About the Role
We're looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you'll be the first point of contact for our customers - providing timely, accurate, and empathetic support via phone and email.
You'll play a key part in ensuring every customer receives exceptional service and a positive experience with our brand.
Key Responsibilities
Handle inbound and outbound calls to assist customers with queries, complaints, or product information.Manage email support tickets and respond promptly and professionally.Maintain detailed records of customer interactions in the CRM system.Collaborate with internal teams to resolve complex customer issues.Follow communication guidelines and company policies to maintain service quality.Achieve performance metrics including response time, customer satisfaction, and quality standards.Required Skills & Qualifications
Bachelor's degree in any field (preferred but not mandatory).1-3 years of experience in customer service, voice process, or email support (BPO experience is a plus).Excellent verbal and written English communication skills.Strong problem-solving and active listening abilities.Proficient with MS Office and customer service tools (CRM, ticketing systems, etc.).Ability to work in shifts (if applicable). Read LessWe are looking for a dynamic Project Manager to join a leading global organization. This role is part of a high-impact change management and integration team, driving projects across geographies and business divisions.
What You'll Do
Lead end-to-end project delivery across multiple regionsDefine scope, timelines, costs, and benefits for key initiativesManage diverse project teams, vendors, and technology partnersDrive organizational change, business analysis, and governancePrepare high-impact reports, dashboards, and stakeholder communicationsSupport strategic growth, mergers, and integration projectsWhat we're Looking For
8+ years of experience in Project Management, Business Operations, or ConsultingStrong exposure to Insurance / Financial Services industriesProficiency in Agile and Waterfall project methodologiesHands-on expertise in MS Office (Excel, PowerPoint, Word, Visio); Power BI is a plusPMP / Prince2 / Agile certifications preferredExceptional communication, leadership, and stakeholder management skillsWhy Join
Work with global stakeholders across multiple geographiesBe part of a high-performing team driving transformationCareer progression and continuous learning opportunities Read LessKey Requirement:
Looking for professionals with 3 to 4 years of experience in Vehicle and Commercial Loan Processing with expertise in loan documentation, contract drafting, payout processing, KYC, onboarding, credit underwriting, and governance.
Responsibilities:
Handle end-to-end processing of vehicle and commercial loans.Manage loan origination, onboarding (including UBO & related parties), and documentation processes.Draft and review loan contracts in alignment with customer requirements.Execute payout processing and ensure accuracy in supporting documentation.Evaluate and manage credit risk, underwriting, and ensure governance adherence.Perform credit spreading and risk analysis.Prepare and manage MIS reports and ensure numerical accuracy.Respond swiftly and professionally to customer and stakeholder queries.Liaise effectively with client-side stakeholders to ensure smooth processing.Utilize advanced skills in MS Office (Excel, Word, PowerPoint) for reporting and documentation.Maintain high attention to detail and operate as a collaborative team player.Understand and execute KYC checks, account setup, and related party onboarding.Be flexible in supporting on-demand client requests and priority tasks. Read LessResponsible for managing complaints raised by customers (directly or via third parties like Claims Management Companies or solicitors) regarding issues with their Vehicle finance loan. These complaints typically involve concerns about commission beyond the interest rate limits set by the Financial Conduct Authority (FCA) & Irresponsible lending practices This refers to situations where the finance company may have failed to properly assess whether the customer could realistically afford to repay the loan
Key Responsibilities:
Complaint Logging:
Log all received complaints into the system within 5 working days of receipt.Complaint Review:
Understand the nature of the complaint, including:Allegations of hidden or excessive commissionClaims of undisclosed interest ratesConcerns about irresponsible lendingInformation Gathering:
Retrieve relevant finance agreement details from internal applicationsCheck for any commission arrangements or discretionary commission agreementsCommunication:
Respond to the complainant or their representative within the required timeframeProvide clear, transparent information about commission and interest arrangementsDocumentation:
Ensure signed Letters of Authority are in place when dealing with third parties Read LessKey Responsibilities:
Apply a detailed understanding of AAF Lending Policy, Standards, and Lending Criteria to assess loan applications.Evaluate commercial mortgage products for eligibility and suitability based on customer profiles and property types.Use front-end systems to submit and track CRE applications through to credit approval.Prepare credit papers for submission to UK based's Credit team, ensuring clarity and completeness.Maintain a minimum 98% right-first-time documentation standard, ensuring accuracy and compliance.Work both independently and collaboratively to meet deadlines and service level agreements (SLAs).Adapt quickly to changing priorities and work proportionately based on transaction complexity.Contribute to process improvement initiatives, identifying areas for efficiency and automation.Build strong working relationships with internal stakeholders through clear and effective communication.Liaise with KYC and Financial Crime departments to resolve onboarding issues related to fraud or compliance.Attend ad hoc meetings as required by the UK team.Perform additional tasks as assigned to support the CRE Lending function.Candidate Profile:
Education & Experience:Bachelor's degree in finance, Economics, Accounting, or related field.1-3 years of experience in credit analysis, commercial lending, or financial services.Exposure to UK banking or international financial institutions is preferred.Skills & Competencies:
Strong analytical and documentation skills.Proficiency in Excel and financial modelling.Excellent written and verbal communication in English.Ability to work across time zones and manage remote stakeholder relationships.Familiarity with UK lending practices and compliance standards (training will be provided).Desirable Qualifications:
Progress toward CFA, FRM, or similar certifications.Understanding of UK property markets and commercial lending products. Read LessWe are seeking a skilled U.K Mortgage Underwriter with expertise in the 4 C's of underwriting (Credit, Capacity, Collateral, and Capital). The ideal candidate will have experience in risk assessment, income calculations, and property evaluation, ensuring compliance with underwriting guidelines and regulatory standards.
Shift & Working Days:
Shift: U.K (11am -11pm).Working Days: 5 days of working.Key Responsibilities:
Underwriting Activities: Review, analyze, and approve/deny mortgage applications based on risk assessment and investor guidelines.4 C's of Underwriting: Evaluate borrower's Credit, Capacity, Collateral, and Capital to determine loan eligibility.Income Calculation: Assess borrower income using tax returns, W-2s, pay stubs, and financial statements.Risk Assessment: Analyze creditworthiness, property valuation, and overall lending risks to ensure sound decision-making.Compliance & Quality Control: Ensure adherence to federal, state, and investor regulations, maintaining high-quality underwriting standards.Collaboration: Work closely with loan officers, processors, and other stakeholders to streamline the underwriting process.Requirements:
Experience: Minimum 2 years in mortgage underwriting, preferably in U.S. or U.K. or global residential loans.Attention to Detail: Strong analytical skills to assess financial documents and property risks accurately.Communication: Ability to articulate underwriting decisions effectively to internal teams and external stakeholders. Read LessAbout the Role
We are looking for a motivated Recruiter to join our team at Selections HR. You will be responsible for end-to-end recruitment across multiple industries, including sourcing, screening, coordinating interviews, and closing roles efficiently.
Key Responsibilities
Understand client requirements and source relevant talentScreen candidates via calls and assess fitmentCoordinate interviews and track hiring progressMaintain candidate pipeline and closure reportsBuild strong talent networks for future hiringRequirements
1-10 years of recruitment experience (agency)Strong communication and sourcing skillsFamiliarity with job portals (Naukri, LinkedIn, etc.)Energetic, target-driven, and process-oriented Read Less