Role Overview
We are looking for a driven and execution-focused Assistant Manager - Logistics to manage and optimize end-to-end logistics operations. This role will be critical in ensuring seamless order fulfillment, efficient transportation, and superior customer experience across all channels (D2C, marketplaces, and retail).
The ideal candidate should have strong operational expertise, vendor management skills, and the ability to drive process improvements in a high-growth environment.
Key Responsibilities
1. Logistics Operations Management
Own and manage end-to-end logistics including dispatch, transportation, and last-mile deliveryEnsure timely and cost-efficient delivery across regionsMonitor daily shipment performance and resolve operational bottlenecks2. Vendor & Partner Management
Manage relationships with 3PL partners, transporters, and courier companiesNegotiate rates and SLAs to optimize cost and service levelsEnsure vendor adherence to agreed KPIs and compliance standards3. Order Fulfillment & Coordination
Work closely with warehouse, dispatch, and customer experience teamsEnsure seamless coordination between order processing and deliveryDrive improvements in TAT (Turnaround Time) and delivery success rate4. Performance Tracking & Reporting
Track key metrics like OTIF (On-Time In-Full), delivery timelines, RTO, and cost per shipmentBuild dashboards and share regular reports with stakeholdersIdentify trends and drive corrective actions5. Process Improvement & Cost Optimization
Identify gaps in logistics processes and implement scalable solutionsDrive initiatives to reduce logistics costs and improve efficiencyWork on packaging optimization and freight cost reduction6. Returns & Reverse Logistics
Manage reverse logistics including returns, replacements, and refunds coordinationReduce RTO and improve customer satisfactionKey Requirements
Experience: 3-6 years in logistics / supply chain / e-commerce operationsIndustry Preference: D2C, e-commerce, furniture, mattress, or large product logisticsStrong understanding of last-mile logistics and 3PL ecosystemData-driven mindset with proficiency in Excel / Google Sheets (must-have)Experience with OMS/WMS systems is preferredStrong problem-solving and stakeholder management skills Read LessRole Overview
We are seeking a highly experienced and technically strong Director of Engineering to lead the architecture, development, and scaling of our end-to-end post-order technology ecosystem.
This role will own the complete post-order lifecycle, including order confirmation, allocation, fulfilment, logistics orchestration, returns, replacements, refunds, and reconciliation. The ideal candidate will bring deep expertise in logistics and fulfilment systems, strong architectural capability, and a hands-on leadership style suited for high-growth environments.
This position requires close collaboration with Operations, Supply Chain, Customer Experience, Finance, Product, and Business teams to deliver reliable, scalable, and cost-efficient systems that enhance customer experience while improving operational efficiency.
Key Responsibilities
1. Post-Order & Fulfilment Ownership
Own the end-to-end post-order journey from order confirmation through delivery and post-delivery processes.Design and scale systems to handle high transaction volumes, multi-warehouse fulfilment, and operational complexity.Build resilient workflows that manage real-world exceptions such as inventory mismatches, partial fulfilments, delivery failures, failed pickups, and return-to-origin scenarios.Ensure high availability, reliability, and performance across all fulfilment systems.2. Logistics & Supply Chain Technology
Lead the design and implementation of technology solutions across first-mile, mid-mile, and last-mile logistics.Manage integrations with OMS, WMS, ERP systems, courier partners, 3PL providers, and marketplace platforms.Build orchestration layers to optimize allocation, routing, SLA adherence, and cost efficiency.Enable real-time visibility into order status, SLA tracking, exception handling, and operational dashboards.3. Returns, Replacements & Refund Systems
Architect seamless return and replacement workflows to deliver a frictionless customer experience.Define and automate return eligibility, reverse logistics processes, quality checks, and refund triggers.Partner with Finance and Operations teams to minimize reconciliation gaps, revenue leakages, and manual interventions.Drive automation in credit notes, refunds, and settlement processes.4. Architecture & Engineering Excellence
Drive modular, scalable, API-first architecture aligned with long-term platform strategy.Build distributed, event-driven systems designed for performance, reliability, and cost optimization.Establish strong observability practices including logging, monitoring, alerting, and system health metrics.Define technical standards, review architecture decisions, and ensure engineering best practices.5. Leadership & Execution
Translate business objectives into clear technical roadmaps and execution plans.Lead, mentor, and scale high-performing engineering teams.Set clear accountability, delivery milestones, and quality benchmarks.Act as a hands-on leader when required to unblock teams and resolve critical production issues.Drive measurable improvements in operational KPIs such as delivery SLAs, return turnaround time, refund timelines, and logistics cost optimization.Qualifications & Experience
12+ years of engineering experience, with significant exposure to e-commerce, D2C, marketplace, retail, or logistics technology platforms.Proven track record of building and scaling post-order or fulfilment systems in high-volume environments.Strong understanding of OMS, WMS, ERP integrations, courier ecosystems, and reverse logistics workflows.Experience designing distributed systems and fault-tolerant architectures.Demonstrated ability to lead cross-functional initiatives with strong ownership and execution focus Read LessRole Overview
We are looking for a highly execution-driven Dispatch Head to lead and scale our dispatch operations across warehouses and fulfillment centers. This role is critical in ensuring timely, accurate, and cost-efficient order dispatch, while maintaining high standards of customer experience.
