Job Title: Customer Experience Supervisor
Location: Pune Type: Permanent, Full-Time Industry: Chemical/Manufacturing
Role Overview
We are seeking a data-driven Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.
Key Responsibilities
Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.Cross-Functional Collaboration: Partner with Supply Chain, Logistics, Sales, and Quality teams to resolve systemic issues affecting the customer journey.Data-Driven Insights: Utilize performance data, trends, and root-cause analysis to optimize service standards and assist in regional resource planning.Training & Onboarding: Lead onboarding and continuous skill development, ensuring team proficiency in products, order management, and supply chain fundamentals.Key Requirements
Experience: Minimum 8 years in customer service/supply chain within a chemical /manufacturing environment (supporting high-value customers).Leadership: At least 3 years of direct people management experience.International Client: Managed global clients on day-to-day basis is must.Technical Skills: Proficiency in SAP S/4HANA (Order-to-Cash) and Microsoft Power BI.Core Competencies: Strong analytical, problem-solving, and communication skills. Ability to navigate global operations and complex organizational structures.Education: Bachelor's degree in Business, Supply Chain, or a related field (or equivalent practical experience).Languages: Fluent in English and the local language (written and verbal).Nice-to-Have
Experience in the chemical industryAPICS CertificationStrong understanding of logistics operations.Work Environment
Primarily office-based with UK shift, though flexibility for alternative shifts is required to meet global business needs. Minimal travel. Read Less• Monitor and control plant operating costs against budgets.
• Develop and track operational norms to improve cost efficiency
• Conduct detailed variance analysis (budget vs. actual, forecast vs. actual).
• Contribute to financial planning, budgeting, and forecasting cycles
• Provide insights on drivers of cost and performance deviations
• Prepare and maintain accurate product costing.
• Support for Transfer pricing and profitability analysis
• Inventory valuation
• Ensure accuracy and timeliness of plant-level financial accounting and reporting.
• Support statutory and internal audit requirements.
• Provide timely information and support to corporate finance and controlling teams
Qualifications & Skills
• Strong expertise in plant finance, cost controlling, product costing, and overhead absorption.
• Hands-on experience in ERP systems (SAP preferred).
• Prior experience in a manufacturing environment is a must.
Read LessJob Title: Projects Head (AVP/VP Grade) - Sustainability & Environmental Infrastructure
Location: Hyderabad (Requires extensive travel across project operations)
Reporting to: CEO / COO
About the Role: Client is a leading organization in the environmental solutions sector seeking a highly accomplished techno-commercial leader to join them as Projects Head. You will be responsible for the strategic planning, execution, delivery, commissioning, and operational integration of large-scale infrastructure and environmental projects. This pivotal role oversees an annual portfolio exceeding 1,000 Crores in CAPEX and OPEX projects across multiple business verticals. You will drive the successful execution of 20+ concurrent projects across 20+ locations, spanning Waste Management, Waste-to-Energy (WTE), Collection & Transportation (C&T), Processing & Disposal (P&D), Compressed Bio Gas (CBG), Recycling, and Utilities.
Key Responsibilities:
End-to-End Project Lifecycle: Manage everything from conceptualization, engineering, and procurement to construction, commissioning, stabilization, and operational handover.Multidisciplinary Execution: Oversee Civil, Mechanical, and Electrical execution activities, including plant infrastructure, utility systems, equipment installation, and automation systems.Specialized Infrastructure Implementation: Lead the setup of Waste-to-Energy (WTE) systems (such as RDF plants and thermal treatment systems), Compressed Bio Gas (CBG) projects (anaerobic digestion plants and gas purification), and Processing & Disposal (P&D) infrastructure (MRF facilities, landfills, and composting units).Logistics & Support: Manage Collection & Transportation (C&T) infrastructure projects, including transfer stations, route optimization systems, and fleet facilities.Stakeholder & Vendor Management: Coordinate seamlessly with EPC contractors, technology providers, consultants, OEMs, and government authorities to ensure project success.Governance & Compliance: Drive project planning, budgeting, and risk mitigation while ensuring strict adherence to timelines, SWM Rules, environmental regulations, pollution control norms, and rigorous HSE (Health, Safety & Environment) standards.Team Leadership: Build and guide high-performing multidisciplinary teams across engineering, procurement, commercial, maintenance, and operations.Business Development Support: Assist in technical proposals, feasibility studies, DPR reviews, project costing, and bid management.Qualifications & Experience:
Education: A Master's Degree in Engineering is mandatory. An MBA, PGDM, or a master's degree in project management is highly preferred.Experience Level: 20+ years of proven experience in large-scale CAPEX and OPEX project execution and engineering management.Industry Background: Strong experience in Waste Management, WTE, CBG, environmental infrastructure, utilities, manufacturing, or EPC projects. Proven background handling integrated municipal solid waste management projects is essential.Regulatory & Government Acumen: Experience handling government projects, municipal contracts, environmental approvals, and regulatory compliance is required. Experience in PPP projects, concession agreements, or urban infrastructure projects is strongly preferred.Key Competencies:
CAPEX & OPEX Project ManagementCivil, Mechanical & Electrical Project ExecutionContract, Vendor, & Government Liaison ManagementWaste-to-Energy (WTE) & Engineering Technical ExpertiseBudgeting, Cost Control, & HSE Quality ManagementStrategic Planning, Operational Excellence, & Strong Problem SolvingHow to Apply: If you are a visionary leader ready to drive impactful environmental infrastructure projects, we want to hear from you. Please apply directly through LinkedIn.
