About Porter
At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.
We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.
Role Overview
We are looking for a Senior Manager - People Operations to lead and scale our People Ops team with a strong focus on operational excellence, process standardization, and system-driven execution.
This role will own the end-to-end employee lifecycle operations, ensuring accuracy, compliance, and scalability while building robust systems and processes to support a fast-growing organization.
The role requires a combination of strong execution rigor, systems thinking, and team leadership, along with the ability to partner closely with Rewards, PBPs, Payroll, and Business Leaders to enable efficient and data-driven people decisions.
This is a high-impact leadership role responsible for building a future-ready People Ops engine, not just managing day-to-day operations.
Key Responsibilities
1. People Operations Ownership (End-to-End)
Own and govern complete employee lifecycle operations:onboarding, BGV, HRMS management, letters, transfers, promotions, separations, F&F, etc.Ensure high accuracy, timeliness, and SLA adherence across all processesBuild strong operational controls and governance mechanisms2. Process Excellence & SOPs
Design and implement standardized, scalable SOPs across all People Ops processesDrive process simplification and elimination of redundanciesEstablish clear SLAs, audit frameworks, and quality benchmarks3. Digitization & Systems
Lead HRMS optimization (Darwinbox or equivalent) and drive system adoptionIdentify and implement opportunities for automation and digitizationReduce manual dependency and build self-serve and scalable workflowsManage implementation of helpdesk, LMS, Engagement etc. tools and vendor management.4. Audit, Compliance & Risk Management
Ensure compliance with labor laws, statutory requirements, and internal policiesLead internal audits and ensure zero-leakage, zero-compliance gapsBuild strong documentation and audit-ready systems5. Stakeholder Management
Partner with PBPs, Payroll, Rewards, Finance and Business Leaders to support operations and decision-makingAct as a trusted advisor on People Ops feasibility, risks, and process implicationsEnable smooth execution of compensation cycles, policy rollouts, and org changes6. Team Leadership & Capability Building
Lead and develop a team of 4-5 People Operations professionals.Set clear goals, track performance, and build capability depth within the teamDrive a culture of accountability, accuracy, and continuous improvement7. Continuous Improvement & Scale
Build a future-ready People Ops engine that can scale with business growthUse data and insights to identify bottlenecks and improvement areasDrive initiatives that improve employee experience and operational efficiencySkills & Experience
6-10 years of experience in People Operations / HR OperationsProven experience in managing end-to-end employee lifecycle operations at scaleStrong exposure to HRMS systems (Darwinbox preferred)Experience in process design, SOP creation, and operational scalingStrong understanding of compliance, audits, and HR governanceDemonstrated experience in team management and capability buildingProven experience with people analytics and reporting Read LessAbout Porter
At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.
We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.
Key Responsibilities -
Conduct thorough analysis of customer data, including transaction history, behavior patterns, and engagement metricsCreate data-driven strategies and campaigns to re-engage dormant customers and encourage them to resume their relationship with the company.Plan, execute, and monitor multi-channel retention campaigns, utilizing various marketing channelsUnderstand the customer on various parameters and devise key strategic initiatives around the insightsDesign and manage customer loyalty programs, including rewards, incentives, and personalized offers, to encourage repeat purchases and strengthen customer relationships.Segment dormant customers based on demographics, past interactions, and preferences to tailor retention & reactivation efforts and messaging for maximum effectiveness.Identify opportunities to enhance the customer journey and develop personalized experiences that encourage re-engagement and long-term loyalty.Work closely with internal teams, including business, design, customer support, and data analytics, to align reactivation efforts with broader business objectives.Keep abreast of industry trends, best practices, and emerging technologies related to customer reactivation and retention strategiesSkill
Very strong data understanding & analytical skills Program ManagementStructured approach & Good Problem Solving Skills First principles thinkingVery high ownershipPersona
Tier 1 undergrad with 3-4 years of relevant growth experience in consumer internet companies or consulting/ Tier 1 MBA with 2-3 years relevant growth experience in consumer internet companies or consulting.
