Say hello to possibilities.
It's not everyday that you consider starting a new career challenge.
We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $2 billion company that's growing at 30+% annually and we're expanding our Solutions Engineering Team to make sure we stay ahead of the competition.
We're currently looking for: Staff Engineer, Bengaluru
The stack used is: React, TypeScript, Redux, JavaScript, HTML, CSS, Testing-Library.
To succeed in this role you must have experience in the following:
Responsibilities:
Provide application client-side architectural vision and drive evolution and roadmapCreate architectural solutions that maximize the sharable components and enables independent development, test, release and deployment of multiple front-end sub-apps residing in the shell application.Build the scalable and open application platform to enable 3rd-party integrations and plug-insMake app architectural decisions and communicate to executives and stakeholdersDefine architecture policies and establish governance mechanism, and supervise architectural implementation Work with backend and other functional teams on E2E architectural solutionReview the key architecture designs proposed by application teams Support the product management team on technical evaluation and inputLocate and direct solutions for technical challenges or customer issuesDrive the application technology evolution by introducing the new technology to the team and product implementation.What we offer:
Mediclaim BenefitsPaid HolidaysCasual/Sick LeavePrivilege LeaveCaRing DaysBereavement LeaveMaternity LeavePaternity LeaveWellness CoachingEmployee Referral BonusProfessional Development AllowancesNight Shift AllowancesRingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessJob Title: SecOps Infrastructure Engineer/Administrator
Location: Bangalore
Responsibilities:
Administer and maintain security products (web application firewall, IDS, (h)IPS, EDR, phishing training, vulnerability management, SIEM, etc)Conduct routine maintenance for SecOps servers (patching, hardening, upgrades, etc.) and deploy new servers as needed.Own Security Operations Infrastructure and interface with other operational teams around the organization.Act as a core member of the Incident Response Team, triaging, responding to and reporting incidents and associated metrics.Conduct routine log review of information security events, investigating and responding as necessary.Participate in on-call rotation.Additional Roles and Responsibilities:
o Maintain a comprehensive understanding of our information systems.
o Work closely with the multiple operation teams to implement and enforce our policy.
o Conduct risk-based evaluation of policy exception requests.
o Monitor for triage and track remediation of vulnerabilities in our systems and networks.
Required Skills:
Knowledge of endpoint and server operating systems (e.g. Linux, Windows, macOS) and relevant security risks, controls, and vulnerabilities.Strong knowledge of networking and network security fundamentals.Practical knowledge of enterprise security tools (anti-malware, firewalls, IDS/IPS, email monitoring, two-factor authentication, SIEM, etc.).Familiarity with AWS environments and AWS security tools.Familiarity with vulnerability management concepts, such as CVE and CVSS.Knowledge of and experience with compliance/remediation efforts of relevant domestic and international security standards and best practices such as India DOT requirements, PCI-DSS, GDPR, SOC2, HITRUST, etc.Scripting experience, python preferred.Infrastructure as code experience preferred.Familiarity with cloud computing environments and applications in a security context strongly preferred.Ability to quickly change priorities and handle simultaneous tasks.Excellent oral and written communications. Education/Pre-requisites:4 or more years of experience in the information security field.BS degree in Computer Science, Cyber Security, Information Technology (or related discipline). Graduate degree in Information Assurance (or related discipline) or equivalent formal training and experience in Information Security preferred.GIAC or OffSec certifications preferred. Read LessThe Sr. Resource Planning & Real-Time Operations Analyst will provide comprehensive workforce planning and real-time operational support across various contact channels, ensuring optimal resource allocation and flawless delivery of customer service capacity. This hybrid role combines strategic workforce planning with tactical real-time analysis and adjustments to maximize operational efficiency.
