Job Title: Assistant Manager - Customer Service (Inbound Voice Process, B2C)
Work Location: Kochi (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
Job Summary:
We are seeking an experienced Assistant Manager - Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 20+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
Qualifications & Experience:
• Graduate in any discipline.
• 4-7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1-2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at . Please include the following details in your application:
- Name
- Phone number
- Total experience
- Current CTC
- Notice period
- Date of Birth
- Languages spoken
Let's connect and build something amazing together!
Read LessINTERESTED CANDIDATES PLEASE CONTACT DHRITI -
Experience: 1+ years
Location: NAVI MUMBAI, DELHI, BANGLORE, CHENNAI
Job Role
We are looking for a competitive Field Sales Representative to develop sales strategies and attract new clients. The successful salesperson will source new sales opportunities and close sales to achieve quotas. The successful candidate will play a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. As an outside Sales Representative, or Sales Agent, they will also research sales competition.
Roles and Responsibilities:
Get the sale using various customer sales methods and achieve the set business targets on ANP and case count
Acquire New Customer through Leads, Natural market, References, Orphan base
Fix meetings with the prospects to conduct need analysis and explain products
Implement and adhere to the Need-Based Selling Model.
Upsell & Cross-Sell the Orphan Base of Customers allocated.
Ensuring timely issuance of policies by resolving pending etc.
Render prompt post-sales service to all allocated customers with respect to all domains
Adhere to the customer touch-point engagement in order to service his portfolio of customers.
Maintaining the desired persistency ratio
Strategize and interact closely with the supervisor on delivering on Business nos.
Work collectively with the supervisor and conduct joint sales calls whenever required
Forecast sales, develop out of the box sales strategies/models and evaluate their effectiveness
Evaluate customers skills, needs and build productive long lasting relationships
Research accounts and generate or follow through sales leads
Maintain and expand client database within your assigned territory
Desired Skills:
Prior sales experience working with Insurance companies/DSAs
Proven sales experience
Track record of over-achieving quota
Familiarity with different sales techniques and pipeline management
Computer use competency
Strong communication, negotiation and interpersonal skills
Self-motivated and driven
Any graduate or equivalent
Read LessInterested candidates please contact Zoya ( )
Freshers are being Hired.
Bike and Dl is mandatory.
Job Role
We are looking for a competitive Field Sales Representative to develop sales strategies and attract new clients. The successful salesperson will source new sales opportunities and close sales to achieve quotas. The successful candidate will play a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. As an outside Sales Representative, or Sales Agent, they will also research sales competition.
Roles and Responsibilities:
Get the sale using various customer sales methods and achieve the set business targets on ANP and case count
Acquire New Customer through Leads, Natural market, References, Orphan base
Fix meetings with the prospects to conduct need analysis and explain products
Implement and adhere to the Need-Based Selling Model.
Upsell & Cross-Sell the Orphan Base of Customers allocated.
Ensuring timely issuance of policies by resolving pending etc.
Render prompt post-sales service to all allocated customers with respect to all domains
Adhere to the customer touch-point engagement in order to service his portfolio of customers.
Maintaining the desired persistency ratio
Strategize and interact closely with the supervisor on delivering on Business nos.
Work collectively with the supervisor and conduct joint sales calls whenever required
Forecast sales, develop out of the box sales strategies/models and evaluate their effectiveness
Evaluate customers skills, needs and build productive long lasting relationships
Research accounts and generate or follow through sales leads
Maintain and expand client database within your assigned territory
Desired Skills:
Prior sales experience working with Insurance companies/DSAs
Proven sales experience
Track record of over-achieving quota
Familiarity with different sales techniques and pipeline management
Computer use competency
Strong communication, negotiation and interpersonal skills
Self-motivated and driven
Any graduate or equivalent
Interested candidates please contact Zoya ( )
Read LessSales Specialist -
On-site Kolkata, Salt Lake Sector 5
Full-Time Work from Office
Salary: 2.5 - 4 LPA + Attractive Incentives
About the Role:
We are hiring dynamic and driven individuals for the role of Sales Specialist at , India's leading insurance marketplace. This is a full-time, on-site role based in Kolkata. The Sales Specialist will play a key role in driving revenue through customer engagement, effective communication, and implementation of sales strategies.
