Role: Dy. Manager - Key Account
Location: Mumbai
Department: Revenue
Employment Type: Full-Time
What you'll do:
Own day-to-day account management for major modern trade & SAMT outlets (e.g., Reliance, D-Mart, Star Bazaar) and act as the primary operational contact for store/DC teamsDeliver month-on-month Net Sales Value (NSV), volume, and margin targets in coordination with the KAMExecute Joint Business Plan (JBP) elements locally: promotional calendars, launch support, pricing compliance, and logistics follow-upEnsure on-shelf availability (OSA) by monitoring stock levels, raising replenishment alerts, and coordinating with distributors/DCsImplement merchandising and activation plans including secondary displays, POS setup, in-store sampling, and short-term promotionsVerify retail pricing and MRP compliance and resolve discrepancies with store teamsSupervise and coach field staff (merchandisers/sales officers) including daily routing, KPIs, and regular auditsPerform store audits and planogram checks; manage returns, expiry control, and invoice reconciliationPrepare timely reports: weekly sell-through, OSA, inventory days, promotional performance, and NSV vs targetCapture shopper and competitor insights from field visits and recommend tactical adjustments to marketing and trade teamsWho you are:
Bachelor's degree in Business, Sales, or Marketing; MBA preferredStrong experience in key account management, preferably in FMCG, general trade, or retail sectorExcellent stakeholder and relationship management skills with retail buying teams and DC managersStrong commercial acumen and negotiation skillsAnalytical skills with proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP) and comfort with sales dashboards and reportingAbility to create concise business presentations and influence leadershipLeadership and team coaching experience if managing field staffHigh level of ownership, results orientation, and problem-solving abilityFluent in English and local language(s) where applicable Read Less