About us:
Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl's Jr, Sbarro Pizza, are powered by the platform.
Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified organization, placing it among one of the top employers of choice.
Restroworks is on a mission to make global restaurants prosperous.
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Job Description:
If you are someone who picks up customer calls anytime anywhere.
Be a partner to your key accounts in their good, bad and ugly times.
Juggle between various teams to stuff done.
Customer satisfaction is your top priority.
Doing the difficult job of saying no to customer requests while fully aligned with splicing their key problem requires product and domain knowledge as well as conviction.
Empathy and understanding that any issue hampering operations needs to be resolved in a timely manner.
You don't mind stepping into support team's shoes and help the customer if need be.
Good account managers run business great ones build further, we expect you to get new logos through customer references.
Good writing skills as documenting MoM is important.
Conducting MBR/QBR's is a
vital part of the role, mind of a project manager and heart of customer relations.
Frequent travelling/customer onsite visits is our bloodline.
Opportunity to be a part of some of the largest F&B events globally.
When you do all of above, upsell and cross sell become a part of the play for our as well as our customer's growth.
You will be a jack of all trades, so that customer can reach out to you for anything
and everything. Therefore constant learning and good product knowledge is imperative.
Developing trust relationships with a portfolio of major clients. Acquiring a thorough understanding of key customer requirements and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Should serve as a link of communication between key customers and internal teams. Delivering service and support to clients using phone, via remote connection or over the email and operating as the lead point of contact for any and all matters specific to customers. Playing an integral part in generating new sales that will turn into long-lasting relationships
Responsibilities:
Develop a solid and trusting relationship between major key clients and company Collaborate with the Implementation teams to ensure that expectations set during the sales process are met in delivery Operate as a key customer advocate - develop and maintain strong relationship with customers with the goal of best in class customer success Coordinate with clients and decision makers to ensure timely contract and subscription renewals Strategic planning to improve client results Educate prospects and clients about Restrowork's products and services through presentations and product demonstrations Negotiating contracts with clients and establishing timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Expanding relationships and bringing in new clients Read LessAbout us:
At Restroworks (formerly Posist), we're not just revolutionizing how restaurants operate; we're enabling them to thrive globally. Our cloud-based platform powers over 20,000 restaurants worldwide-from iconic chains like Taco Bell, Subway, and Häagen-Dazs to emerging food innovators. Our mission is clear: to make global restaurants prosperous by providing them with the tools to scale, improve efficiencies, and deliver an exceptional guest experience.
As we continue our expansion into new markets and products, we are looking for an experienced Content Writer to join our dynamic team and help us communicate our vision to the world. If you are passionate about translating complex technical solutions into engaging, insightful content that resonates with diverse audiences, we want you on our team.
Responsibility:
Restroworks is seeking an experienced and dynamic Public Relations (PR) Manager to join our growing team. The PR Manager will be responsible for developing and implementing public relations strategies that increase brand awareness, enhance the company's reputation, and support our business objectives. The candidate will contribute to the overall communications strategy in India and International markets such as US, UK & Middle East.
The ideal candidate will have a proven track record of managing successful PR campaigns, excellent communication skills, and a strong understanding of the media landscape, particularly within the technology and restaurant industries.
What you'll do:
Develop and execute comprehensive public relations strategies to support business objectives, product launches, and company announcements.Work on a holistic PR strategy to generate topline awareness in India, the US & Middle East regionManage Internal communications channels of the company like newsletters and initiatives Identify and engage with key media outlets, journalists, and influencers within the technology and restaurant industries to secure high-quality coverage and increase brand visibilityManage and maintain the company's media and influencer contact databaseCoordinate and manage media interviews, speaking engagements and award entries for company executivesWrite and distribute press releases, media pitches, and other communication materials to support PR campaignsMonitor and analyze media coverage, PR campaign performance, and industry trends to inform future strategies and tacticsCollaborate with internal teams, including marketing, product management, and customer success, to ensure consistent messaging and integrated communication effortsExperience and skills required:
Minimum 5 years of communications experience - external, internal, in-house or agency, journalism, or elsewhereExceptional writing skills and the ability to adapt the style, tone, and voice of our business for various types of contentExcellent communicator and creative thinker with an ability to use data to inform all decisionsProven track record of executing successful PR campaigns and securing high-quality media coverageStrong understanding of the media landscape and established relationships with key journalists and influencersExceptional written and verbal communication skills, with the ability to craft compelling stories and adapt messaging for different audiences Read Less