Job Description: Customer Success Manager
Location: Chennai
Reports To: Senior Manager - Customer Success
Department: Customer Success
Role Overview
The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage's hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.
Key Responsibilities
Required Qualifications
4+ years of experience in Customer Success, Account Management, or related roles.Strong track record of driving retention and revenue growth in SaaS, marketing technology, or AI solutions.Excellent stakeholder management, negotiation, and communication skills.Proven experience in managing teams and scaling customer success functions.A customer-first mindset with the ability to solve problems effectively.Excellent communication and interpersonal skills.Ability to manage multiple clients and tasks in a fast-paced environment.Preferred Qualifications
Experience in AI, martech, or hyperlocal marketing platforms. Read Less