About the Role Location: New Delhi / Gurugram, India Availability: Hybrid (2-3 days on-site/week) with overlap to customer time zones (US/Australia) as needed. Function: Customer Onboarding, Operations & Servicing Reports to: COO Works with: Onboarding, Operations, Data science, Dev & Sales Teams As the Project manager for customer onboarding & operations you will own the end-to-end onboarding for new enterprise customers and ensure stable, value-visible onboarding and operations post go-live. Turn our stage-gated delivery into a ClickUp-automated operating system-reducing time to first data/insight, keeping data within SLOs, and making business impact visible at Monthly & Quarterly Business Reviews (MBRs & QBRs). Combine program management, OT/IT integration coordination (OSIsoft PI, Honeywell PHD/IP.21, OPC UA/MQTT), and hands-on ClickUp administration to run a repeatable "onboarding factory."
Key Outcomes / Success Metrics On-time delivery:
90% milestones met; schedule variance
10% . Time-to-value (for Pilots): Time to Go-live
21 days ; Time to first insight
35 days (trend improving month-on-month). Time-to-value (for Expansions): Time to Go-live
14 days ; Time to first insight
28 days (trend improving month-on-month). Onboarding Stage-gate adherence
95% (creating a strong culture of maintaining artifacts). Quality: Total rework time
3 days per project. Operational health: Track operational KPIs such as Mean Event Action Time (MEAT), Mean Time to Raise Alerts (MTRA), Mean Time to Raise Service Requests (MTRSR). Automation coverage: Goal
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