Job Summary:
We are seeking an experienced Technical Content Writer for a 6-month contract to consolidate, enhance, and standardize documentation across our SaaS platform. In this role, you'll collaborate closely with Product, Engineering, and Client-facing teams to create a unified, scalable documentation framework. If you have a talent for simplifying complex concepts and enjoy working with technical teams, this is an excellent opportunity to make a significant impact in a fast-paced environment.
Qualifications:
Experience:
3-6 years as a Technical Writer or Content Specialist in a SaaS or product-based organization. Strong understanding of software development, cloud/SaaS platforms, APIs, integrations, security, and architecture fundamentals. Familiarity with security standards and certifications such as ISO 27001 and SOC 2. Exceptional writing, editing, and information architecture skills. Hands-on experience with documentation tools like Confluence, Notion, and Git-based repositories. Ability to simplify and clearly communicate complex technical concepts.
Skills & Competencies:
Proficiency in scripting and automation (Python, Bash). Excellent communication and collaboration skills. In-depth knowledge of GCP networking, IAM, and security best practices. Proven experience managing complex GCP deployments and incident response.Key Responsibilities:
Documentation Creation & Enhancement:
Develop, refine, and maintain high-quality technical documentation, including: Product requirement documents Design specifications Architecture and security overviews Support models and operational guides Release notes and internal technical briefs Translate complex engineering concepts into clear, structured, and user-friendly content. Own end-to-end platform security documentation.
Documentation Strategy & Repository Management:
Set up and manage a centralized documentation repository using tools such as Confluence, Notion, or similar platforms. Define templates, content standards, and best practices to ensure consistency and scalability. Maintain document accuracy, discoverability, and version control across all resources.
AI-Driven Documentation Acceleration:
Leverage AI tools to streamline content creation, editing, summarization, and auditing processes. Implement AI-supported workflows to enhance documentation efficiency and quality.
Working Conditions:
6-month contract with the possibility of extension. Remote role aligned to UK working hours. Occasional on-site presence at the Bengaluru office, with at least one week's prior notice. Read LessJob Summary:
We are seeking an experienced Technical Content Writer for a 6-month contract to consolidate, enhance, and standardize documentation across our SaaS platform. In this role, you'll collaborate closely with Product, Engineering, and Client-facing teams to create a unified, scalable documentation framework. If you have a talent for simplifying complex concepts and enjoy working with technical teams, this is an excellent opportunity to make a significant impact in a fast-paced environment.
Qualifications:
Experience:
3-6 years as a Technical Writer or Content Specialist in a SaaS or product-based organization. Strong understanding of software development, cloud/SaaS platforms, APIs, integrations, security, and architecture fundamentals. Familiarity with security standards and certifications such as ISO 27001 and SOC 2. Exceptional writing, editing, and information architecture skills. Hands-on experience with documentation tools like Confluence, Notion, and Git-based repositories. Ability to simplify and clearly communicate complex technical concepts.
Skills & Competencies:
Proficiency in scripting and automation (Python, Bash). Excellent communication and collaboration skills. In-depth knowledge of GCP networking, IAM, and security best practices. Proven experience managing complex GCP deployments and incident response.Key Responsibilities:
Documentation Creation & Enhancement:
Develop, refine, and maintain high-quality technical documentation, including: Product requirement documents Design specifications Architecture and security overviews Support models and operational guides Release notes and internal technical briefs Translate complex engineering concepts into clear, structured, and user-friendly content. Own end-to-end platform security documentation.
Documentation Strategy & Repository Management:
Set up and manage a centralized documentation repository using tools such as Confluence, Notion, or similar platforms. Define templates, content standards, and best practices to ensure consistency and scalability. Maintain document accuracy, discoverability, and version control across all resources.
AI-Driven Documentation Acceleration:
Leverage AI tools to streamline content creation, editing, summarization, and auditing processes. Implement AI-supported workflows to enhance documentation efficiency and quality.
Working Conditions:
6-month contract with the possibility of extension. Remote role aligned to UK working hours. Occasional on-site presence at the Bengaluru office, with at least one week's prior notice. Read LessJob Summary:
We are seeking an experienced Technical Content Writer for a 6-month contract to consolidate, enhance, and standardize documentation across our SaaS platform. In this role, you'll collaborate closely with Product, Engineering, and Client-facing teams to create a unified, scalable documentation framework. If you have a talent for simplifying complex concepts and enjoy working with technical teams, this is an excellent opportunity to make a significant impact in a fast-paced environment.
Qualifications:
Experience:
3-6 years as a Technical Writer or Content Specialist in a SaaS or product-based organization. Strong understanding of software development, cloud/SaaS platforms, APIs, integrations, security, and architecture fundamentals. Familiarity with security standards and certifications such as ISO 27001 and SOC 2. Exceptional writing, editing, and information architecture skills. Hands-on experience with documentation tools like Confluence, Notion, and Git-based repositories. Ability to simplify and clearly communicate complex technical concepts.
Skills & Competencies:
Proficiency in scripting and automation (Python, Bash). Excellent communication and collaboration skills. In-depth knowledge of GCP networking, IAM, and security best practices. Proven experience managing complex GCP deployments and incident response.Key Responsibilities:
Documentation Creation & Enhancement:
Develop, refine, and maintain high-quality technical documentation, including: Product requirement documents Design specifications Architecture and security overviews Support models and operational guides Release notes and internal technical briefs Translate complex engineering concepts into clear, structured, and user-friendly content. Own end-to-end platform security documentation.
Documentation Strategy & Repository Management:
Set up and manage a centralized documentation repository using tools such as Confluence, Notion, or similar platforms. Define templates, content standards, and best practices to ensure consistency and scalability. Maintain document accuracy, discoverability, and version control across all resources.
