M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
About M3: M3 is a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Due to our continued growth, we are hiring for an Account Manager at M3 Global Research, an M3 company.
Job Description
The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.
Duties Include:
Owning bidding process for projects including full understanding of project costs and feasibilityAchieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunitiesSupporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunitiesActively networking within existing client contacts for any new business/prospectsOrganising client and internal kick off calls, developing insightful proposals and delivering strategic sales communicationsConsulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomesDiplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibilityFollowing up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct managerCollaborating with partners and vendors to ensure seamless project executionActing as the liaison between Sales and Project Managers on all projects
Qualifications
Bachelors degree to equivalent work experience required1-2 years of professional market research experienceExperience in healthcare market research is a plusExceptional ability to multi-task and prioritize requestsStrong relationship building and customer service skillsMust have excellent verbal and written communication skillsSolid time management skillsBe able to problem solve and seek answers and resolutions to daily issuesStrong self-discipline and organizational habitsExcellent presentation skills
Additional Information
Willing to work in night shifts (US Shift)
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