The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. As a result, they will also be overseeing specific personnel.
Responsibilities
Responsible as operation leader for the smooth functioning of lounge and delivering exceptional customer service to the customers on day-to-day basis.
Assist the management to have smooth functioning of the lounge in accordance with the company set standards.
Ensure that the food and services offered to the client, customers, and employees of the operation is of superior quality.
Ensure that the lounge delivers the company experience by reviewing operations from the customer's perspective as well as from a business perspective
Develop and implement strategies and practices that support employee engagement
Confirm daily specials and new menu additions with the executive chef.
Supervise the food and beverage service provided in each outlet; coach employees on effective service techniques.
Respond to customer concerns
Work to achieve revenue and profit goal
Increase sales by coaching employees on effective sales techniques
Maximize productivity by using forecasting techniques to adjust scheduling.
Maintain excellent relationships with employees, guests and Clients as well as other departments within the operation
Hold P&L meetings monthly, analyze monthly P&L statements and execute corrective action plans
Work closely with Sales and Marketing team on revenue management, marketing and sales initiatives
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Reviewing financial results to highlight successes and identify/rectify areas in need of improvements
Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations
Comply and exceed hotel and company service standards
Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations
Mentor and develop talents and future pipeline
Manage performance review of department heads and supervisory team members.
Knowledge of the hotel property management systems
Ensure compliance with the company brand standards & local regulations
Ensure all license requirements are met throughout the hotelMaintaining Health, Safety and Security standards within the hotel
Qualifications
Minimum Graduate from any recognized University.Five to Seven years fine dining restaurant management experience.Comprehensive food and wine knowledgeStrong interpersonal skillsProblem solving ability on both operational and/or strategic areas. Analytical & numerical ability to interpret and present financial data.Operations management experience with purchasing knowledgeExcellent communication and computer skills, including knowledge of MS Office productsFlexibility with schedule hours will include evenings and weekendsFluent written & spoken English and local languages.The ability to work well in a team environment.Good analytical skills and leadership skills
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