About the Team
The Legal, Secretarial & Compliance team at Navi serves as a strategic partner to the business, ensuring the company's operations align with legal and regulatory frameworks. The team provides comprehensive legal counsel across various domains, including corporate law, regulatory compliance, and risk management. The team oversees corporate governance, ensuring adherence to statutory obligations and facilitating effective board and shareholder engagements. The team proactively manages compliance across multiple regulated sectors, adapting to evolving regulatory landscapes.
About the Role
This role ensures effective corporate governance by managing secretarial functions, regulatory compliance, Board processes, and audit support, while overseeing statutory filings and records in line with SEBI and Companies Act requirements.
What We Expect From You
Preparation of Board and Committee documents, along with filings required under the Companies Act, SEBI regulations, and other secretarial functions.Effective Management of the Board as well as the meetings for the Board of Directors, Management Committee, and shareholders. Maintenance of the SEBI/Companies Act compliance calendar and periodic filing of quarterly, half-yearly, and annual compliance reports.Management of borrowings, including drafting resolutions for term loans, DA/PTC/Co-lending, and end-to-end handling of Commercial Paper and Non-Convertible Debenture transactions.Providing and coordinating for data submissions for statutory,internal and secretarial audits.Managed website updates and maintenance to ensure compliance with SEBI regulations and the Companies Act.Updating statutory registers and maintaining records.Must Haves
Qualified Company Secretary (CS) professional program, with 2 to 5 years experience . Strong analytical and interpersonal skills with an ability to work and take considered decisions in a fast-paced environment;Exceptional communication (both written and verbal) skills.Candidates having experience in BFSI, Insurance and Mutual Fund space would be given preference.About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessAbout the Team
At Navi, the InfoSec team safeguards our digital ecosystem - ensuring the confidentiality, integrity, and availability of critical systems and data. We lead the charge on cyber risk management, regulatory compliance, and data protection, while championing a security-first culture across all teams.
Our mission: Protect what powers Navi - securely, compliantly, and confidently.
What We Expect From You
Key Responsibilities:
Program Management:
Plan, execute, and manage end-to-end delivery of information security programs.Define project scope, goals, milestones, and deliverables in alignment with business objectives.Monitor program progress, identify risks, and implement mitigation strategies.Stakeholder Collaboration:
Work closely with engineering, Product, IT, Compliance, HR, Internal Audit and Business teams to align security initiatives with organizational priorities.Facilitate communication between technical and non-technical stakeholders.Technical Oversight:
Collaborate with security architects and engineers to define and deliver technical security solutions.Stay updated on emerging threats, technologies, and compliance requirements to inform program direction.Compliance and Governance:
Ensure programs adhere to relevant security standards, frameworks, and regulations (e.g., ISO 27001, SOC, RBI/IRDAI/SEBI compliance).Assist in audits, assessments, and remediation plans.Documentation and Reporting:
Maintain detailed program documentation, including charters, roadmaps, and status reports.Provide regular updates to leadership on program performance and outcomes.Required Qualifications:
Bachelor's degree in any, or a related field (Master's preferred).5+ years of experience in program or project management within the information security domain.Strong understanding of cybersecurity concepts, technologies, and frameworks.Proven ability to manage multiple projects simultaneously in a fast-paced environment.Experience with Agile methodologies and project management tools (e.g., Jira,).Preferred Qualifications:
Certifications such as PMP or equivalent.Familiarity with security tools and platforms, such as SIEM, XDR, or vulnerability management solutions. (Good to have)Strong analytical and problem-solving skills with a proactive mindset.Excellent communication and interpersonal skills.About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessLocation: Bangalore
About the Team
The Product Design team at Navi creates clear, intuitive experiences that put users first. We work end-to-end-across research, interaction, and visual design-to shape products that are simple, fast, and purposeful. Our approach is deeply data-driven, combining user insights and product analytics to continuously refine and improve the user experience.
About the Role
This role focuses on creating user-centric, high-impact product designs that drive meaningful experiences across Navi's digital platforms. It involves close collaboration with cross-functional teams, leveraging data and insights to inform design decisions, and contributing to scalable design systems in a fast-paced fintech environment.