Key Responsibilities:
Engage with customers to understand their needs and offer appropriate solutionsDeliver excellent customer service and build long-term client relationshipsExecute sales strategies to achieve individual and team targetsAssist in onboarding and training new team membersManage and track sales activities for optimal resultsBike and driving license is a plusWho We're Looking For:
Strong communication and interpersonal skillsProven customer service and negotiation abilitiesTeam player with a collaborative mindsetDetail-oriented and highly organizedInterview Mode: Face-to-Face
To Apply / Contact:
Bineta Das -
Let me know if you'd like a version with a more casual or creative tone!
Read LessJob Description - Process Trainer - Insurance
Location - Kochi
6 Days Working
Job Responsibilities
Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Coordinate training schedule, set up, creation of training materials and follow-up.Training new employees in areas including sales training, product knowledge, customer communications and internal systems.Responsible for providing the product knowledge on Life Insurance to all new joiners.Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales ManagersAssist in delivery of on-going training programsEvaluate training and report on traineesReviewing trainings performances and preparing participants' score sheetsArrange for follow-up training, or report following training sessionsTimely & constructive feedback and counselling of the traineesMaintain detailed records of workshops conducted, participant lists, feedback, follow up activities etcDesired Skills:
• Required from a training background
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to escalate issues to their supervisor or other internal departments
• Demonstrated language fluency in Malayalam & English .
Candidate should be comfortable working from office 6days
Kochi - Address: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020, India
Read LessJob Description:-
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfactionInsurance Sales Establish & Manage Relationships / Engagement with the Clients.Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilitiesTo monitor and document the work schedule of staff and absences.Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growthTaking weekly and monthly calls with clients to understand the expectations from the teams and provided updatesEnsure that all audit-related issues are brought to a closeIdentify and drive continuous improvements and initiatives in processCoach & mentor Team lead so that they are able to manage their teams betterTo ensure that all internal customer queries are followed up on a timely basisCollaborate with internal teams.To be the Key contact for all problems and queries with specific business assigned.Take on special projects as per business needAction-Oriented, Integrity and Trust, PerseveranceCommand Skills, Problem Solving, Drive for results, Standing along and Directing OthersManaging & measuring workAbility to handle sales pressureExcellent verbal and written communications skillsStrong external and management reporting skillsISMS Responsibilities:
Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;Ensure the safeguarding of information in their possession;Accepts responsibilities for the operation and protection of information assets; andPerform the work as delegated by the by the Function HeadDesired Skills and Experience-
What do we offer?
Endless growth opportunitiesGMC- Group medical coverageGratuity is paid as per applicable law which is over and above total offered CTC Read LessContact Person : Neetu Mehta -
Job Location: Delhi, Gurugram, Bangalore
The ideal candidate will be responsible to generate the leads and meet the customer on real time basis and explain about the product and need to meet their targets
Responsibilities
Generating the leads of particular insurance.Visit the customer for explaining the product.Make sure that the leads gets into conversion.4-5 daily visits are must.Qualifications
Job Title: Team Leader - Customer Service (Inbound Voice Process, B2C)
Work Location: Mumbai (onsite role).
Department: Customer Support / Contact Center
Reports to: Manager / Operations Head
Job Summary:
We are seeking an experienced Assistant Manager - Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
Key Responsibilities:
Team Leadership & Management
• Lead, coach, and manage a team of 10+ customer service associates.
• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
• Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
• Ensure timely and professional resolution of inbound customer queries and complaints.
• Handle escalations and ensure first call resolution (FCR).
• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.
Performance & Reporting
• Track and analyze team performance against KPIs.
• Prepare daily/weekly/monthly MIS and share insights with management.
• Identify improvement areas and implement corrective measures.
Process Excellence & Compliance
• Ensure process adherence, quality standards, and compliance with company policies.
• Collaborate with training and quality teams to upskill team members.
• Drive continuous improvement initiatives to enhance customer experience.
Employee Engagement & Development
• Support hiring, onboarding, and training of new associates.
• Motivate team members through recognition programs and engagement activities.
• Develop high-potential employees for future leadership roles.
Key Skills & Competencies:
• Strong leadership and team-handling ability (20+ associates).
• Excellent communication and interpersonal skills.
• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.
• Problem-solving and conflict management skills.
• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.
Qualifications & Experience:
• Graduate in any discipline.
• 4-7 years of experience in customer service (Inbound Voice, B2C).
• Minimum 1-2 years of experience in team handling (30+ members).
• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.
Interested candidates are invited to share their CV via WhatsApp at or email at . Please include the following details in your application:
- Name
- Phone number
- Total experience
- Current CTC
- Notice period
- Date of Birth
- Languages spoken
Let's connect and build something amazing together!
Read Less