Job Title: Fulfillment Manager
Company: Mainstreet Marketplace
Location: On-site
Salary: 30,000 - 35,000 per month
Reports To: Head of CRM / Founder
Role OverviewWe are looking for a detail-oriented Fulfillment Manager to oversee end-to-end order fulfillment operations. This role is responsible for ensuring smooth processing of orders from receipt to delivery, maintaining inventory accuracy, coordinating with warehouse teams and vendors, and handling returns and quality checks.
Key ResponsibilitiesManage end-to-end order fulfillment including receiving, inventory management, packing, dispatch, and delivery trackingCoordinate with warehouse teams and logistics partners to ensure timely shipment of ordersMaintain accurate inventory records and monitor stock movementProcess returns, exchanges, and handle fulfillment-related escalationsConduct quality checks on products before dispatchCoordinate with vendors and internal teams to ensure smooth operationsMonitor incoming orders and update order tracking systems regularlyDaily TasksTrack incoming orders and oversee dispatch timelinesUpdate shipment status and delivery trackingMaintain inventory records and stock reportsCoordinate with vendors, warehouses, and logistics partnersResolve operational issues or customer escalations related to fulfillmentTools & SystemsCRM softwareShipping platforms (Shiprocket, Delhivery, etc.)Google Sheets / ExcelWhatsApp BusinessRequirements1-3 years of experience in e-commerce fulfillment, logistics, or operationsStrong attention to detail and organizational skillsAbility to work under pressure during high-volume sale periodsBasic computer proficiencyFluent in Hindi and EnglishNice to HaveExperience with marketplace operations (Amazon, Flipkart, or D2C websites)Familiarity with inventory management systems