About the job
Work From Office (NIGHT SHIFTS)
9 HOURS SHIFTS
TWO SHIFT SLOTS - 6:30 PM TO 3:30 AM
AND 8:30 PM TO 5:30 AM
No transportation provided
MUST BE AVAILABLE ON WEEKENDS (2 ROTATIONAL WEEK OFFS)
Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West Bengal
Job Description
We are looking for Customer Service Sales Representatives / Sales Associates to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound calls with US customers.
Assist customers with product inquiries, orders, and general support.
Resolve customer issues efficiently while maintaining a professional approach.
Provide accurate information about products and services.
Deliver excellent customer service while identifying potential sales opportunities.
Maintain proper documentation of customer interactions.
Requirements:
Prior experience handling US customers is mandatory.
Excellent spoken English and communication skills.
Experience handling calls and interacting with US clients/customers.
Ability to work in a hardcore night shift (US shift).
Must be comfortable working night shifts.
Must be able to work weekends on rotational shifts.
Strong problem-solving and customer-handling skills.
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