Business Head
Are you passionate about the Food & Beverage industry and motivated to drive Business excellence? If so, we invite you to explore this exciting opportunity with us.
As a Business Head at SmartQ you will be spearheading the development of new business, setting the course for other business verticals to follow, executing high-level business strategies, and championing the pursuit of organizational excellence. Your expertise will be crucial in defining and realizing our global aspirations, driving sustainable growth, and ensuring our position as a leader in the industry.
We are looking for a dynamic professional with strong operational expertise and proven leadership experience who can make a meaningful impact on our expanding business presence. If you are eager to contribute to the evolving world of food and technology and possess the skills to lead with excellence, we would be delighted to have you join our team.
About SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Roles and responsibilities :
Develop and execute comprehensive business strategies aligned with the company's vision, objectives, and long-term growth plans within the F&B industry.Conduct in-depth market analysis to identify emerging trends, customer preferences, and new business opportunities, enabling the organization to maintain a strong competitive advantage.Manage end-to-end operations of the F&B business unit, ensuring seamless coordination across departments and delivering operational excellence.Streamline operational processes and implement efficiency-driven initiatives to enhance productivity, optimize resource utilization, and reduce operational costs.Lead financial planning, budgeting, forecasting, and P&L management to achieve revenue growth, profitability, and financial sustainability targets.Lead, mentor, and develop high-performing teams by fostering collaboration, accountability, and continuous learning to ensure individual and organizational success.Promote a positive and customer-focused workplace culture that encourage teamwork, innovation, and superior service delivery.Identify and pursue new business expansion opportunities across existing and untapped markets while collaborating with sales and marketing teams to strengthen business development and accelerate revenue generation.Monitor key business metrics, operational KPIs, and financial performance to ensure continuous improvement and achievement of organizational goals.Ensure compliance with industry regulations, quality standards, food safety protocols, and company policies across all business operations.Qualifications:
Proven 10 + years of progressive leadership experience in the food services/F&B industry, with a strong track record of driving business growth, operational excellence, and profitability in high-performance environments.Bachelor's or Master's degree in Business Administration, Management, Hospitality, or a related discipline from a recognized institution.Demonstrated success in leading large-scale business operations, managing cross-functional teams, and delivering strategic initiatives in a senior leadership capacity.Exceptional strategic thinking, business acumen, and problem-solving capabilities with the ability to make data-driven decisions in fast-paced and dynamic environments.Strong leadership, stakeholder management, communication, and interpersonal skills with the ability to influence teams, partners, and senior management effectively.Sound financial expertise with proven experience in budgeting, forecasting, P&L management, cost optimization, and revenue enhancement strategies.Deep understanding of the food services industry, market trends, customer behavior, operational best practices, and competitive business landscapes.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Executive - HSEQ?
As Executive- HSEQ at SmartQ, you will leverage your expertise in risk assessment and policy implementation to maintain a safe, compliant, and high-quality work environment. We are seeking a detail-oriented professional with strong regulatory knowledge and a proactive approach to problem-solving.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
Roles and responsibilities:
Develop, update, and deliver HSEQ training materials and maintain a structured training calendar for site staff.Implement the HSEQ framework and ensure compliance with SmartQ standards, SOPs, equipment safety protocols, and statutory requirements across all operating sites.Conduct HSEQ audits, review site performance, and drive corrective actions through structured improvement plans.Prepare snag reports for partner base kitchens and cafeteria counters in coordination with site operations teams.Liaise with client representatives to address HSEQ-related queries, conduct HSE discussions, and introduce best practices and improvements.Evaluate site staff performance against SmartQ HSE standards and provide guidance, coaching, and corrective support as needed.Manage HSEQ and FOSTAC certifications, including audits, renewals, and recertifications across locations.Collect and analyze employee and client feedback to strengthen HSE practices at cafeteria operations.Investigate incidents, accidents, and near misses, and prepare Root Cause Analysis (RCA) along with Corrective and Preventive Action (CAPA) reports.Qualification:
Bachelor's degree in food science, Environmental Science, Occupational Safety, or related discipline.Minimum of 2 years' experience in HSEQ roles, preferably within the food or hospitality industry.In-depth knowledge of HACCP, ISO 22000, OSHA, and applicable local HSEQ regulations.Proven expertise in risk assessment, policy implementation, and conducting audits.Ability to deliver effective training sessions and foster a strong safety-first culture.Excellent communication, analytical, and problem-solving abilities.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Relationship Manager?
As an Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.
Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
Key roles and responsibilities:
Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.Conduct food wastage analysis and implement cost-optimization initiatives.Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.Manage vendor rotations and plan the operations for the assigned clients.Qualifications:
Graduate/Diploma in Hotel Management discipline.Overall 5+years of experience Internal.Proven experience in food industry.Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.The ability to handle pressure and meet deadlines.Flexible and willing to take on any tasks to support team efforts.Excellent written and verbal communication skills.Strong interpersonal skills.Sound knowledge and experience of working with food, technology and people managementResult-oriented and accountabilityProven experience in managing successful teams in a similar environmentExcellent financial and application acumenSelf-motivated, agile and ability to adapt to a changing environmentMessage from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Executive - Operations?
