About I-PAC:
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign's most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.
About the role:
The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.
Job Responsibilities:
Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.Monitor and assess team members' performance, providing constructive feedback and coaching to foster skill development and goal achievement.Design and implement training programs to enhance team members' skills, knowledge, and performance.Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.Manage team scheduling and staffing, ensuring optimal coverage during operational hours.Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.Required Qualifications:
Bachelor's degree in Business Administration or a related field.Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.Strong communication skills, both verbal and written.Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.In-depth understanding of contact centre operations and key performance metrics.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Adaptable and flexible, able to manage changing business needs effectively.Capacity to perform efficiently in a fast-paced, dynamic environment.Fluent in Tamil and Malayalam Read LessAt I-PAC, we've always played big. We've built narratives that moved nations, crafted digital movements that redefined elections, and made politics speak the language of the people. We didn't just adapt to the digital era, we built it.
The Digital Communications team is at the forefront of that transformation, designing narratives, crafting content, and engineering digital moments that shape the country's political and cultural landscape.
This isn't another "social media" role. It's about building the pulse of a movement online. You'll lead the team that turns strategy into storytelling, ideas into influence, and communication into change.
If you're someone who lives at the intersection of creativity, strategy, and data, who can make ideas trend, build influence from scratch, and create stories that people don't just watch but feel, this is your call.
Who You Are
A storyteller who understands virality as much as vision.Equally fluent in memes and manifestos and know when to use which.Someone who can turn political ideas into movements, not just posts.A builder who thrives under pressure, embraces chaos, and creates clarity.A digital native who can see trends before they happen and start them when they don't.What You'll Do
Lead the Digital Narrative: Architect the communication strategy that defines our digital presence, from social media to storytelling campaigns that capture hearts and headlines.Build and Lead Teams: Mentor and inspire content creators, designers, and strategists to produce high-impact communication across platforms.Shape Culture: Use digital to set the tone for how millions engage with leaders, ideas, and change.Drive Innovation: Experiment with new formats, technologies, and storytelling frameworks to push the boundaries of political and brand communication.Measure What Matters: Translate engagement into influence and influence into impact.Who Should NOT Apply
If you're looking for predictable work, routine briefs, or corporate comfort zones, this isn't for you.
Read LessAbout I-PAC:
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative, data-driven solutions to tackle the most complex campaign challenges. We specialize in delivering strategic insights and actionable plans that drive growth, enhance performance, and maximize the impact of campaigns. Our expertise lies in aligning creative strategies with seamless execution, ensuring every campaign achieves its goals. From crafting tailored messaging to optimizing campaign logistics, we are committed to delivering results that address immediate needs while building long-term success for our clients.
About the Job:
As a Media Specialist, you will play a critical role in shaping public narratives, managing media relations, and driving campaign messaging. From influencing the media agenda to handling political communication challenges, you will be the key link between campaign strategy and public perception. If you excel in high-pressure environments and have a talent for storytelling, this role offers the perfect opportunity to make a meaningful impact.
Job Responsibilities:
Cultivate and nurture long-lasting relationships with media persons at national, state, and district levelCraft media briefs, press releases, and campaign messaging that resonates with the Bengali audienceAnticipate media challenges, manage controversies, and steer public perception strategicallyDecode political sentiments, analyze media trends, and provide data-backed recommendationsRepresent I-PAC in media interactions, ensuring positive coverage and strong public engagementMinimum Qualifications:
3-5 years of experience in media, journalism, PR, or political communicationsA Bachelor's or Master's degree in Journalism, Mass Communication, or a related field is preferredProficient in Bengali and EnglishFlexibility to manage demanding schedules, travel widely, and excel in a fast-paced, high-stakes environmentPreferred Qualifications:
Deep understanding of West Bengal's media ecosystem, political structures, and current affairsAbility to think on your feet and handle media pressureCraft compelling stories, engage with the media confidently, and stay ahead of the news cycleBonus if you have prior experience working with a Bengal-based news media organization. Read LessAbout the Company:
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative, data-driven solutions to tackle the most complex campaign challenges. We specialize in delivering strategic insights and actionable plans that drive growth, enhance performance, and maximize the impact of campaigns. Our expertise lies in aligning creative strategies with seamless execution, ensuring every campaign achieves its goals. From crafting tailored messaging to optimizing campaign logistics, we are committed to delivering results that address immediate needs while building long-term success for our clients.
About the Role:
Are you someone who sees the story behind every frame? Do you love bringing raw footage to life with your editing skills and creative touch? We're on the lookout for a talented Video Editor to join our content or post-production team, someone who's equal parts artist and technician. Whether it's a quick-turnaround reel, a cinematic trailer, or a long-form documentary, you know how to craft visuals that captivate, inform, and inspire. This role is a unique opportunity to shape and influence India's political landscape through impactful visual storytelling.