What We Expect From You
Advanced User-Centered Design
Translate user insights into sophisticated user flows, wireframes, prototypes, and high-fidelity designs.Ensure all design solutions are deeply informed by a nuanced understanding of user behavior, needs, and preferences.Strategic Collaboration and stakeholder management
Partner with product managers, engineers, and stakeholders to define design strategies and objectives.Contribute to brainstorming sessions and provide design recommendations with a focus on strategic goals and complex problem-solving.Data-Driven Design
Analyze user behavior data, usage patterns, and feedback to inform design decisions.Work closely with data teams to incorporate key insights that drive better design solutions.Prototyping, Testing, and Iteration
Develop advanced interactive prototypes to validate design concepts and test usability.Conduct usability testing sessions, gather feedback, and iterate on designs based on qualitative and quantitative insights.Design Systems
Contribute to the expansion and refinement of design systems, ensuring consistency across all products.Work with team members to maintain and improve design patterns and components.Continuous Learning and Innovation
Stay on the cutting edge of design trends, tools, and technologies, and actively bring forward innovative ideas and techniques to improve design practices.Must Haves
Bachelor's or Master's degree in Design, HCI, or a related field.3-6 years of experience in product design, with a focus on fintech or financial services industries.Proficiency in advanced design tools such as Figma, Sketch, Adobe Creative Suite, or similar.Strong portfolio showcasing a range of high-impact design projects and your design process.Deep expertise in user-centered design principles, methodologies, and best practices.Excellent communication and collaboration skills.Proven ability to thrive in a fast-paced, agile environment.Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessAbout the Team
The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.
About the Role
Navi is looking for an Associate Manager- Fraud Risk & Strategy (Investigation) to lead and execute high-quality, end-to-end fraud investigations across its financial services businesses, including Lending, Payments, Digital Gold, and AMC. This role is crucial in safeguarding Navi against financial fraud by identifying fraud triggers, uncovering root causes, supporting recovery efforts, and collaborating closely with internal teams and external stakeholders, including law enforcement agencies. The role demands strong analytical capabilities, field investigation skills, and a proactive mindset to detect and mitigate fraud risk at scale.
What We Expect From You
End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee fraudsGather evidence, interview witnesses, with field visits wherever requiredLiaison with stakeholders (internal & external) for investigationWork towards fraud recovery and necessary corrective action (initiating police case / legal action, etc.)Understand MO and create RCA of each case, presenting quality reports to all relevant stakeholders and senior managementCall customers to understand the application process, other issuesCheck KYC regularly for fraud triggersHindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusionHelp maintain internal MIS on Frauds, repository of investigation reports, complaints, etc.Be proactive in identifying and following up on anomalies/areas of concernMaintain agreed TAT and Quality management of RCU activityWork on improving Hit rate, report qualityMonth-end support, billingMust Haves
Analytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)Field investigation experience across BFSI, Digital lending, Payment InterfaceUnderstanding of KYC manipulation frauds, KYC triggers and industry trendsExcellent communication skillsAbility to work independently as well as with team (Individual contributor)Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessAbout the Team
The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Credit Intelligence team, part of the Risk function at Navi, focuses on studying granular customer level data to gather deep insights that feedback into improving credit underwriting, as well as any strategic initiatives to enhance user engagement.
About the Role
Navi is looking for an Associate Manager II - Credit Risk to join the Group Risk function, focusing on quantitative risk management across credit portfolio and model risk. The role involves supporting the development, validation, and ongoing monitoring of credit decisioning models and underwriting strategies. You will work closely with cross-functional teams to deliver insights that guide business decisions, manage credit risk exposure, and contribute to key risk analytics initiatives including stress testing, portfolio diagnostics, and macroeconomic scenario modeling. This is a high-impact role requiring strong analytical acumen, comfort with quantitative methods, and the ability to work across both structured and exploratory problem statements.
