About SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you passionate about driving operational excellence and building efficient supply ecosystems? If yes, we're looking for you.
As a Deputy General Manager - Vending Supply at SmartQ, you will lead end-to-end supply operations across India, including product sourcing, supply planning, logistics, and inventory management for our vending business.
Your focus will be on ensuring uninterrupted product availability, optimizing costs, and maintaining high service standards in line with business SLAs. You will drive vendor performance, manage procurement, and ensure compliance with quality standards while supporting business growth.
This role requires a strong balance of strategic thinking and execution, along with experience in managing large-scale supply operations. If you're a results-driven leader ready to build scalable and efficient supply systems, we'd love to hear from you.
What you will be doing:
Supply Chain & Operations ManagementPlan and manage pan-India product supply (FMCG / beverages / snacks / consumables) for vending machines.Ensure 100% machine fill-rate and minimal stock-outs across locations.Drive forecasting, replenishment, and SKU rationalization based on sales trends and machine productivity.Oversee regional warehouses, depots, and distributors supporting vending operations.2. Vendor & Procurement Management
Identify, onboard, and manage national & regional suppliers.Lead price negotiations, contracts, and annual rate agreements to improve margins.Monitor vendor KPIs: service levels, fill rates, quality, delivery timelines.Develop alternate sourcing strategies to mitigate supply risks.3. Inventory & Cost Control
Own inventory planning, ageing control, expiry management, and shrinkage reduction.Optimize working capital through improved inventory turns and DOH.4. Quality, Compliance & Process Improvement
Ensure products meet food safety, statutory, and company quality standards.Drive SOPs for handling, storage, and replenishment of vending products.Lead process automation and system enhancements (ERP, SFA, inventory tools).5. Stakeholder & Team Management
Collaborate with sales, operations, finance, and service teams.Present MIS, dashboards, and performance reports to leadership.What you need to bring:
Bachelor's degree in supply chain, Engineering, Commerce, or Business(MBA / PGDM - Operations preferred).5+ year's experience in supply chain / procurement / distribution.Strong exposure to FMCG, vending, retail, QSR, or consumer goods.Proven experience managing pan-India supply networks.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place
Read LessAbout SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Manager - Site Operations?
Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you.
As a Manager - Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and efficiently resolve operational challenges. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.
Roles and responsibilities:
Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.Conduct food wastage analysis and implement cost-optimization initiatives.Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.Manage vendor rotations and plan the operations for the assigned clients.Qualifications:
Graduate/Diploma in Hotel Management discipline.Proven 3+years experience in food industry.Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.Flexible and willing to take on any tasks to support team efforts.Excellent written and verbal communication skills.Strong interpersonal skills.Sound knowledge and experience of working with food, technology and people managementResult-oriented and accountabilityProven experience in managing successful teams in a similar environmentExcellent financial and application acumenSelf-motivated, agile and ability to adapt to a changing environmentMessage from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Manager - Site Operations?
Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you.
As a Manager - Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and efficiently resolve operational challenges. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.
Roles and responsibilities:
Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.Conduct food wastage analysis and implement cost-optimization initiatives.Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.Manage vendor rotations and plan the operations for the assigned clients.Qualifications:
Graduate/Diploma in Hotel Management discipline.Proven 3+years experience in food industry.Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.Flexible and willing to take on any tasks to support team efforts.Excellent written and verbal communication skills.Strong interpersonal skills.Sound knowledge and experience of working with food, technology and people managementResult-oriented and accountabilityProven experience in managing successful teams in a similar environmentExcellent financial and application acumenSelf-motivated, agile and ability to adapt to a changing environmentMessage from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Key Responsibilities
Calendar & Meeting Management
Manage and coordinate executive calendars, appointments, and meetings.Schedule internal and external meetings while optimizing leadership availability.Prepare meeting agendas, presentations, and minutes of meetings (MoM).Track action items and ensure timely follow-up.Travel & Logistics Management
Support during domestic and international travel, accommodation, and transportation.Prepare travel itineraries and manage travel-related documentation and expenses.Communication & Stakeholder Coordination
Act as a point of contact between executives and internal/external stakeholders.Draft, review, and manage emails, reports, and business correspondence.Coordinate with various departments to ensure smooth execution of business priorities.Administrative Support
Maintain confidential records, documents, and reports.Handle expense claims, invoices, and administrative requirements.Project & Operational Support
Assist in tracking strategic initiatives and leadership action plans.Coordinate cross-functional projects and ensure timely completion of deliverables.Support leadership with data collection & coordination.Required Skills & Qualifications
