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TECEZE
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  • z/OS System Programmer  

    - Chennai
    Job Title: z/OS System Programmer Location: Chennai, Bangalore, Noida... Read More

    Job Title: z/OS System Programmer

    Location: Chennai, Bangalore, Noida

    Experience: 7-10 Years

    Employment Type: Full-Time


    Mainframe z/OS Systems Programmer : 7-10 years of hands-on experience as a Mainframe Systems Programmer. Job Summary: We are seeking a highly skilled and experienced Mainframe z/OS Systems Programmer to join our dynamic IT team. The successful candidate will be responsible for the installation, maintenance, and upgrade of the z/OS operating system, as well as various Independent Software Vendor (ISV) products. This role requires deep technical expertise in mainframe technologies, a strong understanding of system performance tuning, problem diagnosis, and a commitment to ensuring the stability, security, and efficiency of our critical mainframe infrastructure. Key Responsibilities: z/OS Upgrades and Maintenance: Plan, prepare, and execute z/OS operating system upgrades (e.g., from z/OS 2.x to z/OS 3.x), including pre-installation checks, customization, testing, and post-upgrade verification. Apply IBM PTFs (Program Temporary Fixes) and APARs (Authorized Program Analysis Reports) to maintain system integrity and resolve reported issues. Perform regular IPLs (Initial Program Loads) and system restarts as required for maintenance and upgrades. Monitor z/OS system health, performance, and resource utilization using tools like RMF, SMF, Omegamon, etc. ISV Product Management: Install, configure, upgrade, and maintain a wide range of Independent Software Vendor (ISV) products (e.g., Broadcom/CA, BMC, IBM, Rocket Software, etc.). This includes products for security (ACF2, Top Secret, RACF), performance monitoring, job scheduling (CA-7, TWS), storage management (SMS, CA-Disk, FDR/ABR), database (DB2, IMS, VSAM), and other utilities. Collaborate with vendors for problem resolution, licensing, and technical support. Ensure compatibility and integration of ISV products with the z/OS environment. System Maintenance and Support: Perform system IPLs, reconfigurations, and PARMLIB updates. Manage and maintain critical system datasets (e.g., SYSRES, Page datasets, SMF datasets). Provide expert-level support for mainframe incidents, including problem determination, diagnosis, and resolution in a timely manner. Participate in on-call rotation for 24/7 support of critical systems. Performance Tuning and Optimization: Analyze system performance data to identify bottlenecks and recommend improvements. Tune various z/OS components, WLM (Workload Manager), and ISV products to optimize resource utilization and application performance. Automation and Scripting: Develop and maintain REXX, JCL, and other scripts for system automation, monitoring, and administrative tasks. Disaster Recovery and Business Continuity: Participate in the planning, testing, and execution of disaster recovery procedures for the mainframe environment. Ensure high availability and recoverability of critical systems. Documentation and Best Practices: Create and maintain comprehensive system documentation, including installation guides, configuration details, operational procedures, and troubleshooting guides. Adhere to ITIL best practices for change management, incident management, and problem management. Collaboration and Mentorship: Work closely with application development teams, database administrators, operations staff, and other infrastructure teams. Mentor junior systems programmers and share knowledge effectively. Security and Compliance: Implement and enforce security best practices within the z/OS environment and for ISV products. Ensure compliance with internal security policies and external regulations. Required Skills and Experience: 7-10 years of hands-on experience as a Mainframe Systems Programmer. In-depth knowledge and hands-on experience with z/OS operating system installation, configuration, and maintenance. Proven experience with major z/OS upgrades (e.g., from one version to another). Strong proficiency in JCL, TSO/ISPF, SMP/E, JES2/JES3. Extensive experience with the installation and support of various ISV products from vendors such as Broadcom/CA, BMC, IBM, and Rocket Software. Specific product experience in areas like: Security: RACF, ACF2, or Top Secret Performance Monitoring: Omegamon, RMF, SMF Scheduling: CA-7, TWS/OPC Storage Management: SMS, DASD management tools (e.g., CA-Disk, FDR/ABR) Database: DB2, IMS, VSAM Utilities: DFSORT, Syncsort Solid understanding of mainframe networking (TCP/IP, VTAM). Experience with z/OS performance tuning and capacity planning. Proficiency in REXX or other scripting languages for automation. Strong problem-solving, analytical, and troubleshooting skills. Excellent communication (written and verbal) and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Strong commitment to quality and attention to detail. Desired Skills and Experience (Plus Points): Experience with Parallel Sysplex environments. Knowledge of z/VM or Linux on Z. Experience with mainframe modernization initiatives or hybrid cloud environments. Certifications related to z/OS or specific mainframe technologies. Read Less
  • Cisco ACI Network Architect L4  