What We Expect From You
Work on the Risk function mandates related to credit & model risk management, aligning to the roadmap of planned objectives across these areasSupport quantitative risk measurement and management initiatives for the lending business. These initiatives could include:Credit model validation / monitoringReview of AI / ML decision models and Underwriting StrategiesPortfolio health monitoring, perform RCAs to mitigate riskMacro-economic modeling and loss forecastingQuantification of stress testing outputsHelp prepare outputs of risk analytics initiatives such that engagement with Senior Management, Board Committees and external stakeholders can be facilitatedAssist the Group Risk function in ad-hoc quantitative modeling & risk analyticsMust Haves
Bachelor's/Master's degree, preferably with specialization in economics/ statistics/quantitative financeWorking knowledge of AI / ML techniques in quantitative modelingProficient knowledge of SQL, Excel, Tableau. Python would be a plusExperience in financial modeling would be an add-onAbility to find patterns in data and analyze potential impact against key business driversWork in a dynamic environment of business, structure problems, define and track actionablesExcellent verbal & written communication skills, as well as presentation skillsInside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessAbout the Team
The Governance & Control team at Navi is responsible for overseeing internal audits across various domains, ensuring compliance with internal policies and regulatory requirements. The team proactively addresses audit findings and implements corrective actions to strengthen internal controls across the organization.
About the Role
This role is responsible for driving the IT audit strategy across Navi's entities, ensuring alignment with organizational risks and regulatory expectations. It plays a critical part in strengthening internal controls, enhancing IT governance, and providing independent assurance through proactive risk identification and audit oversight in a dynamic, tech-driven environment.
What We Expect From You
A. Strategic
Own the development and implementation of the risk-based annual IT audit plans of various entities of Navi and ensure they are responsive to and aligned with the risk profile of the organization.Lead the annual and ongoing evaluations of IT infrastructure and establish controls and audit procedures to identify areas of risk or non-compliance of various entities and map with auditable entities / functions.Ensure proper resourcing for implementation of the plan, and adjust the plan as needed in response to changes in Navi's business risks, operations, programs, systems and controls.B. Process development
Develop and update audit tools by considering IIA guidelines & audit manual, and different operational, legal and environmental changes of the entities.Proactively inform senior management of significant risks or exposures related to internal controls, compliance and governance requiring prompt attention.Provide feedback and recommendations on IT & data risks and improve operational efficiencies and processes where appropriate.C. Leadership
Maintain good relationships and work with a collaborative approach with all key stakeholders across various entities.Oversee Internal Audit's participation in critical business and technology initiatives and projects ensuring that audit's perspective is effectively voiced and appropriate controls are designed and implemented on a proactive basis.Serve as a "thought leader" with respect to IT risk management and internal control best practices.D. Operational
Continuously inspect and assess various elements of the company's information systems and implement audit test plans.Identify and evaluate the IT risk exposure and recommend remediation strategies. Review security / digital measures taken by line function (CTO, CISO, Tech Leader and Line function) / new business initiatives. Coordinate with external auditors and regulators and provide independent assurance on the IT framework and associated controls.Track the issues and actions management process and ensure timely closure.Identify early warning signals in IT areas and identify potential fraud scenarios for in-depth review and investigation.Benchmark the company's systems to other available technologies on the market and strengthen the company further through use of technology.E. Reporting
Issue all IT Audit reports in a timely manner ensuring the reports are clear, concise, identify root causes with practical solutions, and ultimately provide value to management.Ensure timely delivery of different MIS, reports, and data to assist the Function Head.Prepare materials and make presentations to the audit committee and management independently.Must Haves
CISSP, CISA, CISM, GIAC, PPM, PMP, DISA or equivalent IT audits related qualification is preferred. 7 or more years' of experience in IT audits preferred (with min 2-3 years in a team management role). Strong knowledge of IT security and infrastructure. Experience of working / auditing in agile product management environments.3 to 5 years of Fintech or NBFC industry experience with good expertise of RBI and / or IRDAI guidelines on IT frameworks & sensitive data protection is preferred (not mandatory).Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.
We chase excellence by uplifting each other-and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it's about how you think, build, and grow. You'll thrive here if:
You're impact-driven : You take ownership, build boldly, and care about making a real difference.You strive for excellence : Good isn't good enough. You bring focus, precision, and a passion for quality.You embrace change : You adapt quickly, move fast, and always put the customer first. Read LessAbout the Team
Navi's Product Team builds solutions that are simple, scalable, and centered on real user needs. The team strongly collaborates across functions-engineering, design, data, and business-to turn insight into impact.
