Front Office Manager (Pre Opening)
Location: Sarovar Premiere Bhubaneswar
Role Summary:
Lead the Front Office for a pre opening upscale hotel-set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.
Key Responsibilities:
Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk).Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials.Ensure guest experience excellence, service recovery, lobby management, and VIP handling.Oversee cashiering, deposits, refunds, and night audit with zero-variance mindset.Enforce safety, data privacy, and brand compliance; coordinate closely with HK, ENG, F&B.Night audit accuracy, cash variance (target: nil), check-in/out cycle timeTeam retention and training completion %Qualifications:
Degree/Diploma in Hotel Management (or related).8-10 years in Rooms/Front Office, incl. 2-3 years as AFOM/FOM; pre opening preferred.Strong on PMS (Opera/IDS), MS Office; financial controls and service recovery.Excellent communication in English & Hindi; Odia is an advantage.Professional grooming, high ownership, and comfort with opening timelines/shifts.It is diversity hiring and applicants from all genders are welcome to apply. Read LessFront Office Manager (Pre Opening)
Location: Sarovar Premiere Bhubaneswar
Role Summary:
Lead the Front Office for a pre opening upscale hotel-set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.
Key Responsibilities:
Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk).Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials.Ensure guest experience excellence, service recovery, lobby management, and VIP handling.Oversee cashiering, deposits, refunds, and night audit with zero-variance mindset.Enforce safety, data privacy, and brand compliance; coordinate closely with HK, ENG, F&B.Night audit accuracy, cash variance (target: nil), check-in/out cycle timeTeam retention and training completion %Qualifications:
Degree/Diploma in Hotel Management (or related).8-10 years in Rooms/Front Office, incl. 2-3 years as AFOM/FOM; pre opening preferred.Strong on PMS (Opera/IDS), MS Office; financial controls and service recovery.Excellent communication in English & Hindi; Odia is an advantage.Professional grooming, high ownership, and comfort with opening timelines/shifts.It is diversity hiring and applicants from all genders are welcome to apply. Read Less