Bachelor's degree in business administration, Management, or a related field.3-8 years of experience as an Executive Assistant, Personal Assistant, or similar role.Excellent verbal and written communication skills.Strong organizational and time-management abilities.Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.Ability to handle confidential information with discretion.Strong stakeholder management and multitasking skills.Preferred Skills:
Experience supporting C-level executives or founders.Project coordination and reporting experience.Ability to work independently and manage multiple priorities effectively.Key Competencies
Attention to DetailMultitaskingProfessionalism & ConfidentialityProblem-SolvingOwnership & AccountabilityInterpersonal SkillsTime ManagementAdaptabilityMessage from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Key Responsibilities
Calendar & Meeting Management
Manage and coordinate executive calendars, appointments, and meetings.Schedule internal and external meetings while optimizing leadership availability.Prepare meeting agendas, presentations, and minutes of meetings (MoM).Track action items and ensure timely follow-up.Travel & Logistics Management
Support during domestic and international travel, accommodation, and transportation.Prepare travel itineraries and manage travel-related documentation and expenses.Communication & Stakeholder Coordination
Act as a point of contact between executives and internal/external stakeholders.Draft, review, and manage emails, reports, and business correspondence.Coordinate with various departments to ensure smooth execution of business priorities.Administrative Support
Maintain confidential records, documents, and reports.Handle expense claims, invoices, and administrative requirements.Project & Operational Support
Assist in tracking strategic initiatives and leadership action plans.Coordinate cross-functional projects and ensure timely completion of deliverables.Support leadership with data collection & coordination.Required Skills & Qualifications
Bachelor's degree in business administration, Management, or a related field.3-8 years of experience as an Executive Assistant, Personal Assistant, or similar role.Excellent verbal and written communication skills.Strong organizational and time-management abilities.Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.Ability to handle confidential information with discretion.Strong stakeholder management and multitasking skills.Preferred Skills:
Experience supporting C-level executives or founders.Project coordination and reporting experience.Ability to work independently and manage multiple priorities effectively.Key Competencies
Attention to DetailMultitaskingProfessionalism & ConfidentialityProblem-SolvingOwnership & AccountabilityInterpersonal SkillsTime ManagementAdaptabilityMessage from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessSmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Accounts Payable - Intern?
If you are someone who enjoys working with numbers, ensuring accuracy in financial processes, and building strong, collaborative relationships with vendors and internal teams, then we are looking for you.
As an Accounts Payable Intern at SmartQ, your primary responsibility will be to support the end-to-end accounts payable process, ensuring timely and accurate processing of invoices and payments. You will assist in maintaining financial records, verifying documentation, and helping resolve discrepancies in coordination with vendors and internal stakeholders.
In addition, you will gain hands-on exposure to accounting operations, compliance processes, and financial reporting workflows. Strong attention to detail, good analytical skills, and the ability to work collaboratively in a fast-paced environment will be key to success in this role.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
Roles and responsibilities:
Invoice Processing
•Review and verify vendor invoices to ensure accuracy and compliance with company policies.
•Enter invoices into the accounting system with correct coding and documentation.
Payment Processing
•Assist in preparing and processing electronic payments and bank transfers.
•Support the preparation and distribution of payment checks.
Record Maintenance
•Maintain organized and accurate financial records and supporting documents.
•Assist in generating accounts for payable reports and related documentation as required.
Reconciliation & Closing Support
•Support reconciliation of vendor statements and help resolve discrepancies.
•Assist with month-end and year-end closing activities as needed.
Qualifications:
•Bachelor's degree in accounting, finance, business administration, or a related field.
•Basic understanding of accounting principles and financial practices.
•Proficiency in Microsoft Office applications, especially MS Excel.
•Strong attention to detail with good organizational skills.
•Excellent written and verbal communication skills.
•Ability to work independently and collaborate effectively within a team.
•Team player with a positive attitude and a willingness to learn.
Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessSmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Accounts Payable - Intern?
If you are someone who enjoys working with numbers, ensuring accuracy in financial processes, and building strong, collaborative relationships with vendors and internal teams, then we are looking for you.
As an Accounts Payable Intern at SmartQ, your primary responsibility will be to support the end-to-end accounts payable process, ensuring timely and accurate processing of invoices and payments. You will assist in maintaining financial records, verifying documentation, and helping resolve discrepancies in coordination with vendors and internal stakeholders.
In addition, you will gain hands-on exposure to accounting operations, compliance processes, and financial reporting workflows. Strong attention to detail, good analytical skills, and the ability to work collaboratively in a fast-paced environment will be key to success in this role.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
Roles and responsibilities:
Invoice Processing
•Review and verify vendor invoices to ensure accuracy and compliance with company policies.