About the Role
As an Associate Product Manager II, you will play a key role in building customer-centric products by combining user empathy, data insights, and structured problem-solving. Working closely with cross-functional teams, you'll contribute to defining the product roadmap, improving user experiences, and driving measurable outcomes. This role is ideal for someone with a strong foundation in product thinking and a passion for delivering impactful solutions with increasing independence.
What We Expect From You
Represent the customer. Actively try to understand and build features by keeping customers in mind.Understand the needs of our customers and business to help create the roadmap for your product area.Develop a deep understanding of our customers and build the best product user experiences on their behalf through market research, experimentation, user testing, and data analysis.Define and analyze metrics that inform the success of products.Drive the cross-functional team (engineering, design, etc.) to deliver on the product outcome with minimal help from managers.Must Haves
1-5 years of relevant product management experience.Empathy towards needs, concerns, and experience of the end user of the product.Basic Product Thinking.Strong, structured problem solving.Technology grounding.Strong written and verbal communication skills with a talent for articulating.Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessAbout the Team
Navi's GenAI team is transforming how AI powers financial services in India. We are embedding advanced AI that directly impacts millions of users across Lending, Payments, Insurance, and Investments. As a cross-functional team of engineers, researchers, and product leaders, we work at the intersection of cutting-edge AI and real business problems-shipping fast, learning constantly, and scaling what works.
About the Role
Join our GenAI team to drive innovation at scale by leading high-impact Generative AI initiatives across a rapidly evolving fintech landscape-from GenAI-powered chatbots to enterprise-grade AI integration. You'll lead a high-caliber team of AI Scientists, fostering a culture of curiosity, innovation, and excellence. Collaborate cross-functionally to shape the future of AI in fintech, building responsible, high-performance systems that redefine customer experience. You'll also balance people, process, and product by owning project delivery, ensuring agile execution, and maintaining technical rigor while focusing on long-term strategy and team growth.
What We Expect From You
Lead a GenAI-focused AI team to define strategic goals, drive execution, and deliver high-impact solutions that create tangible business value.Provide architectural guidance for integrating AI into real-world systems, ensuring performance, security, and scalability while aligning with product goals.Foster career development and learning by identifying skill gaps, promoting ownership, and helping AI scientists deepen their expertise and grow into senior roles.Collaborate with product, design, and business teams to identify the right problems to solve with AI and guide solutions from proof-of-concept to production.Establish AI best practices for versioning, prompt evaluation, testing, deployment, and monitoring, with a focus on GenAI use cases.Drive innovation through rapid prototyping and experimentation, staying updated on LLMs, prompt engineering, and GenAI applications to guide effective implementation.Must Haves
Bachelor's or Master's degree in Engineering, a technical field, or equivalent practical experience.7+ years of experience in technical or product roles, with a track record of leading AI initiatives.Strong understanding of technology fundamentals and AI best practices to ensure scalable, secure, and impactful solutions, along with the ability to make informed technical decisions.Proven ability to manage cross-functional projects and align technical outcomes with business goals.Excellent communication and collaboration skills, especially in fast-evolving tech environments with diverse stakeholders.Hands-on experience with Python or close collaboration with AI teams using it.Direct involvement in AI/ML projects, including prototyping, model integration, or collaboration with AI teams-even if limited in scope.Good to Haves
Solid understanding of LLMs and the broader AI landscape.Experience deploying AI or GenAI features in production systems.Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold - we're building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.
We chase excellence by uplifting each other-and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it's about how you think, build, and grow. You'll thrive here if:
You're impact-driven : You take ownership, build boldly, and care about making a real difference.You strive for excellence : Good isn't good enough. You bring focus, precision, and a passion for quality.You embrace change : You adapt quickly, move fast, and always put the customer first. Read LessAbout the Team
At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and optimising costs through continuous improvement.
About the Role
We are looking for a strong candidate, who will ensure seamless transaction experiences for users by program managing monitoring, analyzing, and improving UPI reliability. The role demands identifying problem areas, driving structured projects to drive strategic projects or to fix systemic issues, and collaborating with banks, PSPs, and NPCI. You will be at the front line of safeguarding customer trust while shaping long-term reliability improvements.
