Job Title: Cloud Telephony & AI Specialist
Experience: 3-4 Years
Job Summary
We are looking for a skilled Cloud Telephony & AI Specialist with 3-4 years of hands-on experience in building, integrating, and optimizing cloud-based communication systems enhanced with AI capabilities. The ideal candidate will have strong expertise in cloud telephony platforms, voice technologies, conversational AI, and system integrations to deliver scalable and intelligent communication solutions.
Key Responsibilities:
Cloud Telephony
Design, integrate, and maintain cloud telephony solutions using platforms such as Ozonetol, Twilio, Exotel, Plivo, Amazon Connect, or similarIntegrate telephony systems with CRMs, ticketing tools, and backend servicesMonitor call quality, performance, uptime, and troubleshoot telephony issuesEnsure high availability, scalability, and security of telephony infrastructureAI & Automation
Build and deploy AI-powered voice bots and chatbots for customer engagementIntegrate speech-to-text (STT), text-to-speech (TTS), LLM and NLP servicesWork with AI frameworks and APIs (e.g., Meta, OpenAI, Dialogflow, Amazon Lex, Azure Cognitive Services)Implement intent recognition, entity extraction, and conversation flowsContinuously improve AI models based on call analytics and user feedbackIntegration & Backend
Get APIs and microservices developed with engineering team to support telephony and AI workflowsWork with backend technologies such as Node.js, Python, Java, or similarIntegrate databases (SQL/NoSQL/MongoDB) for call logs, transcripts, and analyticsCollaborate with frontend, product, and DevOps teams for end-to-end deliveryAnalytics & Optimization
Analyze call data, AI performance, and customer interaction metricsOptimize call flows, AI responses, and automation efficiencyImplement dashboards and reporting for operational insightsRequired Skills & Qualifications
Technical Skills
3-4 years of experience in cloud telephony and voice solutionsStrong hands-on experience with cloud telephony APIs and SIPExperience in AI/ML for voice or conversational interfacesProficiency in at least one backend language (Python, Node.js, Java)Experience with REST APIs, Webhooks, and real-time systemsFamiliarity with cloud platforms (AWS, GCP, Azure)Knowledge of STT, TTS, NLP, and conversational AI designSoft Skills
Strong problem-solving and debugging skillsAbility to work independently and in cross-functional teamsGood communication skills with technical and non-technical stakeholdersProduct and customer-centric mindset Read LessAbout the Role: This role would be responsible to build aggregator business in the assigned territories for Domestic Market.
Location: Mumbai
What you'll be Responsible for?
What You'd have?
5-6 years of total experience. Experience in A2P market of minimum 2 years is preferred.Qualification- MBA -Sales & Marketing / Postgraduate in similar streamExcellent Communication and presentation skillsExcellent probing, listening and presentation skills.Hustler, can & will do attitude with ability to thrive in a fast-paced environmentWhy join us?
Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees
Read LessRole: Legal Executive
Location: Mumbai
Experience: 3-8 years PQE (all levels considered based on skills and fit)
Role Summary
The Legal Executive will manage end-to-end contracting and legal support for business teams in a fast-paced fintech environment. This includes drafting/reviewing agreements, vendor onboarding, contract execution, CLM administration, compliance coordination, and stakeholder management.
Key Responsibilities
Draft, review, and negotiate contracts including MSAs, NDAs, SOWs, vendor agreements, service agreements, consultancy agreements, amendments, and addendums.Ensure contract terms align with business requirements, internal policies, risk standards, and applicable regulations (e.g., DPDPA, contract law basics).Manage end-to-end contract lifecycle from intake to execution, including tracking approvals, maintaining versions, and closure.Own contract execution workflows such as e-sign/physical execution, stamping requirements (as applicable), and storage of signed copies.Maintain and administer CLM tools (e.g., contract creation, workflows, approvals, metadata, renewal alerts, repository hygiene, dashboards).Support vendor management including onboarding documentation, negotiation of terms, renewals, terminations, and compliance checks.Coordinate with internal stakeholders (Business/Sales/Procurement/Finance/Operations) to provide timely legal guidance and practical risk summaries.Assist in legal compliance support including policy adherence, audits, regulatory queries, and documentation readiness.Support dispute/risk matters including review of notices, basic responses, and coordination with external counsel when required.Maintain MIS reporting on deviations, renewals/expiries, and key legal metrics.Required Skills & Competencies
Strong hands-on experience in contract drafting, review, and negotiation (especially MSAs/NDAs/vendor contracts).Good understanding of contract law and commercial contracting basics.Working knowledge of CLM tools and disciplined documentation practices.Ability to manage multiple priorities, track deadlines, and close tasks with accuracy.Strong communication skills to explain legal risks in business-friendly language.High ownership, attention to detail, and stakeholder management capability.Qualifications
LL.B. from a recognized university.Prior experience in fintech/NBFC/BFSI/telecom/tech/startup environments is an advantage.Why join us?
Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees
Read Less