Job Role: Customer Service Executive
Job Location- Noida
Experience Required- 1 to 2 Years
About Times Internet:
At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India's largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.
Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.
As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.
We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!
About Times Of India:
TOI is India's largest and most influential news publisher in English. We inform and actively engage you to drive progress at a local and national level. We bring you the latest news, analysis and videos across current affairs, business, entertainment, sports, lifestyle and culture everyday.
Role Overview
We are looking for a customer-focused professional to manage user queries and support operations across TOI Events (including large-scale properties like awards, ticketed events, and campaigns).
The role involves handling end-to-end customer interactions across channels such as calls, emails, WhatsApp, and chat, ensuring seamless user experience across registrations, payments, and event participation.
Objectives of the Role
Ensure timely and accurate resolution of customer queries related to event registrations, nominations, and ticketingDeliver a high-quality customer experience across all touchpoints (Email, WhatsApp, Calls, Chat)Maintain strong understanding of TOI Events (Ecopreneur Awards, TOISA, Concerts, etc.)Drive quick resolution by coordinating with internal teams (Tech, Product, Finance, Sales)Maintain structured records of all customer interactions and support dataIdentify recurring issues and share actionable insights to improve processesKey ResponsibilitiesHandle customer queries related to registrations, payments, invoices, and event detailsProvide step-by-step guidance for users facing issues on website, payment links, or formsManage inbound and outbound communication (calls, emails, WhatsApp support)Follow up with users for pending actions (payment completion, document submission, etc.)Escalate critical issues (payment failures, invoice delays, tech bugs) and ensure closureMaintain CRM hygiene and update user interaction logs accuratelyCoordinate with Finance for invoice-related queries and with Tech/Product for issue resolutionHandle high-volume queries during peak campaign periods while maintaining qualityShare daily reports on queries handled, resolutions, and pending casesRequired Skills & Qualifications
Preferred Skills
What We Offer
Exposure to large-scale TOI flagship events and campaignsFast-paced, collaborative work environmentOpportunity to work across cross-functional teams (Product, Marketing, Sales)Growth opportunities in operations and customer experience Read LessAbout Times Internet
At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India's largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.
Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.
As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.
We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!
Guest Relations Lead - ET Digital
The Economic Times () is seeking a high-impact Guest Relations Lead to spearhead speaker acquisition and VIP relationship management. This role is the bridge between ET's editorial authority and the global ecosystem of power, influence, and innovation.
Reporting to the AVP - Revenue & Strategic Initiatives and the Editor - ET Digital, you will be responsible for populating our premier digital IPs and large-scale advertiser-funded programs with the world's most influential voices.
Position Overview
Role: Guest Relations Lead
Location: Noida (Times Center)
Experience: 15+ Years
Reporting to: Dual reporting to AVP - Revenue & Editor - ET Digital
Team: 1 Young Manager (Direct Report)
Core Responsibilities
1. High-Stakes Speaker Sourcing
Government & Policy: Directly engage and onboard Ministers (Central & State) and IAS officers for policy-driven summits and newsroom initiatives.
Corporate Leadership: Secure participation from Global CEOs, heads of Large Organizations, and promoters of high-growth Startups and SMEs.
Global Outreach: Manage relationships with international Speaker Bureaus, talent agencies, and global Influencers to bring world-class perspectives to ET Digital platforms.
2. Strategic Negotiation & Liaison
Value Negotiation: Act as the lead negotiator to secure high-value speakers under favorable terms for ET, balancing brand prestige with budgetary efficiency.
End-to-End VIP Management: Oversee the entire lifecycle of guest engagement-from the initial high-level pitch and brief to travel logistics and on-site "Green Room" management.
Revenue Synergy: Partner with the AVP Revenue to ensure speaker line-ups align with the commercial goals of large advertiser-funded programs without compromising editorial integrity.
3. Network Building & Intelligence
Database Mastery: Build and maintain a "living" database of global thought leaders, categorized by domain expertise, influence level, and previous engagement history.
Trend Spotting: Collaborate with the Editor to identify emerging voices in tech, finance, and policy that can headline future ET Digital IPs.
The Ideal Candidate
The Networker: You possess an existing, high-level "Rolodex" within government circles and corporate India. You know how to navigate the protocol of a Ministry office as comfortably as a boardroom.
The Negotiator: You are adept at the "art of the ask," able to convince busy global leaders of the value proposition of the ET brand.
The Leader: You can mentor a junior resource to handle the heavy lifting of logistics while you focus on high-level relationship building.
Travel Ready: You are willing to travel across the country and globally to manage onsite relations for major events as required.
Read LessJob Role- Dietician (On Contract)
Experience Required- 2 to 4 Years
Job Location-Noida
About Times Internet
At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India's largest digital products company, we have a significant presence across News, Sports, Fintech, and Enterprise solutions. Our portfolio features iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, TechGig and many more.
As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.