Key Responsibilities
Strategic Planning and Scheduling
Complete all scheduling requirements including creating and optimizing business rules and policiesAdminister and maintain workforce planning systems and real-time monitoring toolsDevelop accurate intraday forecasts, create schedules, and proactively adjust staffing based on both historical data and real-time performanceIncorporate shrinkage forecasting (planned/unplanned) into scheduling models.Ensure rostering and scheduling is logistically sound, efficient, and effective across all channelsReal-Time Analytics and Monitoring
Monitor real-time data and performance metrics to identify anomalies and operational risksImplement immediate corrective actions to minimize customer impact during service level deviationsProvide tactical recommendations for intraday schedule adjustments and resource reallocationMaintain awareness of queue conditions, agent availability, and service level performance throughout operational hoursEscalate critical issues to management with recommended solutionsForecasting and Strategic Analysis
Utilize data-driven analysis to make recommendations for workforce management strategiesSupport short-term, medium-term, and long-term forecasting initiativesDevelop and maintain forecasting models that account for seasonality, trends, and business driversControl labor costs while maintaining optimal customer experience standardsSupport monthly business review planning cycle to continually transform and improve the workforce and operating modelConduct scenario modeling and "what-if" analysis as neededCollaboration and Communication
Conduct regular meetings with stakeholders to provide insights and recommendations for decision-makingPartner with operations teams, finance, and other stakeholders to transition new projects and campaigns seamlesslyRespond to ad hoc and strategic requests for Workforce Management reporting, ensuring timely and accurate responsesCommunicate real-time operational status and recommendations to management and floor supervisorsProvide daily, weekly, and monthly reporting on key performance indicatorsProcess Improvement and Innovation
Identify opportunities to enhance forecasting accuracy and scheduling efficiencyDevelop and implement mitigation strategies when variances in resourcing or workload occurContinuously evaluate and recommend improvements to workforce management tools and processesRequired Qualifications
Essential Requirements:
5+ years' experience as a roster coordinator or workforce planner with real-time management experience in a BPO or contact center environmentComprehensive knowledge of Workforce Planning principles including forecasting, scheduling, time and attendance, utilization, productivity, and shrinkageProven analytical, reporting, and data management capabilities with ability to interpret data and develop action plansExperience in workforce planning across 24/7 operationsUnderstanding of Contact Center and UCaaS telephony solutionsDemonstrated problem-solving, planning, and prioritization skillsStrong customer-centric mindsetOutstanding communication and stakeholder management skillsAbility to work under pressure and make quick decisions in real-time scenariosTechnical Skills:
Highly proficient in MS Office suite, especially Excel and PowerPointExperience with workforce management systems and real-time monitoring toolsKnowledge of workforce management theory, applications, technologies, and KPIsStrong mathematical and statistical analysis capabilities Read LessSay hello to possibilities.
It's not every day that you consider starting a new career. We're happy that someone as talented as you is considering this role. RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're currently looking for a Technical Support Enablement Specialist.
The Technical Support Enablement Specialist will partner with customer care leadership and identify enablement needs around Customer Care, networking, technical, and product needs according to set training standards and measure and report on the impacts of the enablement to the business.
Responsibilities:
To succeed in this role you must have experience in:
Develop and deliver customized customer care enablement around Technical Skills, Customer communications and Support Soft skills, and Product updates for RingCentral Customer Support organization, incorporating the different technologies RingCentral is using such as cloud-based PBX solutions, telecommunications, IP networking protocols, VoIP technology, server application environments, networking hardware, and call routing technologies.Create and manage a certification program for the Customer Care group.In conjunction with management, identify and assess training needs based on current agent level performance and Customer Care management performance, and through formal analysis (QA results, surveys, focus groups, data analysis) and interaction.Recommend Customer Care technical training solutions to address gaps in agent performance.Design and create instructional materials and job aids for training initiatives.Deliver program-specific learning solutions in a manner that both engages the learners and produces the desired outcomes while using various learning methodologies (Instructor Led, Computer-based Learning, one-on-one coaching, web conferencing, etc.).Facilitate learning by creating a positive learning climate, establishing credibility as an instructor, using effective presentation and facilitation skills, adapting facilitation style and curriculum to learner needs, providing constructive feedback, managing time and group dynamics, encouraging participation, and building learner motivation.Ensure quality of Customer Care groups' training programs through continuous, timely, and accurate monitoring and reporting of attendance at training, results of individual training programs, and overall effectiveness of training.Maximize Customer Care team effectiveness by providing adequate enablement support to Customer Support employees and managers.Use program/project management skills to manage Customer Care enablement programs, related deliverables, and resources against deadlines.Desired Qualifications:
At least 5 years of experience enabling technical support representativesAt least 5 years of experience designing and developing instructional /enablement materials and job aids.At least 3 years of experience working with telecommunications, customer service, networking, and/or VoIP technologyAt least 5 years of experience facilitating live or remote trainingExperience diagnosing hardware and network issues and implementing solutionsPreferably obtain CCNA or other Networking Certifications such as Comptia and JuniperPreferably obtain Contact center experience.In-depth understanding of VoIP protocol set and system interaction conferencing programs, and other delivery methods. Read LessSay hello to possibilities.
