Position: Customer Support Executive (Service Advisory)
Salary:- upto 18k to 24k CTC
Experience:- Fresher and experience both welcome
Skills:- Excellent communication skills.
Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur)
Job Type: Full-Time Timings: 10 AM to 7 PM
Company Overview
Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care.
With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences.
Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at and follow us on Instagram
Responsibilities
Responsibilities-
• Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury accessories) to determine required services and provide accurate estimates.
• Communicate service options clearly to customers and upsell additional restoration or protection services where appropriate.
• Develop technical expertise in luxury brands and restoration techniques to enhance service suggestions.
• Coordinate with the backend workshop team and technicians to ensure accurate processing of customer articles.
• Support the customer support team by providing rough estimates for online queries received by the sales team.
• Maintain consistent communication with customers via chat and phone to explain inspection results and service procedures.• Ensure high-quality client handling with professionalism and attention to detail.
• Stay informed about the latest trends in luxury brands, restoration methods, and customer care best practices.
Requirements-
• Strong communication skills, both written and verbal, with a professional and customer-friendly approach.
• Keen eye for detail and a methodical approach to inspecting customer articles.
• Ability to understand and explain technical service options and restoration procedures.
• Willingness to learn and develop knowledge of luxury brands, restoration techniques, and premium materials.
• Prior experience in customer-facing roles, particularly in luxury retail, e-commerce, or a service-oriented industry, is a plus.
• Proficiency in handling customer interactions over chat and phone.
• Ability to multitask, manage priorities, and ensure accuracy under tight timelines.
• 1-3 years of experience in retail, customer service, or technical roles involving luxury goods.
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