What We Expect From You
Key Ownerships
Monitoring & AnalysisTrack real-time UPI performance (success rates, pending/deemed transactions, SLA adherence).Identify problem areas by analyzing trends, failure hotspots, and ecosystem patterns.Publish daily/weekly reliability dashboards and insights for leadership.Problem Identification & ProjectsLead deep-dive root cause analysis for recurring reliability gaps and convert findings into structured reliability projects (e.g., reducing pending transactions, improving reconciliation timelines)Drive projects end-to-end with clear milestones, accountability, and success metricsIncident Management & EscalationsOwn escalation management for high-severity transaction issues and document learning and institutionalize preventive actions.Coordinate with PSPs, banks, and NPCI to ensure timely fixes.Process & GovernanceDefine and implement SOPs for transaction monitoring, escalation handling, and reconciliations.Ensure governance by setting up regular partner reviews on reliability KPIs.Drive automation initiatives to reduce manual intervention.Customer Experience FocusMeasure and reduce customer escalations related to pending/failed transactionsPropose customer-facing solutions to enhance transparency during transaction delaysEcosystem & Stakeholder CollaborationWork with NPCI, PSPs, and banks to resolve systemic issues and influence ecosystem SLAsBuild strong cross-functional partnerships internally (CX, product, tech, finance).Must Haves
Strong academics, extra curricular, communication and ambition for career growthExperience in payments, fintech, banking operations, reliability/incident management, or program managementGood understanding of the UPI ecosystem, NPCI processes, and PSP-bank integrations.Proven ability to identify problems, define projects, and drive execution to closure.Analytical mindset with experience in data-driven root cause analysis (SQL/Excel skills a plus).Excellent coordination and stakeholder management skills.Process-oriented, detail-focused, with ability to work under high-pressure situations.About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read LessSales Relationship Manager II
Location: Bangalore
About the Team
The Home Loans team at Navi helps customers access housing finance in a simple, fast,and transparent way.The team works closely with customers, builders, and internal teams to ensure smooth loan processing-from application to disbursal. Focused on delivering a great customer experience, the team handles internal and external stakeholders along with compliance. By combining field presence with strong central support, the team plays a key role in making home ownership easier and more accessible.
About the Role
Sales Relationship Manager II - Home Loans
Step into the front line of Navi's digital lending journey. You'll be the friendly voice that turns a quick tap on the app into a customer's very first home loan.Your day starts with warm, jargon-free conversations-explaining how the loan works, clearing doubts, and guiding customers through home loan journey on the app. As soon as questions pop up, you tackle them. The smoother you make the journey, the faster a customer moves from "I'm curious" to "Loan disbursed."Your success is measured by happy borrowers, quick turnaround, and the trust you earn along the way.
Key Responsibilities
Drive conversions: Make timely, high-quality calls to move customers from"interest" to "loan disbursed."
Own every lead: Log, update, and follow up in the CRM until the query is fully resolved.
Build trust quickly: Listen actively, think of quick solutions, and inspire confidence in Navi's value proposition.
Collaborate cross-functionally: Work with internal teams to ensure seamless processing and exceptional service.
Champion customer insights: Flag product or process gaps and support continuous improvement initiatives.
Deliver against goals: Meet or exceed assigned targets for sales, productivity, quality, and compliance.
Must Haves
1. Education: Graduate in any discipline.
2. Experience: 1 - 3 years of high-volume telesales / inside-sales
3. Language skills: Fluency in English, Hindi, and one South-Indian language (Tamil, Kannada, or Telugu).
4. Influencing ability: Proven track record of converting B2C prospects and meeting sales targets.
5. Communication: Clear, confident phone etiquette with strong listening and objection-handling skills.
6. Tech readiness: Working knowledge of CRM systems, calling tools, and basic chat/email platforms.
7. Customer-first mindset: Detail-oriented, ethical, and committed to delivering a high-quality experience end-to-end.
About Navi
We are on a mission to make finance simple, accessible and affordable for a billion
Indians. Guided by a strong customer-first approach, we are building tech-first solutions
that work at scale. Our offerings include a range of financial products and services
across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started!
Our Culture
At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at to see what drives us every day. If this feels like you, Navi is the place to grow, thrive and make a real impact.
Read Less