    - Mumbai
    Job Title: Cisco ACI Network Architect L4 :Seeking a 16+ years experie... Read More

    Job Title: Cisco ACI Network Architect L4 :


    Seeking a 16+ years experienced Network Architect with deep expertise in Cisco ACI fabric design, large-scale DC transformation, and L2/L3 fabric modernization for ultra-low latency, regulated financial environments.


    Key Responsibilities:

    Lead end-to-end ACI architecture, fabric design, migration strategies, and multi-site deployments.Define ACI policy models, multi-tenancy, segmentation, and integration with security & load balancer ecosystems.Govern ACI lifecycle management, SDN roadmap, micro-segmentation strategy & automation frameworks (Python/API/Ansible).Mentor L2/L3 ops teams, act as final escalation point for critical trading network incidents.Ensure fabric resilience, DR design, zero-downtime change governance, and regulatory audit compliance.Collaborate with CIO, cybersecurity, and platform heads to align network strategy with business continuity.Lead capacity planning, performance tuning, latency optimization, and proactive fault analytics using NAE/APIC insights.Engage with OEMs & stakeholders for tech refresh, RFP evaluations, and strategic network modernization.


    Technical & Leadership Requirements:

    16+ years in Data Center & Network Architecture with strong Cisco ACI fabric leadership.Expertise in VXLAN EVPN fabric design, APIC policy abstraction models, multi-site architecture.Proven experience in BFSI or stock exchange-grade networks with strict compliance and SLA models.Strong exposure to automation, API-driven operations, ITIL governance, and fabric security segmentation.Stakeholder-facing role with leadership in engineering governance, RCA approvals, and design signoffs.


    Preferred Certifications:

    CCIE DC / Cisco ACI Expert-level Certification / DCACIITIL Expert / TOGAF or Architecture Governance Certifications a plus

    Read Less
  • Network Engineer - Cisco ACI (L2 Operations)  

    - Mumbai
    Job Title: Network Engineer - Cisco ACI (L2 Operations)Company: TECEZE... Read More

    Job Title: Network Engineer - Cisco ACI (L2 Operations)

    Company: TECEZE

    Experience: 5-8 Years

    Location: Mumbai

    Availability: Immediate Joiners Preferred

    Overview

    We are seeking a skilled Cisco ACI Network Operations Engineer with hands-on experience in L2 Data Center Networking to support a mission-critical, low-latency trading environment adhering to National Stock Exchange (NSE) standards. The ideal candidate will have strong technical expertise in Cisco ACI fabric management, incident handling, and operational excellence within high-availability infrastructures.

    Key Responsibilities

    Manage and support Cisco ACI Fabric components including Leaf-Spine architecture, APIC, Tenants, EPGs, Bridge Domains, and Contracts.Handle L2 network operations, including VLAN configuration, endpoint learning, VXLAN overlays, and ACI-to-legacy network integration.Continuously monitor fabric health and troubleshoot ACI fault codes, connectivity issues, and endpoint anomalies.Execute Change, Incident, and Problem Management processes (as per ITIL standards) ensuring compliance with uptime SLAs.Conduct packet tracing, root cause analysis (RCA), and implement preventive measures for seamless network operations.Collaborate with security and application teams for network segmentation, access policies, and compliance alignment.Maintain audit-ready documentation, SOPs, and operational records as per financial industry requirements.

