Company Description Manufacto India Pvt. Ltd. is committed to transforming the construction industry through innovative aluminium formwork solutions. The company focuses on delivering high-quality products that enhance efficiency and reliability on construction sites. With an emphasis on sustainable practices, Manufacto India Pvt. Ltd. works to minimize environmental impact while supporting modern building needs. Team members join a growing organization that values service excellence, technical expertise, and long-term client relationships.
Role Description The Tele Caller / Front Desk Executive role is a full-time, on-site position based in New Delhi. The role involves handling incoming calls, making outbound calls to existing and potential clients, and providing accurate information about the company's products and services. Responsibilities include greeting visitors, managing front desk operations, maintaining visitor logs, and coordinating with internal teams for appointments and meetings. The Tele Caller / Front Desk Executive will also assist with basic administrative tasks, maintain records, and support customer service efforts by addressing queries and escalating issues when needed.
Qualifications
Lead Generation & Outbound Calling: Make outbound calls to prospective and existing clients to pitch products/services and uncover new sales opportunities.Client Engagement: Follow up diligently on incoming inquiries and maintain continuous, meaningful engagement with customers.Consultative Selling: Understand specific client requirements and clearly articulate how our products/services add value to their business.CRM Management: Maintain accurate, up-to-date, and detailed logs of all conversations, call statuses, and customer interactions in our CRM software.Pipeline Coordination: Schedule qualifying appointments and coordinate meetings for the on-ground Business Development team.Customer Support: Promptly address customer concerns, offer effective solutions, and elevate overall customer satisfaction.Target Achievement: Consistently meet or exceed daily, weekly, and monthly call volumes and conversion targets.Coordinate with the sales team and designers to gather client requirements, ensure smooth communication, and support project execution.Maintain and complete client documentation, including records, follow-ups, and project-related information.Prepare and manage quotations based on client requirements and coordinate with relevant teams for timely submission.Purchase : Conduct outbound calls to suppliers and vendors to negotiate product pricing, confirm availability, and finalize purchase orders.Candidates should possess organizational and time management skills to handle multiple calls, visitors, and administrative tasks efficiently.Candidates should possess interpersonal skills, including the ability to interact courteously with clients, visitors, and colleagues.Prior experience in tele calling, front desk, reception, or customer support roles is preferred.Preferred candidate profile:
Language Proficiency: Must be highly fluent in Marathi, English and Hindi (Verbal and Written).Experience: 1- 3 years of proven experience in Telecalling, Telesales, Inside Sales, or Customer Relationship Management (CRM).Education: High school diploma required; Bachelors degree is highly preferred.Technical Skills: Basic hands-on experience with CRM tools and MS Office (specifically Excel and Word).Core Competencies: Exceptional verbal communication, active listening, strong negotiation skills, and a high resilience to handle rejections with a positive attitude.Role:
Sales Support & Operations / Front Desk Management
Industry Type:
Industrial Equipment / Machinery (Construction Equipment)
Department:
Sales & Business Development
Employment Type:
Full Time, Permanent
Company Description Manufacto India Pvt. Ltd. is committed to transforming the construction industry through innovative aluminium formwork solutions. The company focuses on delivering high-quality products that enhance efficiency and reliability on construction sites. With an emphasis on sustainable practices, Manufacto India Pvt. Ltd. works to minimize environmental impact while supporting modern building needs. Team members join a growing organization that values service excellence, technical expertise, and long-term client relationships.
Role Description The Tele Caller / Front Desk Executive role is a full-time, on-site position based in New Delhi. The role involves handling incoming calls, making outbound calls to existing and potential clients, and providing accurate information about the company's products and services. Responsibilities include greeting visitors, managing front desk operations, maintaining visitor logs, and coordinating with internal teams for appointments and meetings. The Tele Caller / Front Desk Executive will also assist with basic administrative tasks, maintain records, and support customer service efforts by addressing queries and escalating issues when needed.
Qualifications
Lead Generation & Outbound Calling: Make outbound calls to prospective and existing clients to pitch products/services and uncover new sales opportunities.Client Engagement: Follow up diligently on incoming inquiries and maintain continuous, meaningful engagement with customers.Consultative Selling: Understand specific client requirements and clearly articulate how our products/services add value to their business.CRM Management: Maintain accurate, up-to-date, and detailed logs of all conversations, call statuses, and customer interactions in our CRM software.Pipeline Coordination: Schedule qualifying appointments and coordinate meetings for the on-ground Business Development team.Customer Support: Promptly address customer concerns, offer effective solutions, and elevate overall customer satisfaction.Target Achievement: Consistently meet or exceed daily, weekly, and monthly call volumes and conversion targets.Coordinate with the sales team and designers to gather client requirements, ensure smooth communication, and support project execution.Maintain and complete client documentation, including records, follow-ups, and project-related information.Prepare and manage quotations based on client requirements and coordinate with relevant teams for timely submission.Purchase : Conduct outbound calls to suppliers and vendors to negotiate product pricing, confirm availability, and finalize purchase orders.Candidates should possess organizational and time management skills to handle multiple calls, visitors, and administrative tasks efficiently.Candidates should possess interpersonal skills, including the ability to interact courteously with clients, visitors, and colleagues.Prior experience in tele calling, front desk, reception, or customer support roles is preferred.Preferred candidate profile:
Language Proficiency: Must be highly fluent in Marathi, English and Hindi (Verbal and Written).Experience: 1- 3 years of proven experience in Telecalling, Telesales, Inside Sales, or Customer Relationship Management (CRM).Education: High school diploma required; Bachelors degree is highly preferred.Technical Skills: Basic hands-on experience with CRM tools and MS Office (specifically Excel and Word).Core Competencies: Exceptional verbal communication, active listening, strong negotiation skills, and a high resilience to handle rejections with a positive attitude.Role:
Sales Support & Operations / Front Desk Management
Industry Type:
Industrial Equipment / Machinery (Construction Equipment)
Department:
Sales & Business Development
Employment Type:
Full Time, Permanent
