Job Title
Junior Customer Success Manager - B2B SaaS (Banking & Fintech)
Location:
UAE (Dubai / Abu Dhabi) - Hybrid / Onsite
Experience:
1-3 years in Customer Success, Account Management, or B2B Client-Facing roles
(Banking / Fintech / SaaS experience preferred)
Role Overview:
We are seeking a proactive and customer-focused Junior Customer Success Manager to support and grow relationships with B2B clients across Banking, Fintech, and SaaS in the UAE market.
This role focuses on customer onboarding, adoption, retention, and value realization, working closely with Sales, Product, and Support teams to ensure customers achieve measurable outcomes from our solutions.
Key Responsibilities:
Customer Onboarding & Adoption
Support onboarding of new B2B customers, ensuring smooth implementation and early value realization.Act as a primary point of contact for assigned accounts during post-sales lifecycle.Assist customers in understanding product features, workflows, and best practices.Track onboarding milestones and ensure timely go-lives.Customer Success & Retention
Monitor customer usage, health scores, and engagement metrics.Proactively identify risks, adoption gaps, and opportunities to improve customer satisfaction.Support renewal processes by ensuring consistent value delivery and relationship management.Handle customer queries, escalations, and coordination with internal support teams.Cross-Functional Collaboration
Work closely with Sales to ensure smooth handover from sales to post-sales.Collaborate with Product and Engineering teams to relay customer feedback and feature requests.Assist in preparing customer success reports, QBRs, and performance dashboards.Maintain accurate account information in CRM and CS tools.Industry-Specific Engagement (Banking & Fintech)
Understand client requirements related to compliance, security, data privacy, and regulatory standards.Support customers in navigating implementation within regulated environments.Assist in explaining technical workflows to non-technical stakeholders.Required Qualifications:
1-3 years of experience in Customer Success, Account Management, or Client Services.Exposure to B2B SaaS products, preferably in Fintech or Banking.Strong communication skills (verbal & written); ability to work with diverse stakeholders.Basic understanding of SaaS concepts: onboarding, adoption, churn, renewals.Comfortable working with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.).Ability to work in a fast-paced, multicultural UAE business environment.Nice to Have:
Experience working with UAE / GCC clients.Familiarity with banking workflows, payments, KYC, AML, compliance, or fintech platforms.Understanding of APIs, integrations, or technical onboarding processes.Experience supporting enterprise or mid-market B2B customers.Arabic language skills (not mandatory, but a plus).Key Skills & Attributes:
Customer-first mindsetStrong problem-solving abilitiesOrganized and detail-orientedAbility to manage multiple accounts simultaneouslyCollaborative and eager to learnProfessional communication and stakeholder managementWhat We Offer:
Competitive salary aligned with UAE market standardsPerformance-based incentivesExposure to Banking & Fintech clientsLearning and career growth into Senior CSM / Account Manager rolesWork in a fast-growing SaaS and Fintech ecosystem Read LessJob Title: Manager - Finance
Experience Required: 3 to 5 years post-qualification
Location: Bangalore
Department: Finance
Designation: Manager
Reporting To: Finance Controller
Role Overview:
We are seeking a qualified Chartered Accountant (CA) with 3-5 years of post-
qualification experience to join our finance team as a Manager for Treasury, Payroll and
Accounts Payables. The role will be responsible for overseeing treasury operations,
employee related payments (payroll, reimbursements etc.), vendor management, and
payables, along with ensuring accurate accounting, compliance, and process efficiency.
The position also involves managing provisions, prepaids, and fixed assets, while
driving process improvements and SOP adherence.
Key Responsibilities:
1. Treasury Management
Manage day-to-day fund flow, cash management, and bank reconciliations.
Ensure optimal utilization of available funds and maintain liquidity for operational
requirements.
Coordinate with banks for treasury operations, investment management, and
other financial arrangements.
Monitor and report on daily, weekly, and monthly cash positions.
2. Payroll & Employee Payments
Oversee monthly payroll processing in coordination with HR, ensuring accuracy
and timely disbursement.
Handle full and final settlements, reimbursements, and other employee-related
payments.
Ensure compliance with statutory requirements such as PF, ESI, TDS, and other
labor laws.
Reconcile payroll-related accounts and prepare required reports for management
and auditors.
3. Accounts Payable & Vendor Management
Supervise invoice processing, validation, and timely payment cycles.
Maintain effective communication and relationships with vendors to ensure
smooth operations.
Oversee quarterly balance confirmations and reconciliations with key vendors.
Ensure proper accounting of provisions and prepayments.
Monitor the fixed asset register, capitalization, depreciation, and disposals.
4. Compliance & Audit Support
Support internal and statutory audits by preparing relevant schedules and
reconciliations.
Ensure adherence to company policies, internal controls, and accounting
standards.
Track compliance deliverables and ensure timely completion of related activities.
5. Process Improvement & Controls
Develop, circulate, and maintain Standard Operating Procedures (SOPs) for all
finance processes under scope.
Identify process gaps and implement automation or efficiency improvements.
Ensure strict adherence to SOPs and promote a culture of control and
compliance within the finance team.
Key Skills &Competencies:
Strong knowledge of treasury operations, payroll accounting, and accounts
payable.
Excellent analytical and reconciliation skills with attention to detail.
Proficiency in MS Excel and ERP systems (e.g., SAP, Oracle, Tally, NetSuite).
Hands on experience of accounting in Zohobooks is desired.
Sound understanding of accounting standards, statutory compliance, and audit
procedures.
Effective communication and stakeholder management skills.
Ability to manage multiple priorities in a dynamic environment.
Qualification:
Chartered Accountant (CA) with 3 to 5 years of post-qualification experience in
corporate finance, treasury, payroll, or payables functions - preferably within an
IT products or solutions company.
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