Read LessAbout Porter
At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.
We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.
Key Responsibilities -
Conduct thorough analysis of customer data, including transaction history, behavior patterns, and engagement metricsCreate data-driven strategies and campaigns to re-engage dormant customers and encourage them to resume their relationship with the company.Plan, execute, and monitor multi-channel retention campaigns, utilizing various marketing channelsUnderstand the customer on various parameters and devise key strategic initiatives around the insightsDesign and manage customer loyalty programs, including rewards, incentives, and personalized offers, to encourage repeat purchases and strengthen customer relationships.Segment dormant customers based on demographics, past interactions, and preferences to tailor retention & reactivation efforts and messaging for maximum effectiveness.Identify opportunities to enhance the customer journey and develop personalized experiences that encourage re-engagement and long-term loyalty.Work closely with internal teams, including business, design, customer support, and data analytics, to align reactivation efforts with broader business objectives.Keep abreast of industry trends, best practices, and emerging technologies related to customer reactivation and retention strategiesSkill
Very strong data understanding & analytical skills Program ManagementStructured approach & Good Problem Solving Skills First principles thinkingVery high ownershipPersona
Tier 1 undergrad with 3-4 years of relevant growth experience in consumer internet companies or consulting/ Tier 1 MBA with 2-3 years relevant growth experience in consumer internet companies or consulting.
Read LessAbout the role
We need someone who'll walk in, feel the pulse of the city, and build Porter into the brand people think of first when they need to move anything - a sofa, a full house, or a single carton.
This isn't a "maintain and report" role. This is a "figure it out, fix it, grow it" role. You'll own everything - revenue, demand, supply, team, customer experience, and P&L.
Roles and Responsibilities
1. Own the City. All of it.
Full P&L ownership across all Porter service lines in Kerala cities.Diagnose what's not working. Build what's missing. Scale what's working.Ensure operational discipline - TAT, SLAs, quality. No shortcuts.2. Drive Demand. Not Just Fulfill It.
Design and execute demand initiatives - campaigns, partnerships, local activations - whatever it takes to get more orders rolling in.Work with central marketing and product teams to localize strategies that actually land in Kerala.Think like a founder for the cluster. If demand isn't growing, that's your problem to solve.3. Build a Supply Engine
Own supply onboarding, activation, and retention.Quality-first supply base. Weed out the unreliable. Double down on the best.Make Kerala a market where partners want to work with Porter.4. Customer Experience - Obsess Over It
Every bad experience is a story that spreads. Fix root causes, not symptoms.Handle escalations with speed. Build systems so the same problem doesn't come back twice.5. Lead a 20+ Member Team
Hire sharp. Coach hard. Retain the best.Own attrition like it's your P&L metric - because it is.Set clear goals, run tight reviews, create a culture of ownership.6. Know Kerala Better Than Anyone
Micro-market dynamics, pricing, competition, routes, customer behavior - you should have an opinion on all of it.Feed insights back to central teams. Be the voice of Kerala in every leadership room.7. Cross-Functional Hustle
Partner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.You're not waiting for a playbook. You're writing one.Who are we looking for?
4-6 years in ops, category, or city-level P&L roles. You've run something, not just supported it.You've built teams. Not coordinated - actually hired, coached, and led.High data comfort + even higher ground instinct. You use both.You'll visit the field on day one. And day hundred.Communication that moves people - up, down, sideways.Skills and Qualifications:
Good Analytical and problem solving skillsCommunication and negotiation skillsAbility to build rapportTime management and planning skillsPeople management Read LessAbout Porter
At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.
We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.
Role Overview
We are looking for a Senior Manager - People Operations to lead and scale our People Ops team with a strong focus on operational excellence, process standardization, and system-driven execution.
This role will own the end-to-end employee lifecycle operations, ensuring accuracy, compliance, and scalability while building robust systems and processes to support a fast-growing organization.
The role requires a combination of strong execution rigor, systems thinking, and team leadership, along with the ability to partner closely with Rewards, PBPs, Payroll, and Business Leaders to enable efficient and data-driven people decisions.