    Technical Requirements

    Minimum 5 years of experience in Data Center Networking with extensive exposure to Cisco ACI L2 operations.Proficient in VLAN, VXLAN, STP, VPC, MAC/ARP tables, and ACI fabric operations.Hands-on experience with Cisco APIC dashboards, tenant configurations, and ACI policy management.Strong understanding of network monitoring, troubleshooting tools, and ITIL-based operational processes.Exposure to BFSI, financial, or high-availability data center environments will be an added advantage.

    Certifications (Preferred)

    Cisco CCNP Data CenterCisco ACI Specialist / DCACI CertificationITIL Foundation (Bonus)

    Read Less
  • Solution Consultant - Managed IT Services  

    - Chennai
    Teceze is a managed IT services provider that offers a broad spectrum... Read More

    Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze's service lines.


    Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains.


    Primary responsibilities:

    Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs.Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management.Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications.Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable).Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities.Commercial ownership: Collaborate with sales on proposal development, scoping, pricing constructs, RFP/RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures.Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards.People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project managers, security engineers, and cloud specialists.Market and partner alignment: Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365/Azure, VMware/Hyper-V, AWS/Azure/GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings.Required experience and capabilities:8-15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud/datacenter, and cybersecurity.Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA.Strong hands-on technical fluency across:Digital Workplace: device management, endpoint security, collaboration suites, VDI/RDI, remote work enablement.Infrastructure & Networking: data-center design, virtualization, storage, backups, disaster recovery, networking (LAN/WAN, SD-WAN), cloud connectivity.Cloud and Datacenter: IaaS/PaaS migrations, cloud governance, hybrid architectures, cloud security.Cybersecurity: threat prevention/detection, IAM, endpoint protection, SOC-oriented operations, incident response planning.Solution architecture and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification.Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs.Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams.

    Read Less
  • Incident Coordinator  

    - Noida
    Incident Coordinator Location: Noida Experience: 1-2 years Employment... Read More

    Incident Coordinator

    Location: Noida

    Experience: 1-2 years

    Employment Type: Full-time

    Shift: 24x7 Rotational Shifts

    About the Role

    We are seeking a proactive and detail-oriented Incident Coordinator (L1) to join our team supporting Genpact. The role involves monitoring system alerts, managing incident tickets, coordinating with internal and external teams, and ensuring timely resolution of IT issues as per standard operating procedures (SOPs).

    Key Responsibilities

    Monitor system alerts and generate corresponding incident tickets.Log and update tickets accurately in the system, maintaining detailed notes throughout the incident lifecycle.Collect and share system logs as per SOPs with L2 / Incident Management teams.Coordinate and follow up with internal teams for ticket updates and action items.Log tickets with external service providers and facilitate communication between stakeholders.Host and manage conference bridges for critical incidents with all concerned parties.Raise and manage change tickets using defined templates.Coordinate with ISPs / OEM Field Engineers (FEs) for site access, approvals, and logistics.Oversee RMA (Return Material Authorization) process - including arrival and return coordination.Execute service requests (SRs) in line with SOPs.Generate and share periodic reports with relevant teams.

    Qualifications & Skills

    Education:Technical Graduate OR 3-year Diploma in Electronics & Telecommunication / Computer EngineeringOR Graduate with 1-2years of relevant IT support coordination experience (ITES/BPO preferred)Certifications:ITIL v3 or v4 Foundation - Trained / Certified candidates preferredSkills:Strong communication and coordination skillsExperience in ticketing tools and ITSM processesAbility to multitask and work effectively in 24x7 operations

    Read Less
  • Smart Hands / IT Support Engineer L2  

    - Hyderabad
    Job Description - Smart Hands / IT Support Engineer L2 (Bangalore)Posi... Read More

    Job Description - Smart Hands / IT Support Engineer L2 (Bangalore)


    Position: Smart Hands / IT Support Engineer

    Experience: 2 - 6 Years

    Location: Hyderabad

    Budget: 4-5.5 CTC

    Employment Type: Full-Time, On-Site

    IMMIDIATE JOINERS


    Qualification & Certifications

    Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering.ITIL v3 / v4 training mandatory; certification is an added advantage.Excellent domain knowledge and technical orientation.