About the Product
Times Health is the newest, high-growth wellness venture from Times Internet. We aren't just building another app - we are leveraging India's largest media reach to solve the health crisis for 1.4 billion Indians.
Our current core engine is a high-velocity daily yoga program, but our vision is much larger: becoming the primary health destination for every Indian household.
Nutrition is the next big frontier. We're building a full-stack diet consultation layer that sits alongside our yoga programs - giving users a 360 wellness experience that drives engagement, retention, and monetization.
Role Overview
This section matters, because the top 1% of talent will filter themselves here.
You will be the face of Times Health's nutrition arm - delivering personalized diet consultations to our user base while directly owning retention and contributing to revenue growth.
Not just advise. Not just consult. Own the user's health outcome.
This is not a clinic job. This is a tech-first, scale-first role where your clinical expertise meets product thinking, user psychology, and business impact.
Key Responsibilities
Deliver High-Impact Diet Consultations
Conduct 1:1 and group diet consultations (video/audio/chat) for our subscriber base.Design personalized meal plans tailored to Indian dietary habits, regional cuisines, and specific health goals (weight loss, PCOS, diabetes management, thyroid, gut health).Go beyond generic templates - build plans that users actually follow, adapt to, and rave about.Integrate nutrition advice with the user's existing yoga/fitness program on Times Health for a holistic wellness experience.Own User Retention (Primary KPI)
This is your biggest lever.Drive repeat consultations and sustained user engagement through follow-up protocols, check-ins, and progress tracking.Identify and reduce drop-off points - understand why users disengage after Week 1 or Week 3 and fix it.Build "stickiness" through habit formation: weekly meal prep guides, seasonal diet challenges, and community engagement.Target: Improve 30-day and 90-day user retention rates for diet-attached subscribers.Your retention metrics directly influence your performance evaluation and growth trajectory.Contribute to Revenue Growth (Secondary KPI)
Upsell premium consultation packages, specialized diet programs (e.g., 90-day transformation, pregnancy nutrition, sports nutrition), and bundled wellness plans.Identify opportunities to attach health supplements, diagnostic tests, or partner products to your consultation flow.Provide input on pricing and packaging of diet SKUs based on user willingness-to-pay signals you observe first-hand.Revenue is a secondary but meaningful metric - you won't be hard-selling, but you will be expected to understand the commercial layer of your role.Build Scalable Nutrition Content & Frameworks
Create reusable diet templates, meal plan libraries, and condition-specific nutrition guides that can serve thousands of users beyond 1:1 consultations.Collaborate with the content and product team to develop in-app nutrition features (meal trackers, grocery lists, recipe integrations).Contribute to community content - short-form nutrition tips, myth-busters, seasonal eating guides, and Q&A sessions.Feed the Product Loop
Share structured user feedback with the product team - what users ask for, complain about, and love.Help design experiments: "Does adding a free diet assessment increase yoga-to-diet conversion by 20%?"Track and report on your own consultation metrics: NPS, user satisfaction, rebooking rate, and churn reduction.What Makes You a Fit
This is for someone who combines clinical credibility with a startup operator's hunger.
Must-Haves
B.Sc./M.Sc. in Nutrition & Dietetics, Food Science, or Clinical Nutrition from a recognized institution.1-3 years of hands-on experience in diet consultation - clinical, wellness, or digital health setting.Deep understanding of Indian dietary patterns, regional cuisines, and culturally relevant nutrition planning.Experience managing a caseload of clients with measurable health outcomes (not just meal plan creation).Strong communication skills - you can explain complex nutrition science in simple, relatable language.Comfort with digital tools - video consultations, health tracking apps, CRM/scheduling platforms.Bias for action: You don't wait for perfect data. You consult, observe, adapt, and improve.Nice-to-HavesCertified Diabetes Educator (CDE) or similar specialization.Familiarity with subscription-based or freemium business models.Active social media or content presence in the nutrition/wellness space.Experience designing group nutrition programs or challenges at scale.Why This Role Matters
Nutrition in India is broken. It's either unaffordable (premium dieticians at 2,000+/session), inaccessible (concentrated in metros), or unreliable (Instagram influencers with zero credentials).
Times Health is here to fix that. By taking this seat, you will directly shape:
How millions of Indians eat, recover, and take control of their health.
The playbook for how Times Group builds India's most trusted nutrition platform.
The integration model between fitness (yoga) and nutrition that no Indian player has cracked at scale.
Why Join Times Health
Impact at Scale: Your consultations won't serve 20 clients a month. You'll be part of a system designed to serve thousands.Distribution Advantage: Access to the massive Times Group audience - your work reaches users no standalone clinic ever could.Startup Speed, Corporate Safety Net: Move fast, break things, but with the backing of India's largest media house.Career Growth: This isn't a dead-end clinical role. High performers will own nutrition categories, lead teams, and shape product strategy.Mission: A chance to democratize quality nutrition advice for 1.4 billion Indians. Read Less