•Enter invoices into the accounting system with correct coding and documentation.
Payment Processing
•Assist in preparing and processing electronic payments and bank transfers.
•Support the preparation and distribution of payment checks.
Record Maintenance
•Maintain organized and accurate financial records and supporting documents.
•Assist in generating accounts for payable reports and related documentation as required.
Reconciliation & Closing Support
•Support reconciliation of vendor statements and help resolve discrepancies.
•Assist with month-end and year-end closing activities as needed.
Qualifications:
•Bachelor's degree in accounting, finance, business administration, or a related field.
•Basic understanding of accounting principles and financial practices.
•Proficiency in Microsoft Office applications, especially MS Excel.
•Strong attention to detail with good organizational skills.
•Excellent written and verbal communication skills.
•Ability to work independently and collaborate effectively within a team.
•Team player with a positive attitude and a willingness to learn.
Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as an Associate Relationship Manager?
As an Associate Relationship Manager at SmartQ, you will support and assist in leading a frontline Partner team of food service associates. Your role will involve coordinating key tasks related to food production planning, engineering support, and front-of-house operations. You will also help ensure that all activities adhere to Health & Safety and Food Safety regulations.
You will contribute to the smooth and efficient execution of the contract, working in alignment with the agreed terms and conditions. Additionally, you will play an active role in enhancing the overall customer experience through effective coordination and service support.
Do you have these skills and the drive to make a meaningful impact in the world of food and technology? Join us today!
Key responsibilities
Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.Manage vendor rotations and plan the operations for the assigned clients.Qualifications:
Graduate/Diploma in Hotel Management discipline.Overall 3+years of experience Internal.Proven experience in food industry.Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.The ability to handle pressure and meet deadlines.Flexible and willing to take on any tasks to support team efforts.Excellent written and verbal communication skills.Strong interpersonal skills.Sound knowledge and experience of working with food, technology and people managementResult-oriented and accountability.Proven experience in managing successful teams in a similar environment.Excellent financial and application acumen.Self-motivated, agile and ability to adapt to a changing environment.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout Company:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you passionate about delivering exceptional customer support and ensuring a seamless client experience across enterprise environments?
We are looking for a Senior Customer Support Executive who can act as the voice of SmartQ by managing customer interactions, resolving escalations, mentoring support teams, and collaborating with cross-functional stakeholders to enhance overall customer satisfaction. The ideal candidate should have strong communication skills, hands-on experience in handling enterprise clients, and the ability to thrive in a fast-paced, shift-based support environment while maintaining high service standards and SLA adherence.
Roles and responsibilities
Qualifications
Possess 3-6 years of relevant experience in customer support, preferably in SaaS or technology-based environments.Demonstrate excellent verbal and written communication skills in English; regional language proficiency is an added advantage.Hands-on experience with CRM tools such as Zendesk, Freshdesk, or Salesforce.Strong analytical and troubleshooting skills with the ability to interpret customer support metrics and data.Proven ability to handle customer escalations and provide customer-first solutions.Strong stakeholder management and collaboration skills across cross-functional teams.Ability to multitask efficiently and work effectively in a fast-paced, shift-based environment.Good email etiquette and professional communication skills.Experience in process documentation, team mentoring, and support operations is preferred.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout Company:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you passionate about delivering exceptional customer support and ensuring a seamless client experience across enterprise environments?
We are looking for a Senior Customer Support Executive who can act as the voice of SmartQ by managing customer interactions, resolving escalations, mentoring support teams, and collaborating with cross-functional stakeholders to enhance overall customer satisfaction. The ideal candidate should have strong communication skills, hands-on experience in handling enterprise clients, and the ability to thrive in a fast-paced, shift-based support environment while maintaining high service standards and SLA adherence.
Roles and responsibilities
Qualifications
Possess 3-6 years of relevant experience in customer support, preferably in SaaS or technology-based environments.Demonstrate excellent verbal and written communication skills in English; regional language proficiency is an added advantage.Hands-on experience with CRM tools such as Zendesk, Freshdesk, or Salesforce.Strong analytical and troubleshooting skills with the ability to interpret customer support metrics and data.Proven ability to handle customer escalations and provide customer-first solutions.Strong stakeholder management and collaboration skills across cross-functional teams.Ability to multitask efficiently and work effectively in a fast-paced, shift-based environment.Good email etiquette and professional communication skills.Experience in process documentation, team mentoring, and support operations is preferred.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
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