Summary: Rostering Coordinator
Essential Duties/Responsibilities:
Understand and accurately identify the rostering method being used by each account (e.g.,
Clever, ClassLink, manual uploads, within i-Ready) and tailor troubleshooting accordingly
Use Salesforce proficiently to manage, triage, and route cases to the appropriate teams or
escalation paths, ensuring accurate categorization and timely resolution.
Work with auto-provisioning technology and large datasets
Troubleshoot customer and technical issues using a multitude of resources
Work directly with educators to gather user data that will be onboarded into i- Ready
Work with datasets in Excel to assemble student and staff rosters and then input that data
into i-Ready
Assist with account setup
Work on district-specific projects
Required Job Skills and Abilities:
1. Excellent customer service skills.
2. Strong listening and communication skills (verbal and written).
3. Proficient with programs and applications such as Outlook, Salesforce, and Microsoft Office
Suite products, (Word, Excel, PowerPoint) with a strong concentration in Excel.
4. Role requires attention to detail and time management skills.
5. Strong case-management skills.
6. Able to work independently, with some direction and collaboratively, in a team environment
7. Self-motivated, organized, and disciplined professional with the ability to multitask based on
deadlines.
8. A team player who is excited to work productively and cooperatively with a wide range of
people and disciplines.
9. Ability to provide sound technical advice on how to best diagnose and solve customer issues
10. Capable of explaining basic technical rostering setup processes to a non-technical audience.
11. Strong problem-solving capabilities and ability to develop creative solutions in a dynamic,
high-volume environment.
12. Demonstrate integrity, ethical standards, and a professional demeanor.
13. Able to handle ambiguity and favorably navigate through stressful situations and pressing
deadlines.
14. Adept at proactively identifying incremental improvements to implementation initiatives,
processes, and procedures to maximize efficiency and productivity.
Required Education and Experience:
1. One or more years' experience in a customer service role or similar position.
2. Or a combination of education and experience that demonstrates competency in the
requirements of the position.
3. Preferred Qualifications: Bachelor's degree and one or more years in a customer
service role, ideally in EdTech rostering support.
4. This Role requires to work in US Business hours.
Read LessForward Deployed Engineer
About the role
As a Forward Deployed Engineer at you'll work on building and evolving
production-grade Voice AI systems that customers actively use.
You'll operate close to real deployments - identifying gaps surfaced by live usage, designing
solutions, and shipping them into production. Some work moves fast; some work is planned and
iterative. What matters is that priorities are driven by real customer outcomes, not by work
defined quarters in advance.
You'll leverage the SquadStack platform to configure, extend, and build AI-native workflows,
while writing production-quality code where needed. You'll work in a small pod alongside
Customer Success and AI PM partners, owning technical execution end-to-end.
This role sits at the intersection of engineering, product, and customer reality - with a strong
emphasis on code quality, system reliability, and long-term leverage over one-off fixes.
Apply even if you're only 70% sure. The conversation itself is valuable.
What you'll do
You'll work in a small pod (CSM / AI PM handles customer communication; you handle technical
execution), solving problems that block customer success but aren't yet on the product
roadmap.
Your engineering work includes:
• Building custom integrations, tools, and AI workflows that unblock customer needs
• Designing and refining AI prompts, RAG systems, and LLM-based solutions
• Writing production-quality code (Python / JavaScript) with the same standards as core
engineering
• Deciding whether solutions should remain custom, become reusable, or move into the
core product
• Collaborating with core engineering teams to upstream learnings and reduce future
friction.
What you will not do:
• Run customer calls
• Own accounts
• Chase stakeholders
• Do repetitive support work
This is NOT solutions engineering
You do not deliver one-off scripts and move on
Every solution is evaluated on leverage:
• Can this be reused?
• Can this become a product primitive?
• Can this eliminate future manual work?
Custom work is acceptable only if the business makes sense, or it is experimental, where we'd
learn something new.