    Key Responsibilities

    1. Incident & Service Request (SR) Management

    Manage incidents and service requests through CRM tools (e.g., ServiceNow).Ensure timely updates, resolution, and closure of tickets in compliance with SLA.

    2. End User Experience Management

    Provide professional and prompt support to end users.Maintain high-quality interaction standards and ensure user satisfaction.

    3. Executive Support & Experience Management

    Deliver premium technical support to executives and VIP users.Resolve issues efficiently while maintaining professionalism and discretion.

    4. Onboarding Support

    Deliver a "WOW" experience for new joiners through seamless IT onboarding.Ensure Day 1 asset readiness, issuance, and IT orientation.

    5. End Point Readiness

    Manage imaging, reimaging, media sanitization (Kill Disk, Blanco), QC, and labeling of IT assets.Ensure all devices are deployment-ready and meet corporate standards.

    6. IMAC Support (Install, Move, Add, Change)

    Provide support for Laptops, Chromebooks, MacBooks, Desktops, and related peripherals.Handle installation, relocation, addition, or removal of IT hardware as needed.

    7. End Point Support (Remote and Deskside)

    Offer first-level support for hardware, OS, and applications (Windows & Mac OS).Troubleshoot issues with printers, scanners, and other peripherals.

    8. End Point Redeployment

    Manage part replacements, unit replacements, re-imaging, and QC.Maintain compliance with asset management and redeployment procedures.

    9. Vendor Partner Liaisoning

    Coordinate with OEMs and vendor partners for warranty claims and escalations.Track resolution timelines and ensure proper documentation.

    10. Data Center (DC) & Telecom Activities Support

    Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects.Collaborate with central teams for on-site physical support.

    11. New Transitions & Infrastructure Projects

    Support IT transitions and new infrastructure setups at the site.Participate in project rollouts ensuring technical readiness and compliance.

    12. Scheduled Preventive Maintenance

    Conduct regular checks on training rooms, VC rooms, and DC hygiene.Maintain preventive maintenance logs and ensure periodic compliance.

    13. IT Asset Management (HAM Pro)

    Manage IT asset lifecycle through HAM Pro - receipt, stacking, recording, issuance, return, redeployment, and disposal.Maintain accurate asset records with proper state tracking.

    14. Metrics & SLA Management

    Monitor SLA compliance and report key performance metrics.Ensure adherence to service quality standards and escalation protocols.

    Soft Skills

    Strong Customer Service and Problem-Solving attitude.Excellent communication skills in English and local language.Ability to work efficiently under tight timelines.Team-oriented, organized, and adaptable to dynamic environments.

    Read Less
  • Solution Consultant - Managed IT Services  

    - Not Specified
    Teceze is a managed IT services provider that offers a broad spectrum... Read More

    Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze's service lines.


    Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains.


    Primary responsibilities:

    Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs.Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management.Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications.Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable).Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities.Commercial ownership: Collaborate with sales on proposal development, scoping, pricing constructs, RFP/RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures.Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards.People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project managers, security engineers, and cloud specialists.Market and partner alignment: Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365/Azure, VMware/Hyper-V, AWS/Azure/GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings.Required experience and capabilities:8-15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud/datacenter, and cybersecurity.Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA.Strong hands-on technical fluency across:Digital Workplace: device management, endpoint security, collaboration suites, VDI/RDI, remote work enablement.Infrastructure & Networking: data-center design, virtualization, storage, backups, disaster recovery, networking (LAN/WAN, SD-WAN), cloud connectivity.Cloud and Datacenter: IaaS/PaaS migrations, cloud governance, hybrid architectures, cloud security.Cybersecurity: threat prevention/detection, IAM, endpoint protection, SOC-oriented operations, incident response planning.Solution architecture and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification.Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs.Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams.