This is a high-impact leadership role responsible for building a future-ready People Ops engine, not just managing day-to-day operations.
Key Responsibilities
1. People Operations Ownership (End-to-End)
Own and govern complete employee lifecycle operations:onboarding, BGV, HRMS management, letters, transfers, promotions, separations, F&F, etc.Ensure high accuracy, timeliness, and SLA adherence across all processesBuild strong operational controls and governance mechanisms2. Process Excellence & SOPs
Design and implement standardized, scalable SOPs across all People Ops processesDrive process simplification and elimination of redundanciesEstablish clear SLAs, audit frameworks, and quality benchmarks3. Digitization & Systems
Lead HRMS optimization (Darwinbox or equivalent) and drive system adoptionIdentify and implement opportunities for automation and digitizationReduce manual dependency and build self-serve and scalable workflowsManage implementation of helpdesk, LMS, Engagement etc. tools and vendor management.4. Audit, Compliance & Risk Management
Ensure compliance with labor laws, statutory requirements, and internal policiesLead internal audits and ensure zero-leakage, zero-compliance gapsBuild strong documentation and audit-ready systems5. Stakeholder Management
Partner with PBPs, Payroll, Rewards, Finance and Business Leaders to support operations and decision-makingAct as a trusted advisor on People Ops feasibility, risks, and process implicationsEnable smooth execution of compensation cycles, policy rollouts, and org changes6. Team Leadership & Capability Building
Lead and develop a team of 4-5 People Operations professionals.Set clear goals, track performance, and build capability depth within the teamDrive a culture of accountability, accuracy, and continuous improvement7. Continuous Improvement & Scale
Build a future-ready People Ops engine that can scale with business growthUse data and insights to identify bottlenecks and improvement areasDrive initiatives that improve employee experience and operational efficiencySkills & Experience
6-10 years of experience in People Operations / HR OperationsProven experience in managing end-to-end employee lifecycle operations at scaleStrong exposure to HRMS systems (Darwinbox preferred)Experience in process design, SOP creation, and operational scalingStrong understanding of compliance, audits, and HR governanceDemonstrated experience in team management and capability buildingProven experience with people analytics and reporting Read LessAbout Porter
At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.
We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.
Role Overview
We are looking for a Senior Manager - People Operations to lead and scale our People Ops team with a strong focus on operational excellence, process standardization, and system-driven execution.
This role will own the end-to-end employee lifecycle operations, ensuring accuracy, compliance, and scalability while building robust systems and processes to support a fast-growing organization.
The role requires a combination of strong execution rigor, systems thinking, and team leadership, along with the ability to partner closely with Rewards, PBPs, Payroll, and Business Leaders to enable efficient and data-driven people decisions.
This is a high-impact leadership role responsible for building a future-ready People Ops engine, not just managing day-to-day operations.
Key Responsibilities
1. People Operations Ownership (End-to-End)
Own and govern complete employee lifecycle operations:onboarding, BGV, HRMS management, letters, transfers, promotions, separations, F&F, etc.Ensure high accuracy, timeliness, and SLA adherence across all processesBuild strong operational controls and governance mechanisms2. Process Excellence & SOPs
Design and implement standardized, scalable SOPs across all People Ops processesDrive process simplification and elimination of redundanciesEstablish clear SLAs, audit frameworks, and quality benchmarks3. Digitization & Systems
Lead HRMS optimization (Darwinbox or equivalent) and drive system adoptionIdentify and implement opportunities for automation and digitizationReduce manual dependency and build self-serve and scalable workflowsManage implementation of helpdesk, LMS, Engagement etc. tools and vendor management.4. Audit, Compliance & Risk Management
Ensure compliance with labor laws, statutory requirements, and internal policiesLead internal audits and ensure zero-leakage, zero-compliance gapsBuild strong documentation and audit-ready systems5. Stakeholder Management
Partner with PBPs, Payroll, Rewards, Finance and Business Leaders to support operations and decision-makingAct as a trusted advisor on People Ops feasibility, risks, and process implicationsEnable smooth execution of compensation cycles, policy rollouts, and org changes6. Team Leadership & Capability Building
Lead and develop a team of 4-5 People Operations professionals.Set clear goals, track performance, and build capability depth within the teamDrive a culture of accountability, accuracy, and continuous improvement7. Continuous Improvement & Scale
Build a future-ready People Ops engine that can scale with business growthUse data and insights to identify bottlenecks and improvement areasDrive initiatives that improve employee experience and operational efficiencySkills & Experience
6-10 years of experience in People Operations / HR OperationsProven experience in managing end-to-end employee lifecycle operations at scaleStrong exposure to HRMS systems (Darwinbox preferred)Experience in process design, SOP creation, and operational scalingStrong understanding of compliance, audits, and HR governanceDemonstrated experience in team management and capability buildingProven experience with people analytics and reporting Read LessPorter: Creating Impactful Journeys
At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
Why Porter?
