Job Description: L2 End-User Computing (EUC) Administrator
Responsibilities:
Provide L2 support for Windows OS and MacOS: application installs/uninstalls, OS patching, crash/BSOD analysis, and performance troubleshooting.Support firmware, driver, and patch deployment for end-user devices.Troubleshot disk space/storage errors, boot issues, and driver-related problems.Configure and troubleshoot GPOs, policies, CSP registry settings, and OS controls.Manage Workspace ONE (AirWatch) or Intune:Create/manage Smart Groups, Profiles, and Assignments.Perform app/package deployments and compliance checks.Troubleshoot deployment failures and generate RCA.Run and validate APIs via Postman for testing and automation support.Document SOPs/KBs, hand over fixes to L1, and maintain shift handover logs.Participate in user calls, escalation handling, and SLA adherence in 24x7 operations.Troubleshooting:
Application installs, Uninstall, updates, crashes, freezes, and performance issues.Windows/macOS update failures and patch errors.Workspace ONE / Intune profile/app deployment failures.Registry, GPO, and CSP policy conflicts.Disk cleanup/storage errors, slowness, and boot issues.Driver and firmware issues (audio, video, display, network, storage).macOS: FileVault, Keychain, Wi-Fi/proxy, application crashes.Qualifications:
Bachelor's degree or certification in IT with 3-5 years of EUC/IT support experience.Strong troubleshooting knowledge of Windows 11 and macOS.Hands-on experience with Workspace ONE (AirWatch) or Microsoft Intune for profiles, groups, and deployments.Understanding of GPOs, CSPs, and registry-based settings.Excellent documentation, RCA reporting, and communication skills.Ability to work in a 24x7 IT operations environment.Preferred Qualifications
Certifications in Workspace ONE, Intune, Microsoft, Apple, or ITIL.Exposure to scripting (PowerShell, Bash) for troubleshooting/automation.Familiarity with Postman and API testing. Read Less