educational Background:
Diploma or Bachelor's degree in a relevant field is preferredExperience:
1+ years of proven experience in Customer Service role is a mustBasic computer skills is a mustFamiliarity with a CRM software and Shopify is preferredWork Location:
Full-time on-site from our office located in Singasandra, BengaluruCore Competencies:
Excellent verbal and written communication skills in English, HindiConversational ability in South Indian regional languages preferredAbility to empathize with customers and provide appropriate supportStrong problem-solving and decision-making skillsAbility to multi-task and work under pressure in a fast-paced environmentAbility to work in a team and collaborate effectively with colleaguesPositive attitude and willingness to learn and grow in a dynamic industryExperience in ecommerce industry is preferred.Industry
Wellness and Fitness ServicesEmployment Type
Full-time
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