It's not everyday that you consider starting a new career challenge.
RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows.
We're a $2 billion company that's growing at 30+% annually and we're expanding our Engineering Team to make sure we stay ahead of the competition. RingCentral is headquartered in Belmont, California, and has offices around the world.
About RingCX:
RingCX is RingCentral's next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement - where speed, empathy, and intelligence converge. Be part of a team that's redefining how the world connects.
We're currently looking for: Senior UI Developer
Responsibilities
Qualifications:
Nice to have:
What we offer:
Mediclaim Benefits
Paid Holidays
Casual/Sick Leave
Privilege Leave
Bereavement Leave
Maternity Leave
Paternity Leave
Wellness Coaching
Employee Referral Bonus
Professional Development Allowances
Night Shift Allowances
RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Read LessOur Contact Center department is growing rapidly, and we are looking for a new colleague - Technical Product Manager (Analytics) who is familiar with the principles of building Multi-Channel Contact Center solutions.
The Contact Center team creates a brand new modern omnichannel solution on the Global market that will combine all existing ways of interaction between companies and a client - from classic telephony calls to digital messaging channels - WhatsApp, Facebook, Twitter, email, SMS, etc. We create a product that helps companies to be closer to their customers and respond to their requests as quickly and efficiently as possible.
This role requires close collaboration with customers, development teams, and RnD. The successful candidate will interact with customers to gather and define project requirements within the existing RingCX Analytics product line. They will also manage development teams from a product perspective and oversee project implementation.
Responsibilities:
As a Technical Product Manager in a Scrum-based server telecommunications software development process, you will be responsible for:
Act as a bridge between customers, business stakeholders, and the development team to define product requirements and priorities.Gather and analyze customer needs, feedback, and market trends to shape product strategy.Collaborate with cross-functional teams, including engineering, design, sales, and marketing, to ensure smooth product development and delivery.Create and manage product roadmap aligned with company goals and customer needs.Create detailed product requirement documents (PRDs), user stories, and acceptance criteria.Work with developers to clarify requirements, prioritize tasks, and ensure timely execution.Conduct competitive analysis & market research for product improvement.Oversee the product lifecycle from ideation to launch and post-launch enhancements.Monitor product performance using key metrics and iterate based on data-driven insights.Communicate product updates, vision, and roadmap to internal teams and stakeholders.Ensure products comply with industry standards, regulations, and best practice. Continuously working on process improvements (data pipeline, ETL monitoring/performance/optimization, etc.).Collaborate with our partners and their dedicated PS, support & engineering Assist technical support and participate in issues troubleshooting, debugging and fixing bugs.Requirements:
At least 5+ years of working experience in a Product Owner/Product Manager role. Should have worked in some projects related to the development of complex software systems. Experience in the ETL domain as a PO/PM is a must. Knowledge of SQL, database, data modeling, warehousing is a must.Should have experience with product analytics and at least 1 BI tools (GoodData QuickSight, Tableau, PowerBI, Looker, etc.).Experience in working with a Scrum team in a large multi-team cross-functional organization.Excellent analytical & communication skills.Ability to quickly find and assimilate new information.Problem solving, detail oriented and always ready to take further steps.Excellent presentation skills, ability to effectively convey information verbally and graphically.Excellent understanding of software development processes for server-based services.Upper-intermediate spoken and written English (we have constant communication with teams and stakeholders all over the World).An understanding of the principles and practical experience of building and operating Multi-Channel Contact Center solutions (IVR, ACD, Queues, Emails, Chats, etc.) will be a plus. Read LessSecurity Operations Centre Analyst
This is a great opportunity to work at a rapidly growing, market leading Unified Communications as-a-service company. RingCentral provides Voice-over-IP (VoIP), hosted PBX, voicemail, SMS, e-fax, and HD video meeting solutions for business.