    Read Less
  • Smart Hands / IT Support Engineer L2  

    - Bangalore
    Job Description - Smart Hands / IT Support Engineer L2 (Bangalore)Posi... Read More

    Job Description - Smart Hands / IT Support Engineer L2 (Bangalore)


    Position: Smart Hands / IT Support Engineer

    Experience: 2 - 6 Years

    Location: Bangalore

    Budget: 4-5.5 CTC

    Employment Type: Full-Time, On-Site

    IMMIDIATE JOINERS


    Qualification & Certifications

    Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering.ITIL v3 / v4 training mandatory; certification is an added advantage.Excellent domain knowledge and technical orientation.

    Key Responsibilities

    1. Incident & Service Request (SR) Management

    Manage incidents and service requests through CRM tools (e.g., ServiceNow).Ensure timely updates, resolution, and closure of tickets in compliance with SLA.

    2. End User Experience Management

    Provide professional and prompt support to end users.Maintain high-quality interaction standards and ensure user satisfaction.

    3. Executive Support & Experience Management

    Deliver premium technical support to executives and VIP users.Resolve issues efficiently while maintaining professionalism and discretion.

    4. Onboarding Support

    Deliver a "WOW" experience for new joiners through seamless IT onboarding.Ensure Day 1 asset readiness, issuance, and IT orientation.

    5. End Point Readiness

    Manage imaging, reimaging, media sanitization (Kill Disk, Blanco), QC, and labeling of IT assets.Ensure all devices are deployment-ready and meet corporate standards.

    6. IMAC Support (Install, Move, Add, Change)

    Provide support for Laptops, Chromebooks, MacBooks, Desktops, and related peripherals.Handle installation, relocation, addition, or removal of IT hardware as needed.

    7. End Point Support (Remote and Deskside)

    Offer first-level support for hardware, OS, and applications (Windows & Mac OS).Troubleshoot issues with printers, scanners, and other peripherals.

    8. End Point Redeployment

    Manage part replacements, unit replacements, re-imaging, and QC.Maintain compliance with asset management and redeployment procedures.

    9. Vendor Partner Liaisoning

    Coordinate with OEMs and vendor partners for warranty claims and escalations.Track resolution timelines and ensure proper documentation.

    10. Data Center (DC) & Telecom Activities Support

    Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects.Collaborate with central teams for on-site physical support.

    11. New Transitions & Infrastructure Projects

    Support IT transitions and new infrastructure setups at the site.Participate in project rollouts ensuring technical readiness and compliance.

    12. Scheduled Preventive Maintenance

    Conduct regular checks on training rooms, VC rooms, and DC hygiene.Maintain preventive maintenance logs and ensure periodic compliance.

    13. IT Asset Management (HAM Pro)

    Manage IT asset lifecycle through HAM Pro - receipt, stacking, recording, issuance, return, redeployment, and disposal.Maintain accurate asset records with proper state tracking.

    14. Metrics & SLA Management

    Monitor SLA compliance and report key performance metrics.Ensure adherence to service quality standards and escalation protocols.

    Soft Skills

    Strong Customer Service and Problem-Solving attitude.Excellent communication skills in English and local language.Ability to work efficiently under tight timelines.Team-oriented, organized, and adaptable to dynamic environments.

    Read Less
  • Solution Consultant - Managed IT Services  

    - Bangalore
    Teceze is a managed IT services provider that offers a broad spectrum... Read More

    Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze's service lines.


    Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains.