The ideal candidate will bring strong expertise in logistics, warehouse dispatch, team management, and process optimization, especially in a fast-paced D2C or retail environment.
Key Responsibilities
1. Dispatch Operations Management
Own end-to-end dispatch operations across all warehouses and fulfillment centersEnsure timely order processing and dispatch as per SLA commitmentsMonitor daily dispatch targets, backlog, and order prioritization2. Team Leadership & Workforce Planning
Lead, train, and manage dispatch teams across locationsDrive productivity, efficiency, and accountability within teamsPlan manpower allocation based on order volumes and seasonality3. Process Optimization & Efficiency
Identify process gaps and implement SOPs to improve dispatch efficiencyDrive automation and system adoption in dispatch workflowsContinuously improve turnaround time (TAT) and reduce errors4. Coordination & Stakeholder Management
Collaborate with warehouse, inventory, logistics, and customer experience teamsWork closely with last-mile partners to ensure smooth handoverAlign dispatch plans with sales, demand planning, and supply chain teams5. Quality & Accuracy Control
Ensure high order accuracy and minimal dispatch errorsImplement quality checks and audit mechanisms before shipmentReduce RTO (Return to Origin) due to dispatch-related issues6. MIS & Performance Tracking
Track and report key metrics: dispatch TAT, order accuracy, backlog, productivityAnalyze data to identify trends and drive improvementsShare daily/weekly/monthly reports with leadershipRequired Skills & Qualifications
Graduate (MBA preferred)6-10 years of experience in dispatch/logistics/warehouse operationsPrior experience in D2C, e-commerce, retail, or manufacturing industry preferredStrong leadership and team management skillsHands-on experience with WMS/OMS systemsData-driven mindset with strong analytical skillsAbility to thrive in a fast-paced, high-growth environment Read LessRole Overview
At The Sleep Company, innovation doesn't stop at comfort - it extends to how customers discover, buy, and experience our products across every touchpoint.
As Director - Product, you will lead the complete consumer journey - from discovery to post-delivery - building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.
You'll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.
Key Responsibilities
1. Pre-Purchase (Discovery, Engagement & Consideration)
Lead the digital product roadmap for website and app - including PLP, PDP, configurators, and lead journeys.Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.2. Purchase (Conversion & Checkout)
Own the end-to-end conversion experience across cart, checkout, and payment flows.Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.Integrate omnichannel purchase journeys - online, in-store, and quick commerce - ensuring consistency and reliability.Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.3. Post-Purchase (Delivery, CRM & Logistics Experience)
Delivery Experience:Build and optimize post-purchase flows - including order tracking, shipment visibility, and proactive notifications.Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.Define and monitor SLA adherence, OTIF performance, and exception management systems.CRM & Service Systems:Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.Enable a unified customer view across purchase, delivery, and service touchpoints.Leverage analytics to improve NPS, first-time resolution, and service turnaround.Returns, Replacement & Warranty:Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.Experience Analytics:Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.Analytics & Insights Leadership
Establish a central analytics charter connecting marketing, product, and supply chain data.Build predictive models for demand, delivery lead-time, and defect reduction.Develop self-serve dashboards and KPI frameworks for leadership visibility.Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.Team & Collaboration
Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.Run agile sprints with clear business objectives, defined deliverables, and strong governance.Ideal Candidate
10-14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).Strong proficiency in analytics and visualization tools - GA4, Mixpanel, SQL, Tableau, Looker, etc.Strategic thinker with an operational mindset and a strong bias for execution.Exceptional stakeholder management, communication, and leadership skills. Read Less