AI-Driven Documentation Acceleration:
Leverage AI tools to streamline content creation, editing, summarization, and auditing processes. Implement AI-supported workflows to enhance documentation efficiency and quality.
Working Conditions:
6-month contract with the possibility of extension. Remote role aligned to UK working hours. Occasional on-site presence at the Bengaluru office, with at least one week's prior notice. Read LessJob Summary:
We are seeking an experienced Technical Content Writer for a 6-month contract to consolidate, enhance, and standardize documentation across our SaaS platform. In this role, you'll collaborate closely with Product, Engineering, and Client-facing teams to create a unified, scalable documentation framework. If you have a talent for simplifying complex concepts and enjoy working with technical teams, this is an excellent opportunity to make a significant impact in a fast-paced environment.
Qualifications:
Experience:
3-6 years as a Technical Writer or Content Specialist in a SaaS or product-based organization. Strong understanding of software development, cloud/SaaS platforms, APIs, integrations, security, and architecture fundamentals. Familiarity with security standards and certifications such as ISO 27001 and SOC 2. Exceptional writing, editing, and information architecture skills. Hands-on experience with documentation tools like Confluence, Notion, and Git-based repositories. Ability to simplify and clearly communicate complex technical concepts.
Skills & Competencies:
Proficiency in scripting and automation (Python, Bash). Excellent communication and collaboration skills. In-depth knowledge of GCP networking, IAM, and security best practices. Proven experience managing complex GCP deployments and incident response.Key Responsibilities:
Documentation Creation & Enhancement:
Develop, refine, and maintain high-quality technical documentation, including: Product requirement documents Design specifications Architecture and security overviews Support models and operational guides Release notes and internal technical briefs Translate complex engineering concepts into clear, structured, and user-friendly content. Own end-to-end platform security documentation.
Documentation Strategy & Repository Management:
Set up and manage a centralized documentation repository using tools such as Confluence, Notion, or similar platforms. Define templates, content standards, and best practices to ensure consistency and scalability. Maintain document accuracy, discoverability, and version control across all resources.
AI-Driven Documentation Acceleration:
Leverage AI tools to streamline content creation, editing, summarization, and auditing processes. Implement AI-supported workflows to enhance documentation efficiency and quality.
Working Conditions:
6-month contract with the possibility of extension. Remote role aligned to UK working hours. Occasional on-site presence at the Bengaluru office, with at least one week's prior notice. Read LessAbout the Company
Working in an international environment and global Clients.
About the Role
Designing eCommerce assets for various platforms and markets (product cards, brand stores, banners, innovations, ecommerce campaigns); Creating visualizations and visual concepts for the agency's clients; Preparing sales campaigns and searching for innovative design tools and solutions; Permanent cooperation with the Strategy and Development Department and with Client Service; Supporting the less experienced part of the design team.
Responsibilities
Qualifications
Minimum 4+ years of experience in digital or eCommerce design documented in the portfolioRequired Skills
Knowledge of E-Com design principles and UXGood knowledge of Adobe Photoshop and Adobe Illustrator, Figma and other programs will be an additional advantageAttention to detail and eagerness to develop skillsGood social skills and willingness to work in a groupConceptual skills in the field of graphic ideas (creating visual solutions on specific topics)Excellent organization of working timeOpenness in cooperation within and between departments, communicativenessConsistency and accuracy, designing/striving for pixel perfect designKnowledge of English at level B1 or above in written and oral communicationPassion and solution-oriented approach in day-to-day workPreferred Skills
ROTATIONAL SHIFT BASED ON THE BUSINESS NEEDS TEAM WILL BE WORKING WITH A GLOBAL CLIENT5-DAYS WORK FROM OFFICE Read LessWe are seeking a Support Desk Lead to oversee a global support desk team of 5 to 15 executives responsible for managing service tickets, incident resolution, and user / client support across the organization. This role is pivotal in ensuring high-quality, timely, and efficient support services while driving continuous improvement and operational excellence.
You will lead the team in handling technical issues, managing escalations, and maintaining service levels using ServiceNow. As part of a global support function, you will collaborate with cross-regional teams, implement best practices, and ensure consistent service delivery across time zones.
Experience:
6+ years of experience in IT support or service desk operations, with 2+ years in a leadership role.
Hands-on experience with ServiceNow or similar ITSM platforms.
Strong understanding of ITIL framework and service management principles.
Proven ability to manage global support operations and distributed teams.
Excellent communication, problem-solving, and stakeholder engagement skills.
Skills & Competencies:
Experience with automation and self-service tools.
Familiarity with cloud platforms (e.g., Microsoft 365, Azure).
Exposure to change management and incident response planning.
Lead and mentor a global team of support desk executives, fostering a culture of accountability and service excellence.
Manage the end-to-end lifecycle of service tickets, ensuring timely resolution and SLA adherence.
Act as the escalation point for complex or high-impact issues, coordinating with technical teams as needed.
Monitor and report on support metrics, identifying trends and areas for improvement.
Drive knowledge management by maintaining SOPs, FAQs, and a robust internal knowledge base.
Collaborate with IT, infrastructure, and application teams to resolve recurring issues and enhance service quality.
Implement and refine support processes in alignment with ITIL standards and organizational goals.
Support onboarding and training of clients, new team members and end-users.
Stay informed about emerging technologies and recommend tools or practices to improve support efficiency.
Full-time.
Limited travel may be required depending on team needs.
May require rotational shifts or on-call support depending on business needs.
Flexibility to operate in a global organization.
Read Less