Read LessJob Title: Executive Secretary to MD
Designation: Executive Secretary
Job Location - Andheri, Mumbai - candidates within close vicinity are preferred.
Overview:
Executive secretary to MD is responsible for organising and managing daily activities like calendar scheduling, arrangements and providing the needed support to MD. This role is also responsible for ensuring alignment and healthy relationships with stakeholders and communicates on behalf of MD.
Primary Responsibilities:
To organize and manage daily activities which include scheduling and organizing meetings and conference calls, including arrangement of logistics, meeting space, communication and catering.Calendar managementTo coordinate and communicate effectively with internal and external parties all heads, provide effective administrative support to ensure smooth operation.To provide support to the MD in the follow up and completion of departmental work plansParticipate in review meetings and help prepare minutes and track follow up tasks mainly using MS Teams. Ensuring alignment and healthy relationships with stakeholders and communicates on behalf of the MDKeep track of tasks assigned to team members and follow up activities with other support functions, business units, partners, customers etc.Play a key role in the formatting and presentation of corporate materials and documents.Day to day planning calendar and work planning and organization of the Managing Director's Work.Dealing with the Managing Director's post and correspondence.Secondary Responsibilities:
To ensure complete process reporting and review on time with a summaryTo conduct research/ analysis as directed by the MD using AI platformsTo arrange and manage other supporting activities as assigned by the MD.Qualifications:
Bachelor's degree in any stream (must), MBA (prefrred)
Key Requirements:
15-18 years of experience in a similar role or related domainExcellent communication and stakeholder management skillsPrior experience supporting C-suite executives is mandatoryStable career history (candidates with frequent job changes will not be considered)Age criteria: 32-40 years (maximum)Must be based in or around Andheri, or willing to relocate to Andheri/nearby areasSoft Skills:
CommunicationAttention to details and Process OrientedOwnershipInitiativeCollaborationTechnical Skills:
MS OfficeWriting and presenting skillsAbilities:
Ability to Handle communications / urgent responses as and when requiredAbility to work independently and with professional discretionAbility to recognize and appropriately handle highly sensitive and confidential material and information.Key Relationships: Managing Director's Office
Job Title: Customer Experience Supervisor
Location: Pune Type: Permanent, Full-Time Industry: Chemical/Manufacturing
Role Overview
We are seeking a data-driven Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.
Key Responsibilities
Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.Cross-Functional Collaboration: Partner with Supply Chain, Logistics, Sales, and Quality teams to resolve systemic issues affecting the customer journey.Data-Driven Insights: Utilize performance data, trends, and root-cause analysis to optimize service standards and assist in regional resource planning.Training & Onboarding: Lead onboarding and continuous skill development, ensuring team proficiency in products, order management, and supply chain fundamentals.Key Requirements
Experience: Minimum 8 years in customer service/supply chain within a chemical /manufacturing environment (supporting high-value customers).Leadership: At least 3 years of direct people management experience.International Client: Managed global clients on day-to-day basis is must.Technical Skills: Proficiency in SAP S/4HANA (Order-to-Cash) and Microsoft Power BI.Core Competencies: Strong analytical, problem-solving, and communication skills. Ability to navigate global operations and complex organizational structures.Education: Bachelor's degree in Business, Supply Chain, or a related field (or equivalent practical experience).Languages: Fluent in English and the local language (written and verbal).Nice-to-Have
Experience in the chemical industryAPICS CertificationStrong understanding of logistics operations.Work Environment
Primarily office-based with UK shift, though flexibility for alternative shifts is required to meet global business needs. Minimal travel. Read LessPosition: Executive Assistant to MD & Leadership Team
Location: Pune
CTC: 9-10 LPA
Key Responsibilities:
Manage complex calendars and schedules for the MD & leadership team
Coordinate domestic & international travel arrangements
Organize meetings, prepare minutes, reports, and presentations
Plan and execute company events and engagements
Act as a key point of contact for internal and external stakeholders
Handle confidential information with utmost discretion
Support in documentation, MIS reports, and project tracking
Ideal Candidate:
Bachelor's degree in Business Administration or related field
5-10 years of experience supporting senior leadership
Proficiency in MS Office, excellent communication, and organizational skills
Proactive, detail-oriented, and able to work under pressure
Read Less