About Us
Tails Nation is a premium pet store offering high-quality pet food, treats, toys, and grooming services. We focus on delivering a great in-store experience for pet parents along with expert guidance for their pets' needs.
Key Responsibilities
Handle day-to-day store operations and ensure smooth functioning
Achieve monthly sales targets and drive store revenue
Assist customers (pet parents) with the right product selection (food, treats, toys, grooming)
Upsell and cross-sell to increase average billing value
Maintain excellent customer service and build repeat customers
Manage inventory, stock levels, and product displays
Ensure store cleanliness, visual merchandising, and brand standards
Supervise and guide store staff (if applicable)
Coordinate with grooming/spa team for customer appointments
Requirements
1-4 years of experience in retail sales (pet store experience is a plus)
Strong communication and customer handling skills
Basic understanding of sales and targets
Comfortable with billing, POS systems, and inventory management
Willing to work on weekends and peak retail hours
Interest in pets and willingness to learn about pet products
What We're Looking For
Sales-driven and proactive mindset
Friendly, customer-first attitude
Ability to upsell without being pushy
Reliable and responsible with store operations
Salary & Benefits
Competitive fixed salary + performance incentives
Growth opportunity within Tails Nation
Hands-on learning in the pet care industry
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