About this role:
As a SOC Analyst at RingCentral, your primary responsibilities are to implement a comprehensive security monitoring, incident response and threat intelligence program for RingCentral's global cloud service, corporate and development environments. You will also be collaboratively providing feedback to improve security operations processes, generating actionable analysis and threat intelligence from tools, logs, and other data sources, ensuring strong documentation is in place to support ongoing SOC activities, and reporting your observations to other Security, Operations and IT personnel.
Successful Candidates will:
Have proven skills in application security, security monitoring, incident response and intrusion analysisHave strong knowledge of the diverse methods and technologies used to attack web/mobile/desktop applications, SaaS infrastructure, and dataThink critically, work well under pressure, and possess strong analytical, written, verbal, and interpersonal skillsDemonstrated track record of quality processes in candidate's work historyBe strongly self-motivated with an aptitude for both individual and team-oriented workHave experience following and refining standard operating procedures and playbooksResponsibilities:
Monitor security events, analyze and investigate alarms, and maintain day-to-day operational activities of a secure cloud environmentEngage teams within and outside of RingCentral to mitigate and resolve casesMaintain relevant documentation and audit artifactsIdentify and track suspicious system activityIdentify trends and patterns, and present them to Security Engineers to enhance our processes and systemsThis role participates in on-call rotationsQualifications / Requirements:
2+ years in a security engineering, SRE, or SOC roles in a cloud services environmentExperience with SIEMExperience investigating security incidentsBasic knowledge AWS or GCPExperience with IDS, case management, and related tools and practicesExperience with Linux, RedHat preferredBasic knowledge of broad security topics such as encryption, application security, malware, ransomware, etc.Knowledge of network, VoIP and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, SIP, RTP)Preferred Skills/Experience:
GIAC or CompTIA Sec+ CYSA+, CISCO, Offsec, splunk/redhat certifications.Experience using Crowdstrike, Cloudflare, FirePower, Splunk, ELK, Imperva, Syslog, packet capture, and Windows Event Log tools and similar toolsKnowledge of current hacking techniques, malicious code trends, botnets, exploits, malware, DDoS, and data breach eventsStrong knowledge of Microsoft Windows Read LessReimagine How The World Connects In Real Time
RingCentral Events is recolonizing the way organizations host virtual, hybrid, and onsite events-
delivering high-quality, scalable experiences with real-time media and AI-powered features. Our
platform serves global conferences, town halls and more with thousands of concurrent users.
We are building a global-scale media infrastructure with milliseconds to spare and this is where you come in.
Join our Bengaluru engineering team to build the backbone of next-gen video communication.
