XELEMENTS HEALTH PVT. LTD. - Healthcare / Medical Devices
Customer Support Executive
Clinical Operations
LOCATION
Ambattur, Chennai
EXPERIENCE
1 - 5 Years
WORK MODE
In-Person
FUNCTION
Patient & Partner Support
JOB SUMMARY
XElements Health Pvt. Ltd. is hiring a Customer Support Executive to be the single point of contact for patients and channel partners throughout a diagnostic monitoring study.
The role spans the full study lifecycle - pre-study scheduling and patient briefing, in-study troubleshooting and reassurance, and post-study coordination through report delivery.
Prior experience in a healthcare, diagnostics, or medical device setting is strongly preferred. Comfort speaking directly with patients - many of whom will be elderly or anxious - is essential.
KEY RESPONSIBILITIES
• Serve as the primary point of contact for patients throughout the study lifecycle - before, during, and after - ensuring a smooth and reassuring experience.
• Support distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding.
• Coordinate with internal clinical, logistics, and reporting teams to keep each study on track and on time.
• Maintain accurate records and generate periodic MIS reports on study volume, turnaround time, and open issues.
• Resolve patient and partner concerns promptly, escalating clinical or technical issues to the right internal owner when needed.
REQUIREMENTS
• Bachelor's degree - life sciences, nursing, biomedical, or paramedical preferred; any discipline acceptable with relevant experience.
• 1-5 years in customer support, clinical coordination, patient services, diagnostic centre operations, or distributor support.
• Working knowledge of MS Excel and any CRM or ticketing system.
• Strong written and verbal communication; calm, empathetic phone manner.
• Ability to juggle multiple ongoing cases without dropping details.
PREFERRED
• Prior exposure to diagnostic studies, home healthcare, or remote patient monitoring.
• Experience handling elderly or first-time-device patients.
• Familiarity with logistics workflows - dispatch, returns, RMA.
• Good organizational and problem-solving skills.
• Comfort coordinating across regional teams and distributors.
LANGUAGE REQUIREMENTS
MANDATORY 2 + 1
Tamil and English - both mandatory.
Plus at least one of: Hindi, Telugu, or Kannada - mandatory.
Candidates fluent in more than one regional language will be given preference.
Read Less