Job Domain
IT-hardware and Networking
Job Description
Experience Required:
Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.
Key Responsibilities:
Identifying customers' requirements and onboarding customers with our no-code software.Integration with 3rd party software using our no code API & Webhook buildersTroubleshooting the logical issues in the software products and educating the customers on proper usage of different features.Develop and sustain strong customer relationships to enhance satisfactionIncrease the product usage ratio by educating the customers about different possibilities and values the product can add to their businessProvided technical support and guidance on software features and functionalities.Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.Minimise the Churn ratio by providing high-quality customer support and experiencePreferred Skills
Excellent communication, negotiation, and presentation skills.Ability to manage multiple SaaS product lines and customer segments.Should be a proactive communicatorQualifications:
Bachelor's degree in IT, Computer Science.Strong logical reasoning skills with the attitude to get this doneBasic understanding of any programming languageStrong background in software project management.Excellent communication, negotiation, and presentation skills.Ability to manage multiple SaaS product lines and customer segmentsShould be a proactive communicator Read LessJob Title: Relationship Manager - Automobile Sector
Location: Mumbai - 400056
Shift Timing: 9:30 AM to 6:30 PM
Week Off: Rotational (1 day off per week)
Industry: Automobile
Preferred Candidates: From the automobile industry and nearby locations.
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