What You'll Do
Architect and build real-time media streaming services using WebRTC, RTMP, HLS.Develop scalable backend services in Node.js and media components in C++.Become hands-on with audio/video codecs like H.264, VP8/VP9, AV1, Opus, AAC.Deploy and scale services in AWS, GCP, or Azure, using Terraform and Kubernetes.Optimize media quality, latency, and reliability for global virtual events.Work with SFUs, TURN/STUN servers, KaŅa, and CDNs at a global scale.Collaborate with global engineering teams across DevOps, front-end, and QA.Monitor live QoS/QoE metrics and participate in system design and incident response.What You Bring
7+ years building real-time media or video streaming infrastructure.Proficiency in Node.js, C++, and multithreaded systems.Deep knowledge of WebRTC, RTMP, HLS, and media protocols.Experience with cloud-native development (preferably AWS), Docker, Kubernetes.Familiarity with media server frameworks (Mediasoup, Janus, GStreamer).Strong debugging, performance tuning, and problem-solving skills.Nice to Have
Experience building for large-scale live streaming (1000+ viewers).Contributions to open-source media platforms and tools.Familiarity with AI/ML in media (e.g., noise suppression, auto-captioning).Front-end experience with React, TypeScript (bonus for media integrations).Deep understanding of QoE/QoS, DRM, and encrypted delivery systems.Location: Bengaluru, India
Why RingCentral Events?
You'll build things that scale globally-your code will power the experiences of thousands of
users simultaneously.
You'll work on real problems-network jitter, packet loss, cold starts, codec optimizations, and
all the stuff engineers secretly love.
You'll be part of a global team-collaborating with top media engineers in the US, Europe, and
Asia.
You'll grow fast-whether it's leading projects, diving deeper into AI, or learning the internals of
modern media stacks.
If you've ever wanted to say "I helped power the backbone of modern virtual events," this is your
moment.
Apply now-and let's reimagine how the world connects
Read LessSay hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for:
The Tax Analyst for the Transaction Tax team will report directly to the Transaction Tax Manager. This role is responsible for managing key functions within Transaction Tax, including overseeing the month-end process and ensuring tax compliance through the preparations of tax returns and execution of tax reconciliations. This person will be able to work in a fast-paced environment and be adaptive to changes. This person will have a "can-do" attitude and be able to roll up the sleeves to do hands-on work. This person will assist our finance function develop, implement, and maintain accounting policies and procedures to ensure accurate and timely financial reporting.
Responsibilities:
Prepare and Review Month End Reports. Preparing USF analysis and Traffic Study reports and other revenue reports.Prepare Tax Returns. Responsible for preparing state returns, including sales and use tax and business tax returns, using the appropriate jurisdiction websites and Avalara. Ensure timely payment of tax due.Prepare financial statements. Preparing monthly, quarterly and annual financial statements; assisting with regulatory as applicable. Ensure an accurate and timely monthly, quarterly and year-end accounting close.Reports and Analysis. Assist in the preparation of fluctuation analyses and perform financial statement analytics, providing relevant explanations for fluctuations.Project and Process Improvement. Participation in projects relating to process improvement both from a business standpoint and system related.Audits and Reviews. Support government audits and reviews by providing period over period fluctuation analysis, supporting schedules, accounting reconciliations, pulling selections and interfacing with government auditors as required.Compliance. Assist in implementation and documentation of internal control, process and related procedures. Ensure compliance with internal controls and SOX requirements. Researching accounting issues for compliance with generally accepted accounting principlesPerform other duties as assigned.To succeed in this role you must have the following:
3+ years of experience in the Tax functionGraduate of Bachelor's degree in Accounting or FinanceDesired Qualifications:
Preferred experience on Netsuite or ERP. Experience in using NetSuite and ERP is a plusOrganization and Project Management skills - Strong organizational and project management skills. Strong time management skills and able to meet time-sensitive deadlines. Strong ability to give attention to detail and to perform multiple tasks at the same time.Communication skills - Strong verbal and written communication skills. Excellent interpersonal skills and ability to interact effectively with all levels of employees, with a high customer service focus.Collaboration skills - Great interpersonal skills and commitment to working with a diverse staff.Analytical and Reporting skills - Strong problem-solving and analytical skills.What we offer:
Mediclaim benefitsPaid holidaysCasual/Sick leavePrivilege leaveBereavement leaveMaternity & Paternity leaveWellness programs & coachingEmployee referral bonusProfessional development allowancesNight shift allowancesRingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read Less