If you're looking for a high-ownership, high-impact HR role where culture, speed, and scale intersect, this is your chance to shape it from the ground up.
Be a Part of Something Extraordinary:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution - where every day is an opportunity to redefine what's possible.
If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
Company URL:
Why this role exists
Kanpur is a city full of potential that hasn't been fully unlocked yet. We need someone who'll walk in, feel the pulse of the city, and build Porter into the brand people think of first when they need to move anything a sofa, a full house, or a single carton.
This isn't a "maintain and report" role. This is a "figure it out, fix it, grow it" role. You'll own everything revenue, demand, supply, team, customer experience, and P&L. If Kanpur wins, it's because of you. Simple.
What you'll actually do
1. Own the City. All of it.
Full P&L ownership across all Porter service lines in Kanpur.Diagnose what's not working. Build what's missing. Scale what's working.Ensure operational discipline TAT, SLAs, quality. No shortcuts.2. Drive Demand. Not Just Fulfill It.
Design and execute demand initiatives campaigns, partnerships, local activations. Whatever it takes to get more orders rolling in.Work with central marketing and product teams to localize strategies that actually land in Kanpur.Think like a founder for the city. If demand isn't growing, that's your problem to solve.3. Build a Supply Engine
Own supply onboarding, activation, and retention.Quality-first supply base. Weed out the unreliable. Double down on the best.Make Kanpur a city where partners want to work with Porter.4. Customer Experience- Obsess Over It
Every bad experience is a story that spreads. Fix root causes, not symptoms.Handle escalations with speed. Build systems so the same problem doesn't come back twice.5. Lead a 20+ Member Team
Hire sharp. Coach hard. Retain the best.Own attrition like it's your P&L metric, because it is.Set clear goals, run tight reviews, create a culture of ownership.6. Know Kanpur Better Than Anyone
Micro-market dynamics, pricing, competition, routes, customer behavior, you should have an opinion on all of it.Feed insights back to central teams. Be the voice of Kanpur in every leadership room.7. Cross-Functional Hustle
Partner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.You're not waiting for a playbook. You're writing one.Who are we looking for?
The non-negotiables:
2-4 years in ops, category, or city-level P&L roles. You've run something, not just supported it.You've built teams. Not coordinated- actually hired, fired, coached, and led.High data comfort + even higher ground instinct. You use both.You'll visit the field on day one. And day hundred.Communication that moves people- up, down, sideways.Bonus points if you have:
Stints at companies obsessed with experience- Swiggy, Zomato, Zepto, Rapido, Delhivery , FMCG organisation.Logistics, mobility, or marketplace ops background.Tier 1/2 MBA or Tier 1 engineering (IIT/NIT/BITS).The kind of person who'll love this role
You're the one who reads a bad customer review and can't sleep until it's fixed. You get energy from chaos, not anxiety. You've probably told your last manager "just let me run it" at least once. You want a city-sized canvas, a team to build, and the freedom to make real decisions.
If the idea of owning an entire city's operations at one of India's fastest-growing logistics companies makes you lean forward- we should talk.
Read Less