Are you passionate about operational efficiency and committed to fostering strong, value-driven client relationships, we invite you to explore this opportunity.
As an Executive - Operations at SmartQ, you will oversee and enhance daily operations to ensure efficiency, consistency, and alignment with the organization's strategic goals. This position requires strong skills in vendor management, client and team coordination, and problem-solving to effectively handle operational challenges.
If these skills align with your strengths and you are enthusiastic about contributing to the growing food and technology sector, then you are exactly who we are looking for.
Roles and responsibilities:
Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.Qualifications:
A minimum of 1+ year of relevant experience is required.Graduate/Diploma in Hotel Management discipline.Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language.Basic computer skills, eager to learn, and demonstrates honesty and integrity.A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.Flexible and willing to take on any tasks to support team efforts.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Executive - Operations?
Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.
As Executive- Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
Roles and responsibilities:
Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.Drive the adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.Qualifications:
A minimum of 1+ year of relevant experience is required.Graduate/Diploma in Hotel Management discipline.Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.Basic computer skills, eager to learn, and demonstrates honesty and integrity.A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.Flexible and willing to take on any tasks to support team efforts.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Site Manager - Operations?
We are looking for a dynamic and detail-oriented Site Manager - Operations to oversee end-to-end food aggregation operations. The ideal candidate should have a strong hospitality background and a deep understanding of food trends and customer preferences. They will be responsible for managing vendor and client relationships while ensuring high-quality service delivery.
The role requires expertise in menu engineering and creating innovative food combinations to drive sales.
Roles & Responsibilities
Build and manage strong relationships with vendors, ensuring quality, consistency, and timely service.Act as the primary point of contact for clients, ensuring high satisfaction and seamless operations.Apply strong food knowledge to maintain quality standards, presentation, and customer preferences.Oversee daily site operations leveraging hospitality/hotelier experience.Introduce creative food concepts, seasonal offerings, and experience enhancements.Curate and promote effective food combos.Monitor vendor performance and ensure compliance with agreed standards and SLAs.Analyze customer feedback and performance metrics to drive continuous improvements.Ensure hygiene, safety, and operational excellence across the site.Qualifications:
Bachelor's degree in Hotel Management, Hospitality, or related field.3+ years of relevant experience in food aggregation, hospitality, or F&B operations.Strong understanding of menu planning and food costing.Excellent communication and stakeholder management skills.Creative mindset with a passion for food innovation.Ability to manage multiple vendors and client expectations simultaneously.Strong problem-solving and decision-making skills.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Senior Executive - HSEQ?
SmartQ is looking for a Senior Executive - HSEQ to ensure regulatory compliance, implement effective safety procedures, and promote sustainable practices across operations.
In this role, you will leverage your expertise in risk assessment and policy implementation to maintain a safe, compliant, and high-quality work environment. We are seeking a detail-oriented professional with strong regulatory knowledge and a proactive approach to problem-solving.
Roles & Responsibilities
Develop, update, and deliver HSEQ training materials and maintain a structured training calendar for site staff. Implement the HSEQ framework and ensure compliance with SmartQ standards, SOPs, equipment safety protocols, and statutory requirements across all operating sites. Conduct HSEQ audits, review site performance, and drive corrective actions through structured improvement plans. Prepare snag reports for partner base kitchens and cafeteria counters in coordination with site operations teams. Liaise with client representatives to address HSEQ-related queries, conduct HSE discussions, and introduce best practices and improvements. Evaluate site staff performance against SmartQ HSE standards and provide guidance, coaching, and corrective support as needed. Manage HSEQ and FOSTAC certifications, including audits, renewals, and recertifications across locations. Collect and analyze employee and client feedback to strengthen HSE practices at cafeteria operations. Investigate incidents, accidents, and near misses, and prepare Root Cause Analysis (RCA) along with Corrective and Preventive Action (CAPA) reports.
Qualification:
Bachelor's degree in food science, Environmental Science, Occupational Safety, or related discipline. Minimum of 2 years' experience in HSEQ roles, preferably within the food or hospitality industry. In-depth knowledge of HACCP, ISO 22000, OSHA, and applicable local HSEQ regulations. Proven expertise in risk assessment, policy implementation, and conducting audits. Ability to deliver effective training sessions and foster a strong safety-first culture. Excellent communication, analytical, and problem-solving abilities.
Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Associate Relationship Manager?
As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.
Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
Key roles and responsibilities:
Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.Conduct food wastage analysis and implement cost-optimization initiatives.Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.Manage vendor rotations and plan the operations for the assigned clients.Qualifications:
Graduate/Diploma in Hotel Management discipline.Overall 3+years of experience Internal.Proven experience in food industry.Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.The ability to handle pressure and meet deadlines.Flexible and willing to take on any tasks to support team efforts.Excellent written and verbal communication skills.Strong interpersonal skills.Sound knowledge and experience of working with food, technology and people managementResult-oriented and accountabilityProven experience in managing successful teams in a similar environmentExcellent financial and application acumenSelf-motivated, agile and ability to adapt to a changing environmentMessage from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ:
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Executive - Site Operations?
Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you.
As a Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.
Roles and responsibilities:
Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers. Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets. Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates. Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager. Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs). Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations. Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.Qualifications:
A minimum of 1+ year of relevant experience is required. Graduate/Diploma in Hotel Management discipline. Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude. Basic computer skills, eager to learn, and demonstrates honesty and integrity. A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative. Flexible and willing to take on any tasks to support team efforts.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read LessAbout SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People Great Food Great Experience Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn 'Life' page. It offers an authentic glimpse into the journey you could be part of:
Are you excited to join our team as Senior Relationship Manager?
As a Senior Relationship Manager at SmartQ, you will play a critical role in managing and expanding high-value client relationships while ensuring exceptional service delivery, client satisfaction, and sustained business growth. This role goes beyond day-to-day account management - you will act as a trusted advisor to clients, driving strategic initiatives, operational excellence, and commercial success.
With a strong blend of leadership, strategic thinking, and deep understanding of food-service operations and technology-led solutions, you will be instrumental in strengthening SmartQ's presence across key accounts.
Roles & Responsibilities
Client & Relationship Management
Serve as the senior point of contact for key and enterprise clients, building long-term, value-driven partnerships.Lead strategic client engagements, governance meetings, food committee discussions, and Quarterly/Monthly Business Reviews.Drive client retention, account expansion, NPS improvement, and overall relationship health.Understand evolving client needs and proactively recommend solutions aligned with SmartQ's offerings.Operations Oversight
Provide strategic oversight of food service operations across multiple client locations.Ensure delivery excellence across buffet services, special events, pop-ups, and customized requirements.Ensure adherence to SmartQ standards, SLAs, contractual obligations, and statutory norms.Monitor food quality, service standards, hygiene, and safety across all assigned accounts.Optimize utilization of manpower, resources, utilities, and technology to enhance efficiency and performance.Vendor & Partner Management
Oversee vendor and partner ecosystems across accounts, including onboarding, negotiations, performance reviews, and compliance.Collaborate with vendors to improve sales performance, menu innovation, and customer satisfaction.Drive initiatives to reduce food wastage and improve operational profitability.Ensure timely vendor payments, documentation accuracy, and resolution of escalations.Financial & Commercial Leadership
Own P&L responsibility for assigned accounts, including budgeting, forecasting, and cost control.Partner with finance teams for accurate invoicing, collections, and financial reporting.Analyze food costs, wastage, and operational expenses to implement cost-optimization strategies.Identify and drive upselling and cross-selling opportunities to grow account revenues.Compliance, Audits & HSEQ
Ensure strict compliance with HSEQ, food safety, and statutory regulations across all sites.Lead and manage internal, external, and client audits, including QHSE and transactional audits.Work with HSEQ teams to implement corrective and preventive action plans.Maintain robust documentation and audit readiness at all times.Data, Analytics & Reporting
Leverage data analytics to track performance, identify trends, and drive continuous improvement.Prepare and present MBRs, MIS reports, dashboards, and executive-level client presentations.Utilize insights from audits, feedback, and surveys to enhance service quality and menu engineering.Team Management
Lead, mentor, and develop multi-site teams, fostering a culture of ownership, accountability, and collaboration.Drive people engagement, retention, training, and performance management.Act as a bridge between clients and internal teams to ensure seamless service delivery.Ensure effective adoption and smooth functioning of SmartQ's food-technology platforms.Branding & Growth Initiatives
Support branding, marketing, and engagement initiatives at client locations.Communicate and drive adoption of new products, service enhancements, and operational innovations.Contribute to strategic growth initiatives and expansion of key accounts.Qualifications:
5+ years of overall experience, with at least 4-5 years in a senior relationship/account management role.Graduate/Diploma in Hotel Management or a related discipline.Strong experience in managing large or complex client portfolios in food services, hospitality, or food-tech environments.Excellent written and verbal communication skills.Strong commercial acumen with proven P&L ownership experience.Proven ability to lead, influence, and manage high-performing teams.Sound knowledge of food operations, technology-enabled solutions, and HSEQ standards.Basic Food Hygiene certification preferred.Highly self-motivated, agile, and adaptable in a fast-paced environment.Results-driven with a strong sense of accountability and ownership.Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Read Less