Own end-to-end success of learners for assigned cohorts throughout their journey -
Onboarding, Learning, Certification, and Placement.
Plan program timelines, manage capacity, and ensure cohorts meet learning and placement
KPIs.
Conduct orientation and induction sessions to set learner expectations and drive
engagement.
Create visibility into learner progress and proactively address challenges or drop-offs.
Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placement
teams to streamline program delivery.
Ensure SLA adherence and quick resolution for all learner queries through strong
coordination and ownership.
Maintain high customer satisfaction and NPS through empathy-driven interactions and
process excellence.
Track and analyze key data points such as attendance, assignment completion, assessment
performance, NPS, and placement funnel metrics.
Conduct weekly cohort reviews and present insights to leadership for continuous
improvement in learner experience and outcomes.
Build, implement, and maintain SOPs for all key processes across the learner lifecycle.
Define escalation paths, quality benchmarks, and standard delivery practices to ensure
consistency across cohorts.
Train and monitor the customer success and support teams to maintain quality and
empathetic communication standards.
Partner with hiring partners, corporate recruiters, and placement teams to align placement
outcomes, timelines, and feedback loops.
Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interview
preparation.
Track placement metrics, drive conversions, and report success rates regularly.
Oversee classroom logistics, student communications, and on-ground execution for smooth
cohort operations.
Handle escalations and crisis situations with composure and problem-solving skills.
Maintain a strong online reputation and testimonials through positive learner engagement
and feedback.
Identify and develop new initiatives or alternate revenue streams that enhance the learner
experience or organization growth
