Job Title: Backend Customer Support Executive
Responsibilities:
Process customer requests, complaints, and queries via email/chat systems
Maintain and update customer records in CRM systems
Coordinate with internal teams to resolve customer issues
Ensure timely resolution of tickets as per SLA
Handle data entry and backend operations accurately
Generate reports and track customer support metrics
Requirements:
Graduate in any discipline
Basic computer knowledge (MS Excel, CRM tools)
Good Written communication skills
Attention to detail and problem-solving ability
Role Overview:
The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.
Key Responsibilities:
Manage customer queries through backend systems (email/chat support)
Analyze and resolve customer complaints within defined timelines
Perform order processing, refunds, and account updates
Maintain customer databases and documentation
Work closely with operations, sales, and technical teams
Ensure compliance with company policies and quality standards
Prepare daily/weekly performance reports
Skills Required:
Strong written and analytical skills
Proficiency in tools like Excel, CRM software
Ability to multitask and meet deadlines
Problem-solving mindset
Contact Details :- Samiksha HR
Read LessJob Title: Backend Customer Support Executive
Responsibilities:
Process customer requests, complaints, and queries via email/chat systems
Maintain and update customer records in CRM systems
Coordinate with internal teams to resolve customer issues
Ensure timely resolution of tickets as per SLA
Handle data entry and backend operations accurately
Generate reports and track customer support metrics
Requirements:
Graduate in any discipline
Basic computer knowledge (MS Excel, CRM tools)
Good Written communication skills
Attention to detail and problem-solving ability
Role Overview:
The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.
Key Responsibilities:
Manage customer queries through backend systems (email/chat support)
Analyze and resolve customer complaints within defined timelines
Perform order processing, refunds, and account updates
Maintain customer databases and documentation
Work closely with operations, sales, and technical teams
Ensure compliance with company policies and quality standards
Prepare daily/weekly performance reports
Skills Required:
Strong written and analytical skills
Proficiency in tools like Excel, CRM software
Ability to multitask and meet deadlines
Problem-solving mindset
Contact Details :- Samiksha HR
Read LessJob Title: Backend Customer Support Executive
Responsibilities:
Process customer requests, complaints, and queries via email/chat systems
Maintain and update customer records in CRM systems
Coordinate with internal teams to resolve customer issues
Ensure timely resolution of tickets as per SLA
Handle data entry and backend operations accurately
Generate reports and track customer support metrics
Requirements:
Graduate in any discipline
Basic computer knowledge (MS Excel, CRM tools)
Good Written communication skills
Attention to detail and problem-solving ability
Role Overview:
The Backend Customer Support Executive is responsible for managing non-voice customer support operations, ensuring accurate data handling, and delivering efficient issue resolution through internal coordination.
Key Responsibilities:
Manage customer queries through backend systems (email/chat support)
Analyze and resolve customer complaints within defined timelines
Perform order processing, refunds, and account updates
Maintain customer databases and documentation
Work closely with operations, sales, and technical teams
Ensure compliance with company policies and quality standards
Prepare daily/weekly performance reports
Skills Required:
Strong written and analytical skills
Proficiency in tools like Excel, CRM software
Ability to multitask and meet deadlines
Problem-solving mindset
Contact Details :- Samiksha HR
Read LessHi,
We have an urgent opening for Backend Process.
2. Compensation Details
In-hand Salary: 28,000CTC: 3.90 LPAPerformance Linked Incentive (PLI): 18,0003. Job Details
Location: Ghansoli, Navi MumbaiWork Shift:24/7 rotational shiftsPrimarily US Shift (majorly night shifts)4. Additional Notes
Candidate must be comfortable with night shifts.Cab Provided.
Read LessHi,
We have an urgent opening for Backend Process.
2. Compensation Details
In-hand Salary: 28,000CTC: 3.90 LPAPerformance Linked Incentive (PLI): 18,0003. Job Details
Location: Ghansoli, Navi MumbaiWork Shift:24/7 rotational shiftsPrimarily US Shift (majorly night shifts)4. Additional Notes
Candidate must be comfortable with night shifts.Cab Provided.
Read LessJoin Our Team as a Customer Support Executive in Voice Process.
Location-
Indore (Work from Office)
Responsibilities
Average communication skills in English.Graduation MandatoryImmediate Joiners PreferredQualifications
Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workRequired Skills
Average communication skills in English.Preferred Skills
Immediate Joiners PreferredPay range and compensation package
Salary: Up to 16500
Read LessGreetings from Teleperformance
Process: Web chat into Telecom process
Role: Customer Support
Shift: 7AM-12AM (Rotational Shift)
Location: Ambit IT Park, Ambattur Chennai
Qualification: Any Degree (UG & PG both can apply)
Experience: Min 1 yr in any BPO (Mandatory)Salary: 21 CTC and 17 TH
Looking for immediate joiners
Interested candidates can call Jagadeesan HR - / 10Am to 8PM or drop your resume to
Roles and Responsibilities
Handle customer queries via email, chat, and web chat platforms.Provide timely and effective solutions to customers' issues.Maintain accurate records of all interactions with customers using CRM software.Hindi Chat support.Desired Candidate Profile
1-2 years of experience in non-voice processes such as email support or chat processing.Good communication skills in English (Oral & written)Should have skill to read and write HindiShould have basic knowledge about telecom process.Should have typing skill.Should have knowledge to draft mail.Walk-In Location: 82/30, AMBIT IT PARK Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.
Walk In - Monday to Friday Morning 11AM to 2.30PM.
Exclude Govt Holidays
Note: while you come for walk-In interview carry your updated resume & Aadhar card mention "Divyalakshmi" on top of your resume.
Read LessWe are hiring for Customer Care Executive (Voice Process) - Mumbai
Fresher & Experience can apply
Educational Qualification: Undergraduate or above
Salary Package: 3.5 LPA to 4 LPA( Based on communication skills & interview performance )
Work Model: WFO (Work From Office)
Work Schedule: 6 Days working & 1 Rotational Off
Shift Type: Day & Rotational Shifts.
Work Location: Mumbai (Malad & Bhayandar)
Note:
Language: English + Any Language i.e., Tamil, Malayalam, Kanada, Telugu, Punjabi, Bengali, Odia, Assamese, Gujarati & Konkani(Mandatory)
Job Responsibilities:
Handle outbound/inbound calls for lead generationCommunicate with customers in English and regional languageProvide accurate product/service informationInterested candidates can drop your updated CV to the below mentioned mail id
Email Id:
Read LessWe are looking for dynamic team leader who can manage B2B customer service and drive business growth.
Responsibilities
Manage business clients, Partners or sellers.Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.Work closely with clients to improve account performance.Team coaching on Sales-Through-Service approach.Drive revenue growth from existing business account.Lead a team handling preferring B2B (customer service/ Seller Support).Qualifications
We are looking for dynamic team leader who can manage B2B customer service and drive business growth.
Responsibilities
Manage business clients, Partners or sellers.Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.Work closely with clients to improve account performance.Team coaching on Sales-Through-Service approach.Drive revenue growth from existing business account.Lead a team handling preferring B2B (customer service/ Seller Support).Qualifications
