Company Description
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Role Overview:
We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you! A background in technology or familiarity with tech products is a plus. You'll play a key role in assisting customers via calls, emails, and chats-providing timely, clear, and helpful support.
What You'll Do:
Build in-depth knowledge of our products and services to assist customers effectively.Deliver prompt, professional, and accurate support across chats, emails, and calls.Aim for high First Contact Resolution (FCR) in all interactions.Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.Manage support tickets with clear and well-written responses.Meet daily and weekly performance targets, both individually and as a team.Share insights and feedback with the team to improve customer experience and internal processes.Qualifications
Eagerness in customer support, preferably in software, IT, or internet-based services.Strong written and verbal communication skills.Ability to manage time effectively and handle multiple tasks.Comfortable working with basic software tools and platforms (tech-savvy preferred).A willingness to learn, adapt, and grow in a dynamic environment.Additional Information
Why Join MyOperator?
Be part of a fast-growing SaaS companyExtensive hands-on experience with real clientsStructured training, continuous learning, and career progressionVibrant, youthful team with a strong culture of ownership and impact Read LessCompany Description
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform.Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn. The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
Revenue growth from existing accountsTimely renewals and contract retentionOwn end-to-end revenue responsibility for assigned accountsAccount expansion through up-sell and cross-sellChurn reduction and risk mitigationHigh CRM hygiene and data accuracyCustomer satisfaction and relationship managementCustomer CSAT, Social Media ReviewsQualifications
Graduate and over with excellent oral and written communication skills.At least 1-2 Year(s) of working experience in the related field is required for this position .Customer-first mindsetAdvanced MS Excel skills .High sense of responsibility and reliabilityProactive, self-driven, and result-focusedCollaborative team playerAdditional Information
Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansionClear career growth path in Account Management and Customer SuccessOpportunity to work in a high-growth SaaS environmentRecognition and rewards for top performersHealth and wellness benefits as per company policyPaid leaves and holidays as per company policyCompany Description
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn. The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
Revenue growth from existing accountsTimely renewals and contract retentionOwn end-to-end revenue responsibility for assigned accountsAccount expansion through up-sell and cross-sellChurn reduction and risk mitigationHigh CRM hygiene and data accuracyCustomer satisfaction and relationship managementCustomer CSAT, Social Media ReviewsQualifications
Graduate and over with excellent oral and written communication skills.At least 1-2 Year(s) of working experience in the related field is required for this position .Customer-first mindsetAdvanced MS Excel skills .High sense of responsibility and reliabilityProactive, self-driven, and result-focusedCollaborative team playerAdditional Information
Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansionClear career growth path in Account Management and Customer SuccessOpportunity to work in a high-growth SaaS environmentRecognition and rewards for top performersHealth and wellness benefits as per company policyPaid leaves and holidays as per company policy