    Primary responsibilities:

    Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs.Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management.Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications.Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable).Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities.Commercial ownership: Collaborate with sales on proposal development, scoping, pricing constructs, RFP/RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures.Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards.People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project managers, security engineers, and cloud specialists.Market and partner alignment: Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365/Azure, VMware/Hyper-V, AWS/Azure/GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings.Required experience and capabilities:8-15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud/datacenter, and cybersecurity.Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA.Strong hands-on technical fluency across:Digital Workplace: device management, endpoint security, collaboration suites, VDI/RDI, remote work enablement.Infrastructure & Networking: data-center design, virtualization, storage, backups, disaster recovery, networking (LAN/WAN, SD-WAN), cloud connectivity.Cloud and Datacenter: IaaS/PaaS migrations, cloud governance, hybrid architectures, cloud security.Cybersecurity: threat prevention/detection, IAM, endpoint protection, SOC-oriented operations, incident response planning.Solution architecture and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification.Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs.Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams.

    Read Less
  • Wireless Network Engineer - Ekahau / Cisco / Aruba  

    - Chennai
    Wireless Network Engineer - Ekahau / Cisco / Aruba Location:On-site... Read More

    Wireless Network Engineer - Ekahau / Cisco / Aruba


    Location:


    On-site


    Employment Type:


    Full-time



    Job Summary:


    We are seeking an experienced and detail-oriented Wireless Network Engineer with deep expertise in Wi-Fi planning, design, deployment, and troubleshooting using Ekahau tools (Sidekick, AI Pro), and a strong background in enterprise Cisco and Aruba wireless infrastructure. The successful candidate will be responsible for ensuring high-performance wireless connectivity across complex enterprise environments.



    Key Responsibilities:


    Wireless Network Design & Planning:

    • Use Ekahau AI Pro and Ekahau Sidekick to perform predictive and on-site wireless site surveys.

    • Analyze RF coverage, capacity planning, channel planning, and spectrum analysis.

    • Create detailed wireless network designs and heatmaps based on physical environment and user density.


    Deployment & Configuration:

    • Configure and deploy wireless solutions using Cisco Wireless LAN Controllers (WLCs), Cisco Catalyst APs, and Aruba Instant / Aruba Central-managed APs.

    • Fine-tune wireless settings including SSIDs, authentication methods, roaming parameters, QoS, and RF profiles.

    • Implement and support wireless security protocols (WPA2/WPA3-Enterprise, 802.1X, etc.).


    Troubleshooting & Optimization:

    • Perform on-site and remote RF troubleshooting using Ekahau Sidekick and spectrum analysis tools.

    • Identify and resolve issues related to interference, coverage holes, co-channel interference (CCI), and roaming performance.

    • Continuously optimize wireless networks for performance, reliability, and user experience.


    Monitoring & Maintenance:

    • Monitor network health using tools such as Cisco Prime, Cisco DNA Center, Aruba AirWave, or Aruba Central.

    • Perform firmware upgrades, patch management, and periodic audits.

    • Document network designs, configurations, and test results thoroughly.


    Collaboration & Support:

    • Work closely with network engineers, security teams, facilities, and end-users during deployment and support.

    • Provide technical support and mentoring to junior team members.

    • Assist in planning for capacity upgrades and future wireless initiatives.



    Required Skills & Qualifications:

    • 3-7 years of experience in enterprise wireless network design and deployment.

    • Proficiency with Ekahau tools: Ekahau AI Pro, Sidekick, Ekahau Cloud.

    • Strong hands-on experience with Cisco wireless networks (Catalyst, WLCs, Meraki optional).

    • Solid working knowledge of Aruba wireless infrastructure (Instant, Aruba Central, AirWave).

    • Deep understanding of Wi-Fi standards (802.11a/b/g/n/ac/ax), RF fundamentals, and spectrum analysis.

    • Experience with wireless authentication and security protocols (WPA2/WPA3, RADIUS, 802.1X).

    • Familiarity with LAN/WAN, VLANs, switching, and firewall interactions in wireless environments.

    • Excellent problem-solving, analytical, and documentation skills.


    Read Less

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