Responsibilities:
Editing video content for a wide range of formats- think social media clips, ads, mini-docs, event promos, reels, and more.Cutting together trailers, teasers, and sizzle reels that hit the emotional mark and drive engagement.Weaving compelling narratives using footage, music, graphics, pacing, and transitions.Adding finishing touches like sound design, subtitles, animations, and visual effects to bring videos to life.Working closely with directors, producers, motion designers, and content strategists to align your edits with brand tone and creative goals.Managing multiple projects at once while meeting deadlines and maintaining a high level of polish.Optimizing content for different platforms-YouTube, TikTok, Instagram, OTT, and beyond.Qualifications:
At least 2 years of hands-on experience in video editing or post-production.Bachelor's/Master's degree from a Tier-1 institute with 1-2 years of experience in Communication, Media, or related field.A solid portfolio that shows versatility in editing styles and storytelling.Proficiency in editing software like Adobe Premiere Pro, After Effects, Final Cut Pro, DaVinci Resolve-or your tools of choice.A good eye for pacing, rhythm, transitions, and overall visual storytelling.Confidence in editing scenes with a sense of flow and emotion-especially for social-first content.Required Skills:
Trailer-Cutting Chops: You know how to build emotional momentum and rhythm, especially with music.Motion Graphics Skills: Experience with After Effects or similar tools for animations, title design, and lower thirds.AI Tools Savvy: You've worked with platforms like Chatgpt, Runway ML, Pika, Sora, ElevenLabs, or other generative AI tools to level up your edits.Colour Grading Expertise: Strong sense of color theory, with the skills to give footage that cinematic punch.Sound Design Basics: From syncing to ambient effects, you can make audio feel just right.Green Screen Know-How: Confident with chroma keying and background replacements.Multicam Experience: You're comfortable syncing and cutting footage from multiple camera angles.Workflow Efficiency: Use of templates, LUTs, presets, and other hacks to streamline your process.Subtitles & Voiceovers: Familiarity with adding multilingual captions and VO integration.If you are passionate about political campaigns, digital strategy, and grassroots mobilization, this role offers a unique opportunity to shape and influence India's political landscape!
Equal Opportunity Statement:
We are committed to diversity and inclusivity in our hiring practices.
Read LessAbout I-PAC
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative, data-driven solutions to tackle the most complex campaign challenges. We specialize in delivering strategic insights and actionable plans that drive growth, enhance performance, and maximize the impact of campaigns. Our expertise lies in aligning creative strategies with seamless execution, ensuring every campaign achieves its goals. From crafting tailored messaging to optimizing campaign logistics, we are committed to delivering results that address immediate needs while building long-term success for our clients.
About the Role
We are looking for a dynamic and adaptable individual to join our Digital Network Unit at I-PAC. As Digital Communications & Network Specialist, you will be responsible for strategizing and executing digital campaigns, managing online communities, and mobilizing grassroots digital networks for impactful political engagement across various social media platforms. This role demands a strategic thinker who thrives in a fast-paced, high-pressure environment, with the ability to manage multiple stakeholders effectively.
What You'll Do
Build and maintain strong relationships with political leaders, community influencers, journalists, and key stakeholders to amplify campaign messaging and drive engagement.Oversee and manage social media accounts by posting content, monitoring engagement, and responding to interactions across platforms.Plan, implement, and monitor digital campaigns to ensure alignment with strategic goals, adjusting and optimizing as needed for maximum impact.Develop and nurture a robust network of supporters, influencers, YouTubers, and media personnel at the grassroots level to expand the campaign's reach.Stay informed on evolving digital trends, social media changes, and audience behaviors to help shape campaign strategies and decisions.Collaborate with design, video, and campaign teams to ensure seamless execution of digital initiatives.Be proactive in adjusting to the demands of a high-pressure environment and be open to travel as required to support on-the-ground activities.What You'll Bring
A Bachelor's/Master's degree from a Tier-1 institute with 1+ years of experience in Digital Marketing, Communications, Media, or a related field.Proficiency in Bengali.General understanding of social media platforms, digital marketing, and audience engagement strategies.Comfortable working in a high-pressure environment, managing multiple priorities, and adapting to changing circumstances.Open to travel as needed to support digital campaigns and grassroots outreach efforts. Read LessAbout I-PAC:
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative, data-driven solutions to tackle the most complex campaign challenges. We specialize in delivering strategic insights and actionable plans that drive growth, enhance performance, and maximize the impact of campaigns. Our expertise lies in aligning creative strategies with seamless execution, ensuring every campaign achieves its goals. From crafting tailored messaging to optimizing campaign logistics, we are committed to delivering results that address immediate needs while building long-term success for our clients.
About the role:
The APOC (Assembly point of contact) connects the central campaign strategy with local execution by conducting research to understand the socio-political landscape. They engage with local stakeholders, such as community leaders and influencers, to build trust and ensure alignment. Their efforts drive impactful, well-coordinated initiatives tailored to the
local audience's needs.
Key Responsibilities:
Stakeholder Engagement:
Build strong relationships with MLAs, political leaders, and booth-level workers.Act as a trusted advisor, ensuring alignment with campaign goals.Research and Analysis:
Conduct primary research through interviews with political leaders to assess party dynamics and opposition activities.Perform secondary research on socio political and economic factors to support strategic decisions.Analyze past election results and voter behavior to identify trends and areas for improvement.Campaign Execution:
Ensure the execution of active campaigns is seamless, driving significant voter impact and trending effectively within the targeted area.Manage logistics, such as collateral distribution and event support.Reporting and Problem Solving:
Prepare detailed reports highlighting the political pulse and field insights.Identify regional challenges and propose actionable solutions.Flexibility and Team Collaboration:
Take on additional tasks as needed to support campaign success.Share best practices and collaborate with cross-functional teams for seamless execution.Qualifications:
Bachelor's or Master's degree in Engineering, Political Science, Public Administration, or related fields.Experience in stakeholder management or research roles.Strong analytical, problem-solving, and interpersonal skills.Proficiency in MS Office and data visualization tools is a plus. Read Less