Strong solutions frequently get upstreamed into:
• Core platform capabilities
• Reusable internal tooling
• Product roadmap items owned by core engineering
Your success is measured by reduced future friction - not by how many customers you
personally unblock.
Code quality: Same high bar
Technical difficulty: Often harder - real-world problems are messier and more near-term in
nature than planned roadmaps
Two engineering tracks - both valuable:
Core Engineering:
• Product Roadmap
• Roadmap and sprint-driven
• Deep, well-scoped, long-lived
• Platform & system optimisation
• Slower, abstracted
• Platform Abstractions & scalability
Customer Impact (This Role):
• Day-to-day customer usage & success signals
• Signal-driven; flexible planning
• Broad, evolving, discovery-heavy
• Unblocking + generalising into scale
• Immediate, real-world
• Reduction of future friction & repeat issues
Both are real engineering. Both lead to staff or lead roles. Both are equally respected.
Why ambitious engineers choose this role
Unmatched learning velocity:
• Build with cutting-edge AI (LLMs, prompt engineering, RAG) in production
• Learn what actually makes products succeed in real markets
• Develop full-stack skills alongside business judgment
Real Autonomy:
• Choose your own tools and approaches
• Ship when ready - not when a sprint ends
• Direct influence on the product roadmap & org metrics via real usage
Career acceleration:
Engineers from this track commonly become:
• Product Engineers who can both build and prioritise
• Technical Leads who deeply understand customer reality
• Founding Engineers or CTOs at startups with a complete skill stack
Immediate impact:
• Direct feedback from real usage
• Clear line from your work to business outcomes
What we're looking for
Technical baseline:
• Strong programming fundamentals (Python / JavaScript preferred, but talent >
language)
• Comfort with ambiguity and incomplete requirements
• Curiosity about AI / ML in production (expertise is a bonus, not a requirement)
Mindset fit:
• Ownership: Takes end-to-end responsibility for outcomes, not just tasks; drives
problems to resolution even across unclear boundaries.
• Pragmatic: Focused on solutions that work now
• Curious: Wants to understand the "why" behind problems
• Entrepreneurial: Treats technical problems as business problems
• Communicative: Can translate technical decisions into a business context
• AI Native: Exposure to AI systems or prompt & context engineering.
Should I apply?
YES, if you:
• Want to work on AI-native products at the frontier
• Enjoy variety - no two weeks look the same
• Care about understanding the "why" behind what you build
• Prefer building solutions over strictly following specs
• I am curious about how engineering decisions affect business outcomes
MAYBE NOT, if you:
• Prefer predictable, tightly defined work
• Dislike exposure to business or customer context
• Need detailed specs to be productive
• Prefer large teams over small, autonomous pods
• Want to avoid ambiguity or rapid context-switching
Day-to-day reality
No two weeks look the same, but a typical flow might look like this:
• Monday: Pod sync to review customer progress and technical blockers. One issue stands
out - a workflow the product doesn't fully support yet.
• Tuesday: Prototype a solution (integration, tool, or AI workflow). Loop in core
engineering early if it looks reusable.
• Wednesday: Refine the solution - edge cases, AI prompt behaviour, reliability. Decide
whether this should remain custom or be generalised.
• Thursday: Ship to production. Monitor real usage. Iterate quickly if needed.
• Friday: Share learnings, move on to the next.
Quick Check?
• Freedom level: High
• Bureaucracy: Low
• Learning curve: Steep
• Impact visibility: Immediate and measurable
Logistics
• Location: Noida
• Compensation: Competitive!
• Joining: ASAP!
Why should you consider us seriously?
We believe that long-term, people over product and profits, prioritize culture over everything
else.
• We are a well-balanced team of experienced entrepreneurs and are backed by top
investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract
Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-
founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility
• Entrepreneurial Team
• Exponential Growth
• Healthcare (Physical & Mental Wellness)
Please Note:
SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal
opportunity employer and does not discriminate on the basis of race, national origin, gender,
gender identity, sexual orientation, protected veteran status, disability, age, or other legally
protected status.
Read Less